Charter Communications

Would love to get a resolution or, at the very least, an explanation as to why our service (both Internet and cable) has been completely out for the last three hours. We called customer service and were told that we would be contacted within the hour followed by a visit. We waited 90 minutes and called back when we did not receive a call. When we called back, we were told that they didn’t know why no one had contacted us and to call back if no one does before 9 am tomorrow. That would make approximately 12 hours without service. This is completely unacceptable. I would love to know how Charter, as a professional business, can allow this nonsense to happen within its company. Charter Communications is refusing to do just that: communicate. Further, I am sure that customers would be penalized for a late bill of the same time span. As such, I would love to know how Charter plans to compensate us for our lost time and effort.