Firestone Complete Auto Care

Came with my car for an alignment with an appointment. They could process it on the spot.
Nice !

Sure wish there was a «no star» option. I dropped off my car at 10am on a Sunday and it wasn’t even ready at 2pm. I sat and watched a worker put one tire on an then disappear for 10 minutes. I’m not a jerk but I sure wish I was today. Some workers are just useless and don’t understand the value of working hard at what you do.
On the other hand, the manager even jumped the kids a#! And even tried to get the kid moving…

I’m not at all impressed with this store or the service I received. Came in a couple weeks ago to buy a new battery for my backup vehicle. The guy behind the counter seemed nice at first but started getting irritable very quick. If it was my fault I’d understand the attitude. But it wasn’t.
This guy was too dumb to understand why I did not bring the vehicle in that needed the battery. Seriously? It has a dead battery and I know how to rebuild an entire car so why would I pay you to put in a battery for me? After 15 minutes of explaining to him that I just need a battery to take home with me, 5 minutes for his coworker to find the battery in the back, and 30 minutes of him sitting on the phone getting my Firestone credit card to push through, I was finally out of there.
A note on Firestone credit cards: I got mine almost a year ago by applying online and just never used it until now. When you use it for the first time their system requires them to call customer service to push the transaction through. Which is all fine and dandy. My CS rep behind the counter didn’t understand that you have to wait in line on hold if you want to get anywhere. The system kept putting him on hold and every single time he would hang up and call back. Until one of his coworkers informed him that he just has to wait it out. Sure enough the first time he stayed on hold for more than 20 seconds without hanging up, someone answered and got it done for us.
Needless to say, I’m frustrated with the lack of good service at this store and will not return. Maybe next time I’ll go to the one on Western.