Tri-City Electrical Contractors Inc.

I had Tri-​City at my home today to remove my old smoke detectors and install new ones in the same place. I also had some light bulbs changed and a ground fault receptacle changed to a regular out let. This was a simple job that took two hours of actual work time. I, however, was charged 3 ¹⁄₅ hours because they charged an extra hour and a half for the electrician to drive to my home. When I made the appointment I was not informed of this charge and believe it was bad faith to tack on such a charge without notifying the customer prior to booking. I don’t know about you, but my employer does not pay me to drive to work! To make matter’s worse, the electrician did not even have the regular outlet and plate on his truck so we had to wait for someone to bring one to him. This was just unacceptable. When I called to discuss this extra charge for «drive time», I was told by Daphanie that I would be called back after she spoke to the person who wrote the bill. I’m still waiting for that return call. I realize this is a large company that does a great deal of commercial work, but I think they are out of touch when it comes to working with small residential consumers. While an extra charge of $ 127 may not matter to large businesses, it makes a big difference to individual consumers. I will not use them again and would not recommend them.
UPDATE: I finally received a return call from Daphanie the next day and was told I indeed should not have been charged the extra $ 127 which represented one hour and a half for drive time. I was pleased that they decided to do the right thing but it should not have taken an extra call and a day later for them to do so. This experience left me feeling as though TriCity has a trustworthiness problem and I don’t feel comfortable using them again.