Olive Garden Italian Restaurant

Ignoring complaints isn’t great customer service. We ordered take-​out for two and had a check that came out to about $ 40 because we got two nicer entrees and an appetizer, but when we got the bag of food home, they had mixed it up and we had been given spaghetti and an appetizer.
Okay, everyone messes up, so I used their website to send feedback that their had been an issue. I want to be able to order take-​out from them again and not worry that they’ll give charge $ 40 for what was basically $ 10 worth of food (probably $ 3 in food cost as it was a bread-​based appetizer and a very simple spaghetti with meat sauce). A week passed and I didn’t get any kind of response from their management saying that they’d talked to their takeout staff to inform them of the importance of getting orders correct as people trust that they are being given the correct food.
What annoys me so much is the being ignored. This isn’t rocket science. Just e-​mail me back with an apology that we got screwed on our food and inform me that they’ve trained the takeout staff.

We rarely get out to this olive garden. Tonight it was on point. Seated immediately with a wine taster. We got a couple glasses of wine order appetizers which were prompt. The food was hot and tasty the only thing was the price of the food. This place will continue to be one of my favorites.

Done in or dine out they are great! Sometimes I order a huge salad for parties. We love calling in a to go order during the week when mommy doesn’t want to cook. Best chicken parmigiana I’ve ever had!

Had not been going to Olive Garden as much lately because there are so many other good choices and Olive Gardens food and service while never terrible had just been average lately. Went last night and boy were we surprised! Was told 40 – 45 min wait (Sat night and they were busy) we got seated in probably 15 min and our service was exceptional! Christina kept all 6 of our drinks full, visited with our children, checked on us often and even sacked our to go orders for us! The food was also high quality. All the kids loved there meals off the kids menu and my wife and I shared he appetizer sampler and then the giant Sausage stuffed cannelloni and it was fresh and delicious! Good job Olive Garden! With servers like Christina and food like that we definitely won’t wait so long between visits!

They have made vast improvement in their customer service! I am really impressed on the improvements they have made considering their late management practices. Great job. We will be back.

Tonight’s service has been exceptional! Cody is the best waiter Ive had in a while. He was 100% on point! The food is always scrumptious. My husband got the portobello ravioli and it was a nice change from our usual. I stuck with my norm, chicken and gnocchi soup. It’s an Italian chicken and dumpling an never disappoints. The breadsticks are always a hit. The main event of the night is the limited edition seasonal pumpkin cheesecake. However, Cody just informed me all the pumpkin cheesecake is frozen. Super sad day. I’m going to have to take my 5 stars down to 4, since this was the main reason we came here tonight. Otherwise, I’ve been completely content with our experience this evening.

Why is the salad always wilted now? Our salad used to be so crisp and fresh. Sometimes now, the salad is watery and almost slimey. Somebody needs take care of this matter.

Been coming here for years, Staff is always on point, Chefs whip out great dishes and good portions. The 10 of us that ate there, for my wife’s B-​day enjoyed the atmosphere and the food

Came in on a Friday, late night 9pm. Restaurant was not that busy. We were seated fairly quickly, but it took our waitress quite a while to take our order. Our food came fairly quickly once we ordered. We had artichoke fritti, seafood fettucine, and asked to change the house salad to Caesar. The food was fairly good. The change to Caesar cost us $ 10, which seemed a bit much.

This place is a favorite of our family, and today proved why. We went there with our son for dinner. We were seated promptly and waited on within minutes. Our server was extremely friendly and accommodating. We ordered a customized Tour of Italy to split (my husband and I) and it was brought to us already split. We had fresh salad, fresh hot bread, and our drinks were refilled without us having to ask. It was a terrific dining experience. There is no doubt we will be back in the near future!

Came in on a Sunday night with my young son. We were seated right away, and our server got us our drinks quickly! Our food was great, even though it took a bit for what I thought were simple pasta dishes (especially since the table next to us, that sat a good 15 min after Us got their appetizer and meals before we got ours!) Our server was great & very attentive– although– I don’t know her name.
Now for what I thought could be improved… The bathroom was gross. It smelled, it had paper towels everywhere and toilet paper on the floor. The paper towel holders were empty– and there was a huge roll of brown paper towels on the wet counter soaking up everyone’s mess, that I then had to clean my hands with. Gross. As I walked out of the restroom into the small hallway there was an employee who looked like she was hiding on her cellphone, huddled in the corner. Why not just go outside? As we left the restaurant– there were about 4 people standing at the hostess stand– none of which said anything to us!

Had dinner here tonight! The appetizer had to be sent back way over cooked cheese. Actually somewhat burned! Food was average, salad was average you could almost taste the dressing! Two people one pepper!

Great place!!! Loved it all. The service was amazing. Brian really took care of us. Being from Los Angeles I’m kinda use to be spoiled with food service and such but this place was great. Good job Amarillo. I was seriously nervous about being in such a small town but it was amazing. To top it off I got so many chocolate mints!!! Ugh they were amazing.

I don’t eat here to often but I must say that wait time was not bad, they were a Lil busy for a sunday. Food was excellent.
And excellent customer service.

Just awful, my family’s food was not fresh at all. It was clearly pre-​plated frozen food that is heated up as it was ordered. Not made to order.

Horrible service… Waiter dropped off drinks and disappeared… got 2 stars because the manager didn’t make us pay for the salad… normally olive garden has wonderful service… disappointed…

Arrived around 1:45 in the afternoon. Hostess got our name wrong, so we almost didn’t get seated. We ordered up front but waited an hour to just get our appetizer. We eventually got our food, but it was tasteless and looked like it had been sitting out for a while. However, our waitress was very nice and did her best to make up for it, including having our appetizer taken off the ticket and serving complementary wine, but I don’t think we will becoming back for a while. While we ended up just paying for our drinks after talking to the manager, it ruined what would have been a nice afternoon.

Went for soup and salad with another couple at 5 pm Sunday. Service was poor. Forks were not clean. I was not happy will think hard before I want to go back.

I went there with my husband for soup and salad. We sat at the bar, and this was about 3:30 pm. We were not greeted when we sat down, and it was almost 10 minutes before our bartender took our order. We ordered our salad with tomato on the side because I am allergic. She brought the salad with the tomatoes in it. The lady sitting next to us got up and got us some silverware because our waitress didn’t bring us any. My bowl of chicken gnocchi soup was half full and had a total of 3 gnocchi in it. When I asked for another bowl she grabbed my bowl set it on the bar and proceeded to take care of drink orders before getting my soup. She never once apologized for her mistakes, and I never saw her smile and not once did she say thank you. How sad that after a long day at work you can’t go and get good service from what used to be my favorite restaurant.

We had lunch here today and I was very happy with the food and service. Our server was very good, he spent time with us, was very observant and kept the salad coming and the soup full. The only down part to this visit were the bread sticks. The first order was cold and didn’t have the usual Olive Garden flavor. The second order was better but still lacked that flavor. The wait wasn’t bad at all and the restaurant was clean with a friendly staff.