Rub-A-Dub Dog Bath

The staff is very nice and talkative. The facility is very nice and the do-​it-​yourself feature for grooming is awesome.
Sadly I will never return:
To get my dogs nails cut it took 10 – 20 minutes just to get someone to start because the staff was too talkative and they were disorganized. They then charged $ 15 for a simple nail cut. And I didn’t get the buffing service that comes with because my dog doesn’t like it and that didn’t change the price.
The staff is sweet but I felt ripped off for what I received. First time and the last time.

This place is great. Affordable and super friendly people. I will continue to take my 2 rotties here.

Am I doing something wrong? I’ve left 2 messages on their voicemail attempting to get a grooming appointment for my dog. I’m a new client… or, I would have been. In addition to the 2 messages, I’ve called at other times throughout the day and no one answers. I’m calling within their stated business hours. I understand if they’re busy grooming dog/​s, they would have to get back to me, but No One Does.
I’ve heard good things about this groomer, and their Unilocal rating reflects that, but their lack of response to someone looking to bring them business is very disappointing!

The best kept secret in town. I love bringing my dog to this place. Outstanding customer service. Great work hours that work for everyone.

I love coming to this place to give my dog his bath and nails groom. Outstanding customer service focussing with care and love for your pets. When my dog gets his nails groom, I am at ease knowing the staff can handle and manage my dog from moving around while his nails are cut. Very professional, friendly and well trained in taking care of your pets.
They also provide self service for you to give your pets a bath. They supply you with adequate shampoo, conditioner, ear solution, comb, breath freshener, apron, and blow dryer. There’s really no time limit, but allowing you to have time to give your pet a complete bath.
The store itself is clean and organize. On the right side of the room is where you find the stations to give your pets a bath. In front is the reception area and left of it is a small gift shop. In back of the reception area is where they groom your pets hair and nail. I can go on and on with how great the place and staff are, but come visit to experience it all!

Walked in to do a self service wash for my dog. I was suprised with the quality of their store. You do pay by the lb, but they get you all set up with a basket of soaps, ear & mouth cleaners, clean towels, clean tubs & several attachments for the dryer. It was a nice quiet place to treat your pet. We usually go to petsmart but we thought we wld try here, again suprisingly clean & well maintanied it was definately easier on us & our dog with their set up. We plan on going back, the only down fall i asked how soon are openings for smaller dogs she said they were booked through Jan 2016 & i went in November 2015 for the services & drop off. The self service you can walk in anytime.

This place is great! They are so patient and caring with my dogs when it comes time for their nails to be cut. They are chihuahuas and cry like babies the entire time yet the people here get the job done every time. They are so caring and compassionate about each and every dog they work on and it shows. I so appreciate them and their work.

Rub-​a-​dub is the only place I will bring my fur babies! My experience has been much more enjoyable at the new American canyon location. I was so sad when I heard they would be closing when they were in Vallejo, but was Reassured to learn that my favorite groomer Nikole, would reopen a new location on her own. I think she does an amazing job. So sad to see Tony leave, I’m sure she misses him a ton. As well as many long time clients must miss him. Unfortunately it’s been hard for Nicole to find another reliable and skilled groomer to handle some of her clients. She has high expectations as she should. She wants only the best for all the animals who come to see her. It makes me very sad to read some of the negative reviews here. Yes, it’s frustrating that there may not be an appointment as soon as you would like but that is what happens when someone owns, manages, and is the only groomer. When people push to get it I can imagine that the pressure ends up with maybe not a completely satisfactory experience. She has set up a beautiful facility for self service. So much better than the old location when hair would be blowing all over the lobby and self service area. If you aren’t willing to spend a few extra pennies to support a local small business then go some where else. Large corporations like petco etc have much more money for operating costs and product sales, they can afford to charge less. When the service is cheap, you get what you pay for. If you live in Napa or Solano county, please go check out and support a local business owned by a very sweet animal lover like Nikole! I’m very lucky to have found her and look forward to watching her business grow and thrive!!!

