Gerber Collision & Glass

Horrible customer service. Picked my car up with a dent in it that was not there before they admitted it had to have happened there. I have been calling daily for over a month to get it repaired.

I went to Gerber Collision today on Sunshine Ave in Altamonte Springs. I had a problem with my vehicle weather stripping. It was pulled away from the door and the plastic piece that held it in place had been pulled off. As a commercial driver my vehicle has to be in good condition. I met a very nice man from Gerber who came outside to take a look. He fixed it without any reservations. To be honest when I drove into Gerber I was under the impression I would be told I would have to take it to the dealership. Lucky me I found an individual who took customer service seriously and without any hesitation just corrected my problem. Kudos to this company for an excellent experience. I would recommend them to anyone for service. Five stars to this man who went above and beyond the call of duty.

The best customer service we have ever received and our car’s repairs amazing! The girl at the front desk genuinely cares about you and is so helpful and the gentleman gave us updates regularly. If you care about customer service and great workmanship than we highly recommend this shop !

My car had a little damage, so I called Geico to get an appointment for an inspection. I had to wait for two weeks, but I showed up for my 2:00 appt today. They were running 40 minutes behind. The polite receptionist, Missy, told me, since I have three kids with me, that I could run errands, and she’d call me to return when the inspector was almost ready. I did, and she called. When I returned, within 5 minutes of her call, I was told it would be a little bit. I waited in my car with my sleeping little ones.
When I went back in 20 minutes later to ask how long it was going to take, no one was working inside. After waiting a couple of minutes, I went into the garage area looking for someone to help me. I found a woman, who was previously at a desk inside. She told me I would have to wait until 4:00. As she’s telling me, Missy comes back from her break and tells her I am next.
It’s now 3:00, so I wait another 15 minutes reading the multiple, horrible Unilocal reviews when I see the inspector come out with another customer. I walk inside and wait to speak to the receptionist, who tells me he did take that customer ahead of me even though my appointment was first.
I go back to my car to leave, and Missy comes to my car to tell me she’s sorry. I decide to say something to the inspector, and he told me I went to the back of the line when I left. I told him Missy told me to, and he said she doesn’t work for Geico. He told me I could wait until 4:00, and he would look at my car. I told him there’s no way I would now because I had time to read all the Unilocal reviews while I waited, and I should have done that in the first place.
I don’t know about the quality of work because I never even got that far… praise the Lord!

horrible customer service, did not fix anything they where supposed to, only interested in getting the insurance check… go to another shop

This place you need to be calling them daily to make sure they follow through with contacting the insurance company. They waited and waited for the supplement to be paid, didn’t contact anyone. I had to call my insurance and get them to contact them to facilitate the matter instead of taking weeks it is taking months. Only after you yell scream and hollar do they start treating you pleasantly after you call. DO NOT USE.

Average repair shop

The receptionist was professional and nice, so they have a good business front but don’t be fooled… this place was sloppy. Huge nightmare!
Unfortunately, this shop who my insurance company recommended to complete my repairs (front end collision) was filled with employees who made my experience nothing short of a nightmare. When I went to pick up my vehicle the first time, the paint was all smudged in areas, the hood wasn’t aligned, the parts put on were cheap and malfunctioning. When I went back the second time, there were other discovered oversights like a cheap headlamp fogging and the hood still not aligned, rough edges around the fenders… when I called I was told that Brad would call me back on his lunch break. He was busy.
The third time I was told my vehicle was ready, I was asked to wait in the lobby while they tried to find my keys… which were located in another vehicle about an hour later. I then left with an additional problem when I finally called my insurance company and said I wouldn’t be going back! I still left being asked to come back yet another time because my vehicle wasn’t right still!
They said they would offer me a free detail in 30 days because of my trouble. Shouldn’t they have detailed it before I left? There was wax that was never buffed on it. I saw their detailed estimate and even though they told me they were using original parts, they had used many refurbished parts on my vehicle. They also left my spare tire unscrewed. There wasnt any damage to the rear! What were they doing unscrewing my spare tire in the rear of my vehicle?
I was livid that I ever walked into this place. Don’t use these people! Unless you have lots of time to babysit their every move and want to have a horrible experience.

Back in December I got rear ended and through the guys insurance they recommended that I go to Gerber collision and glass to get my car repaired. The staff there were very attentive and helpful in answering all of my questions and seemed to generally want to make me happy when it came to fixing my vehicle. There was more work to be done on my car than what was expected so they had to keep the car an extra week longer waiting on a part to come in. They had to completely replace the whole trunk door.
When I went to go pick it up everything seemed to be in order.
However last weekend as I was opening up my trunk the inside panel to the trunk door fell off and landed on my foot. It was missing several of the plastic hooks that held it in place.
I called Gerber to let them know what happened and to see if they would repair it. Brad spoke with me and he said anytime this week would be good and he may have to charge me. Say what? Charge me for a something they were supposed to fix!
I brought it in this afternoon and spoke to the head manager Dan and he apologized and said that he would replace everything for free. He said that they had to order the parts and would call me next week sometime.
I am happy that I spoke to Dan otherwise I would have been charged.