Petco

4 stars for a new store and good selection
We went here for their re-​grand opening in early November. They were giving away $ 10 gift cards to the first so many customers. We waited in a line for a bit but I thought it was worth it, if you’re not doing anything on a Saturday. The store had been updated and renovated, it moved it’s location over as the new Whole Foods was going in.
I felt like the store was a bit larger than the previous location and they had a large selection of items. Although I don’t shop here to often, I’m glad there is a good pet store near my home.
P. S. They have some pretty neat Star Wars dog toys, that I just had to have. :)

This will be short and sweet. I happened to stop here briefly since I was in the area. The entire store looks to have been updated to 2016. It’s definitely one of the nicer locations I’ve been to. The store is quite large and very spacious which is perfect since it is a dog friendly store (so you are not walking on top of each other). Unfortunately they don’t sell the brand of food that we feed our dogs but I would still come here to shop for other miscellaneous items.
The store associate at the register was very friendly and directed me towards the item I was looking for. Checkout was a breeze and I’m hoping my next visit is just as good.
Unilocal Tip: Sign up for the free Petco Pals card to get special discounts !

I have been to many Petco’s but this one is by far my favorite. The sales associates are always either busy at work or helping customers. The thing that makes this store stand out so much from all the others are the sales associates drive to make every customer feel like they are making a great decision on their purchase. The person that did that for me is named Andrew. If he is working when you are there, I strongly suggest asking for him. I was needing help picking out a dog food for my newly adopted dog, Heidi. Heidi is a 5 – 7 year old Shepard/​Lab mix with a front leg abnormality. She also got two terrible hot spots in the first month of adopting her. I went into Petco with enough research to know that grains in the food can sometimes cause the hot spots on the animals and then found Andrew who was helping people on the sales floor on his break. I’ve worked retail before and I know how much that little break can mean to someone who has been on their feet for hours. I told him that I don’t mind waiting for someone that isn’t on their break but he insisted on helping me. Andrew then went on listening to all the things I want in a dog food (ingredients to help with joints and grain free). He also asked me how much I would like to spend on the bag of food. He then spent close to 30 minutes walking aisle after aisle telling me what to look for in the different ingredient list. It has been close to a month since I’ve switched Heidi to Merrick’s grain free dog food and she no longer bites or scratches herself.
Andrew you are awesome! Thank you for the undivided attention you showed me. I will continue to drive 45 minutes out of my way just to continue to support you and your coworkers.

Really shocked yesterday by Petco grooming. Had a 1:30 grooming apt. & my dog was finished just before 9 pm. After an entire day of calls from them that it would just be another hour or so, I went over there, as I thought my dog may have been hurt or something. They now had a different excuse. It was not that they had taken too many dogs, but the groomer had personal problems with a sick daughter. Since the dog was partially done, supposedly bathed, she couldn’t leave. Once again, it was promised that she’d be done in one hour. At 8:25 pm when I went to see the manager he was indifferent, saying that I was not the only one who this happened to & he would pass of my comments to the day manager. A day of complete aggravation, followed by a fifty dollar bill & indifferent management! Stay away!

Ok, y’all can say whatever, you have in mind but this store is not that bad. In fact, it’s far better then most of Petcos out there. How do I know that? Simple, I was living a walking 3 mins max distance, from it (visited 3 times per week) and being a total nut of pet food stock, I can assure you, this store got the very most items of the rest Petco stores out there. The store is spacious, clean and have a great customer service, that actually can help with no hesitations. All their pet food is up to date and the ones, that are close to the expiration date marked down for a quick sell. If they don’t have the particular item you are looking for, on the shelf at the moment, you can talk to the manager and they would let you know, when it comes in :-)

Amazing pet store. Far better than any petsmart, and has very good fish selection. This store has better fish than any store, besides straight out fish company’s. They also have a lot of reptiles, Arachnids, hermit crabs, amphibians all for great prices. Their animals consist of– Spiders, Scorpians, Fire belly toads, Hermit crabs, Iguanas, Baby Bearded dragons, Leopard Geckos, Snakes, Turtles, and more!

Let me open by saying that this Petco is one of the BEST pet stores I’ve ever been to.
I love their huge selection of animal goodies. This is a rather large store and very nicely laid out. I’ve been shopping here since I moved to the area a year ago-​hesitantly I might add. I’ve been a Pet Smart/​Pet Supermarket customer my entire life, but since Petco was the closest pet store I took my chances and ended up loving this past all of the other stores I was accustomed to shopping at. Petco’s Pals membership (free) also gives you 5% back on every $ 100 spent, which helps out a lot if you have as many pets as I do (2 dogs, 2 cats, a sugar glider, and some fish).
A few weeks ago, I bought my first 10-​gallon tank. I couldn’t wait to full it up with something other than shrimp, so I’ve come to know the guy working the fish area very well. His name is Andrew and he couldn’t be nicer! Very, very helpful and I can’t stress this part enough-​KNOWS WHAT HE’S DOING!!! Having shrimp in a tank is VERY hard to find compatible tank mates with that won’t eat them since shrimp is a primary ingredient in most fish foods. Andrew custom-​orders all of the fish in his dpt and knows every little bit about them! This store has exotics too, such as: bamboo shrimp, flounder, eels, crayfish, golden rabbit snails, and so many more I couldn’t name. He’s always in the fish area so there’s no need to wait around for an employee to show up. He truly loves his job.
Finally, my boyfriend and I took our Husky pup to have training with Sara and she couldn’t be nicer! 15 years experience working with dogs and very helpful and willing to work around our schedule. Dog training is very expensive, but she gave us a deal anyways and if it’s training for the rest of your dog’s life, it’s an investment well-​made.