I loved the previous owners, (especially Tony, since he did great work, & my dogs really liked him). We’d gone there for many years, until they became so popular, (& so far over-​booked), that it took up AT LEAST 6 months, (if they even had ANY future openings available), to get an appt., so I had to go elsewhere. It was frustrating, since I’d been taking my 5 Border Collies there, for so many years. (My dogs were always well-​behaved, too, & I’d been a customer since the owners prior to them).
I’d left numerous messages for the new owner, hoping to get an appt., but I never got a return call. Since they’re only a few blocks away, I decided to drop by & met the new new owner. She seemed very nice, & apologized, saying that they’d had problems with their phone, when they 1^st moved the shop to Am Cyn. I was able to schedule an appt., but it wasn’t until about 6 weeks out. They did call me, when they had a last minute cancellation, which I unfortunately, didn’t receive, in time to make it, (which was my fault). I think they’re trying to accommodate as many clients as possible., but still have a fairly long wait time, since they’ve retained the old clients, as well .
I’ll write another review, after my June 26, 2015 appt., with an update.

They recently moved from Vallejo to American Canyon, and even if they moved across one of the bridges, I would still bring my baby there. Every time I pick up my boy, he’s happy, handsomely groomed, and smells amazing. I know how difficult he is with his nails and front legs, and Nicole manages to trim both. As long as I have four-​legged babies that need grooming, I will only trust Nicole and her amazing staff to do the job!

We went here once about a month ago and we will never return. We are new to the area and were looking for a local groomer. Hubby was driving by and spotted the business and dropped into inquire about getting the dogs groomed. We have three small (20 pound) gentle dogs. They said they were too booked up to take our dogs but that we were welcome to call in a month. They did take our information. Hubby no sooner walked in the door when they called to say that they «just had a cancellation» and could take all three if he went back over immediately, We dropped the dogs off at 10:30 AM and were told it would be about 3 hours and they would call.
Five hours later, no call, I was anxious and called and they said yes, we could pick them up. One was not quite dry but I said we could finish drying at home. Prices were reasonable and the dogs looked great.
Then a couple hours after we returned home, one of the dogs began whining, whimpering, and trying to lick his butt. We saw blood on his fur near his tail but I could not figure out where it was coming from. We went to the vet the next AM and she examined him and she said that someone had drained improperly expressed his anal glands and also that they improperly clipped the long hairs on his pee pee… that should never be done as those hairs are what direct the urine to the ground, critical for this dog as he does not lift his leg due to neurological problems.
But even worse, the vet said that when they expressed his anal glands, someone had scratched him over the gland and it looked to her like a scratch from a fingernail and he had a fresh bruise over the site of the gland as well. She said that he was bleeding both internally and externally, and she thought too much pressure had been applied. She asked me why I’d let then do this and I told her that no one had even asked us about it. She said that at his last office visit, barely a month before, his glands were fine, all of the dogs’ glands were fine, and no one should have touched them.
This was never discussed with us ahead of time and no one even told us it had been done when we picked up the dogs. These dogs never have these glands touched by anyone, and in fact, if the groomer had expressed concern that they seemed full, I would have explained that they generally take care of themselves but I would have had the vet check them. I would definitely NOT have had a non-​medical person touch them.
When I called the groomer, they denied that the glands had been touched, but then said that if they had been expressed, they didn’t scratch or bruise him. They would not tell me which groomer took care of him either. It was all very frustrating.
When he was next seen by the vet for a recheck he had developed an abscess in the gland and since then, we have had to visit the vet twice a week. He had the abscess drained and has had twice weekly infusions of antibiotics into the gland itself. He is also on oral antibiotics for at least a month. This has been painful for him and expensive for us.
While they did an excellent job bathing the dogs and brushing them out, if you bring your dog there, insist up front that no one touch their anal glands and also, tell them not to cut the long hairs on the dog’s pee pee. While a minor trim may have been in order, to remove all of those long hairs means his urine, which would have been directed down to the ground by the hairs, now sprays all over him every time he pees… meaning we are giving frequent baths while we wait until they grow back in.
Edited to Add: It took 5 weeks to completely clear the anal gland abscess. Vet bills (he had to have twice weekly infusions of antibiotics into the gland for the first two weeks then weekly after that, plus antibiotics and pain medication for a month) were over $ 800. On the upside, he has completely healed and is infection free. But I do urge folks to bring up the issue of whether you want anal glands expressed on your dogs before you leave them there. I have since learned that there are some groomers who just do this… we had never encountered this before in all of our years of using groomers.
The people who run the place are very friendly and seemed knowledgeable when my husband spoke with them and when we picked the dogs up, but this was a very expensive lesson to learn the hard way.

