Dr. Pannucio And Dr. Ruggerio

I typically don’t like writing poor reviews, however this doctor’s office has crossed the line too many times, with respect to both my care and service, for me not to comment.
From allergy shots that were not administered correctly, to prescribing drug combinations with potentially harmful interactions, topped with flat out rude front of the house service; this is by far the worst medical office I have ever visited. To call the receptionist «dry» would be giving her more credit than is due. On more than one occasion she was flat out rude. Unfortunately, I have a condition that requires that I see the MD about every other month, which is typically a painless process, unless you are dealing with this business.
The first sign of their incompetence was when they administered an allergy shot (that they talked me into) incorrectly leaving me with a red rash that lasted months and an indent that lasted a year. When I made the treating physician aware of the issue they made no apologies, simply said «it should go away» and «it was just damage to my fatty tissue». No bikinis for me that summer.
While I should have gone running for the hills, I gave them a second chance. I asked the doctor for an alternate prescription as I thought my present dose was no longer effective. I asked the physician 3 times if there were any interactions with this new medication and my present medications, they assured me there were not. After 4 days of taking the new drug I had to leave work because my heart was racing out of my chest, my vision was blurry and I was sweating profusely. When I looked up the medication the first warning was its interaction with my present prescriptions.
During this time they would not charge me correctly for my co-​pays at the time of my visit, then tag the payment on to my next visit, but again miscalculating. Thus every time I showed up I would have a «surprise» charge from my last visit or missed appointment charges when I would have called to cancel the appointment within their policy guidelines.
I thought this was going to be a great doctor, they had a convenient location and it was a one stop shop with an in-​house allergist; but it appears they are doing a lot of things but no one thing well.

I recently switched from a family practice to see Dr. Ruggerio, an internal medicine physician. After experiencing a lack of knowledge regarding some important health conditions, I looked for a doctor that not only accepted my insurance, but didn’t keep me waiting for hours on end and was educated on my specific condition (rheumatoid arthritis).
I am very impressed with both the staff at the Dr’s office, as well as Dr. Ruggerio himself. I didn’t wait for anything more then a few minutes at any point in time, even in the actual waiting room, which is where the majority of patients are kept suffering in my experience. I was called in within ten minutes to a room, and seen almost immediately by Dr. Ruggerio.
Not only did he have a very thorough understanding of my RA, he also did an in-​depth analysis of my medical history to make some recommendations that would help manage RA better. Unlike some other doctors, he really spent time getting to know my medical history and helping me out. I didn’t feel at any point in time like he felt rushed or bored and ready to move on to the next patient. Imagine; a doctor that actually CARES about his patients and not just his pocket.
The staff follow up was excellent as well. The nurse sat with me to look up some specialists in the area (I was still travelling to NY to see my rhematologist a few times a year), and called a few days later to check in. They are extremely fast at getting back to you when you call with concerns or are in need of refills, and also fill prescriptions via Blackberry on the spot. Now that’s service!