I just want to let everyone know that I will NEVER use the Altoona, PA Greyhound station. I was inquiring about a ticket refund due to an emergency. Tom, who answered the phone was the rudest representative of any company I have ever encountered. Not only was he unkind and brusque, he didn’t even apologize when I confronted him about his lack of customer service, he simply stated that he makes a living selling tickets not refunding them, then hung up on me! I have never been treated that way in my life! If you can avoid traveling from this station, I would highly recommend it!