The staff is very friendly and helpful. They are always willing to answer questions and give advice. Petco also has a great selection of limited ingredient dog food.
My only complaint is that I once bought Petco brand poop bags (it said «Petco» on them) and on one of the rolls both sides of the bag were open and obviously could not be used without tying the bag together.

I don’t often get my dog groomed or I tend to do it my self which believe me it doesn’t look pretty. But today I went to Petco and had a very enthusiastic groomer by the name of Emily groom my dog she did a stupendous job and what added the cherry on top was she was very good with my puppy and believe me she can be a handful. I strongly recommend that everyone get their dogs groomed by this very talented groomer

I have been a regular at this Petco over a year now. My primary reason has been for dog training. Jenna is fabulous, and I have found all employees to be friendly and helpful. Grooming has gotten a bit pricey, though.

I’ve never been as offended in a store as I was by a worker at Petco in Altamonte Springs, FL today. I was headed to the check-​out as a Petco female worker named Dusty stopped me to ask what type of dog food I use. She acted horrified and even made a gagging hand signal by sticking her finger in her mouth and making a gagging noise when I told her I feed my dogs Iams. She proceeded to talk to me about Blue Buffalo dog food and the benefits of having grain free food. She said they sell Iams and Science Diet at Petco to make their customers happy but there’s a reason that they put it in the far corner hidden in the store. She continued on explaining how great Blue Buffalo is in comparison. I told her I’d just purchased a 40lb bag of food recently but that I would consider Blue Buffalo in the future. She tried to convince me to buy a small bag of Blue Buffalo and mix it with the Iams food but I told her I wasn’t ready to buy more food since I’d just purchased a new bag. To this point, she was quite condescending but nothing that I couldn’t overlook. However, after I told her I wasn’t buying the Blue Buffalo today for the last time, she said «Well, grain in pet foods has been linked to causing cancer in dogs, so GOOD LUCK WITH THAT». I have never been so offended. I take great care of my dogs and treat them like my children. I only buy them dogfood with the first ingredient being a meat because I know that is better for them. This lady was extremely rude and unbelievably condescending. It was apparent that she must’ve been getting some type of incentive to push the Blue Buffalo food but I have never before witnessed such unprofessionalism.

This week wasn’t my first time venturing into this Petco but I was a bit more impressed with the level of service I received. Perhaps it was due to the late time on a week night or maybe it was just helpful staff on this particular evening. Either way, I received really good customer service from the employees at the store and had an overall good experience.
Little bit bummed that they didn’t have the particular dog food I was looking for in a larger bag but given that it is a highly specific type of food I wasn’t too shocked that they didn’t have a larger bag.
I have always found this store to be well-​stocked, exceptionally clean and a great place to take my adorable pups Oakley & Guinness.
I also love that on the weekends they allow rescue organizations to bring in adoptable pets. That always gets an extra star in my book!

I’ve been using their grooming salon for 2 years, they do the job, the staff is friendly and they’re always able to accommodate my dog even if I just walk in. Today Emily did a great job, even when I know my dog is a lil crazy and doesn’t like to be groom, he looks great! The only thing I didnt like during my visit was the cashier in the store, gosh! she didn’t smile at all… I don’t think she wanted to be there.

I’m a fan of any pet store that doesn’t sell dogs or cats but instead donates space for animal adoption agencies. The store is a fair size and pretty clean. They have a limited selection of small furry animals (mice, rats, dwarf hamsters, ferrets), reptiles (turtles, lizards, geckos and boas) and an even smaller selection of fish and the only birds they had were parakeets. I did like the bright open Betta fish display but unlike other Petcos I didn’t see any saltwater fish. There were several cats and kittens available for adoption but also lots of empty enclosures throughout the store.
We were able to find what we were looking for easily and check out was quick. Although several employees were present no one greeted us or asked if they could help us. Once we engage the cashier she was friendly enough. Petco could use a little more proactive customer service to improve the shopping experience.
Also– like Petsmart they have that Pet Card you are supposed to carry for discounts. I HATE those things.

This place is horrible i go in there all the time to buy stuff but lately have gone to petsmart, there fish tanks are always dirty and there costumer service is awful plus in top of that u have management who have no knowledge… i mean ZERO knowledge of there products or animals.
It’s a shame this place is still running.