Rhonda’s Floral-N-Gifts

Full disclosure: I’ve never actually walked in this door of this establishment. But given that it’s a florist, that’s not actually necessary.
Rhonda’s recently prepared a beautiful floral arrangement that was sent to my mother-in-law’s funeral. Her work was lovely, though if that had been the beginning and end of my experience with this shop, I probably wouldn’t have written a review. Just not in the reviewing mood these days, I guess.
While the flowers were beautifully arranged and of excellent quality, that’s not uncommon. But the customer service that I got from this shop was nothing short of amazing.
I wanted to send a thank-​you note to the relatives who sent the flowers but, having never met them, I had no contact information. I contacted the flower shop which, in bygone days, would have had all the information I needed. I asked Donna if she had the mailing address for this relative but she couldn’t find the order. She went on a hunt for it that lasted several days and wound up involving the owner of the shop as well. Other florists that I’d made similar requests of basically blew me off with a «we don’t have it» but not Donna and Rhonda. They considered it part of their customer service, both to the purchaser and the recipient.
They kept me apprised of their progress via several phone calls and, eventually, the got me the information I needed. Now this may sound like a small thing, but anyone who has been in the position of mourning a close relative will agree that a kindness done at that particular time carries an incredible amount of weight.
During our conversations I came to understand their customer service philosophy. This is the only florist I’ve ever heard of that has a private family space for those ordering funeral arrangements. It has privacy, comfortable furniture and a phone in case family members need to be called. They provide not just flowers here but care, and it’s care that’s heartfelt. Both these women have suffered tremendous loss and they are determined to be there for their customers.
I can’t recommend Rhonda’s heartily enough. These women will care for you whether you encounter them for a joyous or sad occasion.