Jamestown Shoe and Luggage Service

I haven’t been in the store in a while but stopped in to have a few extra holes added to a belt (yeah!). The store was clean and I was greeted with a smile. I was helped immediately and out the door in 5 minutes. Exceptional customer service and fantastic pricing! Be sure to check them out if you need shoe or luggage repairs!

I give Jamestown Shoe Repair 5 stars! After taking my purse to several other repair shops I got the excuse of they might damage the other part of the purse which needed a snap lock closure near the strap. I decided to go on Unilocal,and I’m glad I did. Walked in which the owner/​staff was knowledgable and pleasant. Repaired my Dooney purse for a fair price. They also can put feet protecrors on rhe bottom of the bags. Great job, and you have a customer for life!

I have never received such horrible customer service. It was so bad I thought I may be on hidden camera — because surely no business would treat their customer this way. Well, this one does. Backstory — my boyfriend and I brought in a couple of suitcases to be repaired under warranty. 1 Travelpro, and 3 Victorinox. We had researched the warranties online, so we knew what the policies were and that Jamestown was an authorized repair facility. As soon as we showed them (them being the front desk associate and the owner) our luggage they argued that they couldn’t repair it because it was 8 years old. We showed receipts showing that our Travelpro was 1 year old, and the Victorinox was 4 years old. The owner then said that the Travelpro wasn’t covered under warranty (the seam had come undone on the right side). If the seam comes out — it is NOT abuse, it is a defect in workmanship.
My 2 Victorinox couldn’t be repaired — that was fine. As for my boyfriends Victorinox duffel bag, the owner said he couldn’t fix the shoulder strap (which had completely split in 2) because it looked like someone had been pulling on it. It’s a SHOULDER STRAP. There will be pulling. He also said that a hole in the bottom wasn’t covered under warranty.
This didn’t sound right, so we asked why the damage wasn’t covered. Their response was that if we didn’t like it we could take our luggage to Boca Raton or Missouri. What??? Well, I’m starting to get annoyed at this point, but we really needed our luggage for an upcoming trip so we kept our cool and say we’ll just pay for it.
They ring us up to repair the shoulder strap under warranty, but we have to pay for the seam that had come undone on the Travelpro and the tear in the Victorinox.
After they had rang us up I was able to pull the warranty info on my cell phone. I showed them the Victorinox Warranty:
«The Carry With Confidence™ Guarantee not only covers manufacturing defects in materials and workmanship for the life of the product, but also damage caused by common carriers such as airlines, taxis, trains and cruise ships. «
The owner said he has been doing this for years and that he wasn’t going to argue about it. The front desk associate said she was going to give us our money back and we could take our luggage somewhere else. Again, we really needed our luggage for an upcoming trip, so we told them no, and we just left.
All in all, I would NEVER use this company again. NEVER. Cannot emphasize that enough. NEVER EVER. I have used another repair facility in Tampa, which was great, and I would rather drive and hour and a half than go to Jamestown again.
Also — when we came to pick up our luggage they had a tip jar out with a note that said «tips for luggage warranty work done at no cost to you.» A TIP JAR! I think not.
Please save yourself a headache a go somewhere with better customer service.

Stopped in for a wheel repair of my luggage. They fixed it while I waited, gave me a few dollars off the price and repaired two zippers and trim pieces without charging me. Great Service for a new customer!!!

Just used Jamestown Luggage and the were able to replace the luggage handle of an old but still otherwise fine garment bag. They were courteous and helpful and the piece was ready when they said it would be. I would definitely use them again even though they’re 40 minutes away.

I went here because a stone the size of Penny came out of my shoe. The lady told me she can’t fix it. She said I’d have to take it to a jeweler. I said oh wow I thought this would be a simple fix. She said I don’t have the tools to fix this. It just seemed to me like she didn’t want to help me. That’s the feeling I received when I initially walked up after waiting 10 mins as she had a conversation with someone else.
I took the same shoe to the mall and the guy said leave the shoe with me and come back in fifteen minutes. I said you can fix this… He said yes of course. I went back 15 minutes later and I have my shoe. I should have went to the mall first from the beginning.

I have been here 3 times and will never go again. They are overpriced and not pleasant. It it not about the customer at all

This place is in Jamestown Shoe and Luggage Service. if you go to other side, it goes to Longwood, This side of the street is Altamonte springs-​closer to 436.
Irene is really honest, straightforward, To punch two holes on the belt, she took only 1 dollar– she was very kind, direct
She told few things we dont have to repair, you can buy it-​she is straightforward person.
This is good for anything with leather, luggage and shoes repair.
They are open Monday to friday 8 to 6 and satuday 8 to 2 PM
This is a quick update
sri

I was pleased to find this business for my leather repairs. I’ve been to another local place who was not willing to fix a pair of my husband’s cowboy boots citing the cost of repair was equal to the value of the boots. So I went on a hunt for a new repair business. Jamestown quickly said I was given poor advice; which I agreed. I like that their price estimates are online and that their website lists store hours and location well. I had a purse repaired there this month and they called me a day before it was due for pickup. They did a very good job and no additional costs were incurred. This business is straight up and have skilled craftsmen. I will absolutely bring future repairs here.

Brought in a pair of boots I bought online from Pakistan. They helped me stretch the width to fit my foot at a very minimal fee. Very helpful. Gave me a bit of history on how my boot was made and how difficult it is to find that kind of workmanship and materials without paying an arm and a leg. I didn’t know I had bought such high-​quality boots at such a low price until they explained it to me. Whenever I have a shoe repair, this is my shop.

Very knowledgeable, will definitely be going back for all my shoe and leather good repairs. Unfortunately, they still make the customer pay upfront.

Amazung customer service, very knowledgeable, will def be going back for all my shoe & leather good repairs!

I went to this repair shop last week. I was waiting for the owner to finish dealing with another customer. The customer was questioning him about what kind of repair he could do on her item. He started yelling at her and calling her stupid. I decided to go to another repair shop — not my idea of good customer service.