Ulta Beauty

This is a review of the brow bar inside the ulta store. the store overall is fine & is perfect for picking up things you don’t want to wait for from sephora.
I am an avid brow waxer & visit ulta at least twice per month {every 2 weeks} I used to see Amber but she recently went to another salon so I’ve been switching between Brandy & CeCe for the past few months. I have been giong to the brow bar for over 2 years & have had mostly pleasant experiences & been happy with my brows. My most recent vist was terrible.
I was 15 minutes late for my appointment due to leaving work late & traffic {no excuse, I know!} I am normally on time for my brow appointments so this was not my norm. When I walked in, I apologized for being so late. For the record, I would have been completely fine with rescheduling or waiting until they finished with someone else, etc. I was late & I am ok with that. I am not at all ok with the way I was treated due to being late.
CeCe was very short with me & waxed my brows very abruptly. She did not speak to me at all {I’m a frequent customer & we always chat} She yanked the strips off & did not even get the stray hairs. When she handed me the mirror after she finished, I asked if she could clean up the strays that were left & she said «You said you didn’t want them any thinner, so…»
It normally takes 15 – 20 minutes for them to do my brows. From start to finish it was 7 minutes. After she finsihed, I said «If you needed me to reschedule because I was late, you should have just told me» she said, «Well, you got them waxed didn’t you?»
This is the worst I have ever been treated, especially a place that I am regular customer. I am a platinum member at ulta & spent $ 1100 last year alone at their store on brows, etc. I don’t expect special treatment, but I do expect to be treated respectfully.
I have referred at least 8 people to the brow bar & have recently sent them to another salon due to my bad experience. In one appointment, my loyalty to the brow bar was completely ruined. I switched to another salon the very next day & will not be back.
I’m extremely disappointed & hope that they will re-​evaluate how they handle late arrivals & things of that nature in the future.

Probably the worst Ulta I have ever been to, dirty displays with makeup strewn everywhere. Chatty salespeople (gossiping amongst themselves or with delivery people) who are hard to find when you need help. I’ve visited several times over the last six months and it’s always messy and dirty. It’s hard to enjoy the experience of searching or testing cosmetics when it’s so disorganized and it seems to never be cleaned.
The manager and staff need to get their act together and clean this place up.

I have been in multiple Ultas and this one wasn’t much different than most. Clean store filled with more makeup and products than you could ever imagine!
I will say the employees were above the average though. Bareminerals released a new product that I wanted to sample and the sales lady actually walked me through the new colors, applied it in a small area, and provided me with a sample so I can try before I purchase it.
Even the cashier was enjoying her job! If you can, save yourself the hassle and download the app. This will save any coupons or promotions they have going on.

I am very pleased to announce that I was immediately contacted by Ulta Guest Service today. They actually told ME to email them yesterday but I was unable to get around to doing that. I guess they actually pursued ME to help ME! Cassandra went above and beyond giving me the recompense. AND as good customer service goes, she explained some of the rules involved in the rewards program that I was completely unaware of. I am very satisfied. Still sad that I had to go to that length and years of annoyance… and they still don’t have that great of customer service at the store… BUT I am satisfied for now.

I am used to shopping at department stores or at Sephora for my make-​up. This area of Texas doesn’t offer much in terms of that so I find myself at Ulta. They do have the brands I normally wear like Smashbox and Bare Minerals. No Mac though. :(
If you sign up for there free club, you get coupons in the mail. I like that a lot. I just bought a Chi flat iron that was on sale plus I had my coupon for 20% off. Can’t beat that! Definitely sign up so that you can save money on expensive make-​up and products.
I’ve lowered there overall score for my bad experience in there salon. I went in for a waxing and came out bleeding. It’s the only time that’s ever happened. They said it was my skin. I said I’ve been getting waxed for over ten year so why all of the sudden would I start bleeding. In any case, they didn’t make me pay for the service, so I guess that’s kind of good.