Macy’s

KEEP YOUR MONEY, DON’T SHOP HERE — they don’t appreciate your business as demonstrated by the poor customer service they give.
I called to get a price on a pair of high-​end, pricey glasses at there in-​store Sunglasses Hut shop. The switchboard operator had NO CLUE that they even had a Sunglasses Hut within the store and tried to tell me that I was mistaken. So, she transfers me to the general accessories area. Even the girl in that department didn’t understand why the operator didn’t just transfer me to the in-​store Sunglass Hut salesperson. IDIOTS! So, she tells me that she will transfer me right over there as she is able to she that area from where she is standing. She further tells me that the the girls that mans the Sunglasses Hut seems to be with a customer, but that she will walk over to that area and pick up the transferred call, in case she doesn’t pick up in time. So, what would you say ‘in time’ is? 5 rings? 10 rings? 20 rings? HA!!!
The phone rang ONE HUNDRED TIMES!!!
(Yes, I counted them after the first 20 rings, so more like 120 times)
So, I call back and push 0 to get an operator to request to speak with the store manager about this horrible service. I get the recording that my call is being transferred to the ‘next available agent’. After 10 minutes of waiting, their system just disconnects the call. I’m on hold another 5 minutes until I get the annoying phone company message that my ‘call cannot be completed as dialed’
I go to the Macy’s website to learn how to contact but… they HIDE their phone number. There is NO phone number for corporate to be found ANYWHERE on that website. So, big red flag to everyone… when a company hides their phone number from the public, you KNOW there is something wrong. In other words, don’t shop with that company as they obviously have something to hide. Yeah, their phone number — because they don’t want to hear from all the angry customers. I ended up calling the BBB to get a number they had on file… and it works.
513−579−7000 — ask to speak to someone to take your complaint about the poor customer service you received at your local Macy’s.
I called and got transferred to a Michael, in the executive’s office. In short, his attitude was indifferent. I got a half-​hearted «I’m sorry» at least five times. I asked him what else he was going to do to rectify the situation besides say I’m sorry. He said that someone would be getting back to me. I told him specifically that I wanted to hear from the store manager for him to offer a gift card for the horrendous service I got or I wanted to speak with the DM. I was told to expect I call within TWO business days. I called corporate on a Wed. I did NOT receive a call within those two business days.
There’s a reason my extended family got rid of their Macy’s charge cards years ago. This experience has helped to reaffirm their wise choice.
Again, don’t waste your money or time shopping with this company. Customer service is the LAST thing on their mind.