I have been a customer for 3 years. I have found their service has deteriorated since Tony as left.
I have left their services on my 3^rd visit under the new management. After paying the increased fees and taking my babies home to see how great they looked, upon closer inspection I was very disapointed.
* Bichon puppy’s ears have never been worked on and this was her second visit.
* Poodle ended up with water in his ears and had to go to the vet.
* Chiwawa mix was taken for a bath & nail clipping, her front paws were done, but not the hind paws.
* Havanese skin irritation since.
Unfortunately, not another penny of mine will be going toward this establishment. I’m so done.
Like that saying goes, «you never appreciate what you have until it’s gone…»
Oh, they would keep my dogs for 6 hours or more; I brought my dogs 2 @ a time and in the morning.
BTB, my dogs are all rescues.

it was neat and orderly set-​up. I think it was expensive for a self-​service place.
I think I was charged $ 28 for self-​service and they did a nail trim on my 12lb dog.
The big box pet store not far from there charged $ 31 for the same thing except they washed my dog. hmmm.

Love this place and the new owner, she is very friendly and great person to have a conversation with! Glad they moved closer to me. The place is always clean and my doggie loves getting his bath here

This place is great! Ownership is the best, Customer service is extraordinary, and the facility is clean and new. The staff here are very helpful & inviting, and they truly care about their clientele and frequent flying four legged friends. We use the self service bath for our 55 pound Belgium Malinois. This service costs us $ 17.00 and all products, towels, and treats are supplied by Rub A Dub.

100% appreciate a dog washing establishment that provides you with EVERYTHING that you will need to adequately was you dog, I’ve been to other places were you have to bring or buy your own supplies. People were very friendly.

They have weird days and hours. I just walked in the door was open there was dogs there but the girls told me they where closed??? Usually the Owner is there and I have a wonderful experience and atmosphere today was just a bad day but this place is pretty cool ;)

When I first adopted my Maltese, Jazzy, I was in desperate need of a good groomer to help clean her up. When I called in at Rub-​A-​Dub at the time I was fortunate to be able to get an appointment. When I adopted Jazzy she had matted hair, horrible tear stains, red paws and dirty ears. I knew it was going to take a lot of effort and a few grooming sessions to completely clean her up but on her first grooming session Tony did such an amazing job! I almost did not recognize Jazzy. He went far and beyond what I expected from a groomer and was very pleased on how gentle he handled Jazzy. The best part is that every time I pick up Jazzy she looks like she has been pampered from a Spa Day at Rub-​A-​Dub. She comes to me wagging her tail clean and happy!
I highly recommend Rub-​A-​Dub and the entire kind staff. I thank them for all their effort in making pups clean, healthy and happy.

Big fan of Tony, Pat & the team at Rub A Dub!
We’re not sure who gets more excited for his monthly «spa» visit, us or our 14 year old lab retriever, Ted :-)

I am giving myself an epic fail for not writing this review sooner! I LOVE Rub-​A-​Dub and my cocker spaniel, Cheerio does too! She’s such the diva (wonder where she gets that from) and I am so glad I met Nicole at Dog School at Aardvarks. I was looking for a groomers for my recently rescued pup and the rest is history!
We’ve been coming here for a year and a half and it has been an amazing thing. Cheerio’s confidence has grown, she’s less afraid of the dryer and larger dogs and is always squeaky clean when I pick her up.
Pat and Tony are beyond the best and are very accommodating with your precious pups. I haven’t used the do-​it-​yourself feature but am sure it’s great like everything else here. They also carry super cute accessories for the diva dog. or dog owner. Simply awesomeness!