JCPenney

Nothing too much out of the expected here. They have all the standard things one expects to set for this anchor store. Periodic sales and deals can be found throughout the store, so I’m very hesitant to pay full price for anything here.
The staff is the usual mix of persons fixing stacks of clothing or ringing up people at a cashier kiosk. Some greet you, others walk by you. No biggie either way. They’ll stop if you ask for help.
Overall: B
Regular offerings.

First, if I could give it no stars I would. I have been a loyal customer and card holder for over 20 years and I will not go back there again. Today I was hit with a bait and switch and when I went to management over it, I have never been more disgusted or disappointed in the response on the manager Deborah Reid. I was talked down to and basically called a liar and told over and over that, when there was no reason for me to lie. I am about ready to cut up my card and pay off what I bought earlier in the week because of the constant poor customer service of the management. Most of the sales people go out of their way for you, but Ms. Reid and her management team won’t.
DO NOT SHOP AT JC PENNEY ALTAMONTE FL STORE IF YOU THINK ANYTHING OF GOOD CUSTOMER SERVICE OR LOOKING OUT FOR THE CUSTOMER. TODAY I WAS SCAMMED.

This is an OK JC Penny’s compared to others I have visited. The staff seamed OK as well but nothing too special. The sales are the same as all of the Penny’s

B

The portrait studio does great work! Liz, the photographer, does great work. She has taken pictures of my daughter and I several times, and has done such a great job each time.
Phone camera pictures are okay, but JC Penney pictures are a twice a year dress nicely for the occasion MUST when you have a young child.

I’m writing this review for JCPenney’s photo studio. I was lured in with an online deal of $ 11/​sheet and wanted to get some shots of our new baby. Going to a chain studio may not get as nice of photos as an independent photographer but they are less expensive and easy to get in for an appointment.
I was pretty impressed with JCPenneys. The photographers were very nice and patient. When the baby got fussy after only 5 minutes (and one of two outfits I’d brought) the photographer suggested I comeback early the next day. She even met me before the store opened to «squeeze me in» to a fully booked day. We got another 5 minutes out of baby but did get some really cute shots. I wanted the disc with all the shots, which was ridiculously expensive ($ 150!) so got their «media» package. I signed up for their photo club too which, with a new baby, I’m sure I’ll get my use out of.

Best JC Penny experience I’ve ever had. I went to get a suit and there was a nice selection of suits for great clearance prices. The 2 employees that assisted me were fantastic. They helped me pick a look, sizes, and scoured the isles and racks for just the right things. I will definitely be back to look at the other departments.

JCP was held up as one of those «turnaround» stories about mid-​year, when Ron Johnson of Apple Store fame tried to come in and transplant his magic. Things didn’t look good for a couple of quarters there, after he misread THIS consumer segment, and might have done things to hurt the brand instead of help. Jury’s still out on the store’s long-​term viability after major surgery, but my one experience with them back in November was quite positive. I’d STUPIDLY dropped my keys on the way in. Almost every staff member I talked to was sympathetic and helpful to a fault. I was saying to myself, «Did EVERYONE just come from customer training or something?» Now they didn’t find my keys; that’s because I dropped them in the parking lot, and someone turned it into MALL security instead, whom I didn’t check until after 2 anxious hours of frantic searches. Lesson learned.

I haven’t shopped in JCP in years but after their support for equal rights I decided to check out their stores again. The altamonte store in particular wad a nice surprise. I remember walking through the store a couple of years back and seeing the mess it had with clothes everywhere. I also remember the old store smell… eugh.
But now I see a new store with lots of friendly customer service reps. A really nice lady helped me in the home department and this other lady helped me in the sephora mini-​store. The store smelled clean and it was lots more organized. I will be back.

Love all the different kinds of coupons that they send out…$ 10 off $ 10 or $ 10 off $ 25 that you can use right away and not have to go back to the store. When they have their doorbusters and sales it is well worth it.

It has been a long time sense i have shopped at JCPenney but i came here today for there door busters and there really good sale items, lots of 50−80% off and lots and lots of items on sale like pants for work down from $ 35.00 to $ 17.99 and i bought a pair of shoes from $ 50.00 to $ 27.00 bucks over all i spent $ 85.00 bucks and saved nearly $ 100.00 dollars no lie i bought lots of things and saved a lot but what i amazed me more was how good there costumer service was not only were all there staff extremely friendly and courteous and made sure you left happy.
The store was very clean and kept well with no merchandise on the floor and plenty of room to walk around plus there was plenty of parking spots when i got there and the staff was great.
After you make your purchase they give you the receipt were you can do a survey and you get to print out a 15% off coupon to use next time witch is great and comes in handy sense they do have a lot of sales every weekend.
JCPenney is well known retailer all over the USA and offers some great merchandise for everyone such as Kids clothe, Adults clothe and merchandise (shoes), house decorations, perfumes, jewlery.
You can find a lot to choose from at JCPenney, great deals and great door busters, and they are available very frequently.
NOTE:
Make sure to come early in the morning for the deals and door busters because they will be gone quick and most door buster sales only last till 1pm.
Great store to shop and i will definitely be back again soon.

Even though this post is a month overdue, I can’t express how pleasantly surprised I was on Black Friday when I received INCREDIBLE service from some of the sales associates at this store — ON BLACK FRIDAY. You know that day when stores are crammed full, customers are plentiful, children are running rampant through stores, store associates have frazzled nerves and hair — yes, it was on this day that a couple of sales associates at JC Penney in the Altamonte Mall went above and beyond for a pair of jeans.
While other shoppers are before the break of dawn to shop for loved ones, I wake up before the sun to shop for me. And it was on this sale crazy day that I ventured into JC Penney’s for a pair of jeans. After multiple failed attempts at finding the right pair, I finally stumbled across the perfect pair — with one minor flaw — the were 1 size too big. Coming out of the dressing room, I asked a sales associate if they had any in a smaller size. She not only sifted through what seemed like hundreds of pairs tossed casually aside outside of the dressing room, she grabbed one of the scanner guns and scanned the pair to see if the store had any remaining in the size I wanted. They had one pair. But it could be anywhere in the store. In a hopeful attempt to find the possible remaining pair, I went to multiple other dressing rooms where the sales associates again sifted through all the pairs at the dressing room. While I never did find that one lone pair of jeans, I was impressed at the effort the sales associates were willing to go through for one pair of jeans and on Black Friday no less.