Apple Store

Worst customer service. Employee didn’t care if I had a problem… Thanks for standing behind your product Apple. This stores customer service is horrible…

Great friendly service — someone was with us pretty quickly when they spotted us checking out the iPhone cases.
Unfortunately for me, since the iPhone 5 is last year’s model, the focus was on everything to do with iPhone 6 accessories. However the bloke helping us out was super nice and checked to see if the particular accessory I was with was in located in their back storage area, but no luck. He then suggested shopping for it online and I could have it delivered to the Altamonte Apple Store for pickup, which I will probably end up doing!

I’m only giving one star because It made me. I made a 7:50pm Genius Bar appointment and 8:30pm came and nobody was able to help me. Why schedule an appointment time if it’s unrealistic for your staff to commit to it. The irony is every time I go to an Apple Store to BUY something, I get helped almost immediately (Unless it’s a release day or week). Whenever I visit to have something repaired there’s always a ridiculous wait. What annoyed me the most was that they helped a ‘walk in’ appointment before me. I realize this is a highly successful company right now but you’re never too big to fail. Remember blackberry? Sony? Microsoft? Keep up the great work. That was sarcasm…

The customer service was very disappointing and Apple needs to work on it. I went into the Apple Store with the intent of exchanging my and my son’s phone charger; however, to my dismay, I was only able to exchange his. We have cellular service with Verizon and there’s a 1yr warranty from the purchase date of the phone that you can exchange your charger. I went into the Apple Store in the Altamonte Mall. With it being Black Friday; I assumed it would be crowded and it was. When you enter the store there’s someone there to greet you asking what brings you to the Apple Store. I advised the greeter that I needed to exchange chargers. I was advised to go see the person with the «red» I pad which there was a line and I assumed it would be. When it was my turn, I explained my situation to the young man. He told me I would need an appointment and that it would be an hour wait. I was ok with that being it was black Friday but thought I only need to exchange two charger cords. My son and I wondered around the mall for an hour; went back to the store and waited another 10 – 15 min when I received a text message that I would need to head back to the store. Ten minutes later, I received another text message stating it was my turn. I immediately approached the first apple employee I saw and was told to go see the person with the «red» I pad. At this point, I thought to myself this is ridiculous. This time, My son and I were told to go have a seat and someone would be with us shortly; that shortly was another 15 min wait. At this point, I was not in a good mood. Finally, a young man approached us to help; I explained for the 4^th time why I was there. He proceeded to look and look and look and look and look at the phone. He then told me he could only replace one of the chargers. I asked why and he said that one of the cords was beyond normal wear and tear according to the apple warranty. I explained to him his perception of «normal» wear and tear an another person’s perception are two different things. I asked for a manager, the manager brought over a copy of the «apple warranty» I read it and still didn’t agree. And oh, they suggested that I purchase the «apple care warranty.» In a nutshell, only one charger cord was replaced. So for those of you that have apple products; please be sure you have that «apple care warranty» when you purchase any products from the apple store. The customer service was not good. The wait is entirely too long, then to be told you need an appointment and to come back in an hour; just ridiculous. There has to be a better way to serve the people that spend their hard earned money that come in and purchase apple products; by the way which aren’t cheap. Not a happy customer.

I can’t believe I’ve been waiting an hour to buy a $ 19 power cord. This alone makes me question if I want another Apple.

Always have great customer service in this store. I always buy my apple products here.

Great service. Greg and Anthony were wonderful… great customer service skills. Place is crazy busy! If you are a walk-​in come before they open… by 9:30 to get seen early.

This store is ok, I rather go to fashion square mall ! I went to this store in altamonte and it’s not the same being surrounded by all the brazilians and Peruvian people spending so much money haha I just like watching that lol

I wish I could give 0 star to this store. There is a lot of improvements that need to be done.
1) customer service really SUCKS here, even when you have an appointment they make you wait and sometimes even forget that you are there
2) I feel like once you buy a product from this store, they don’t really care; meaning you’re out of luck if you don’t know how to use the equipment (unless you make an appointment with the Genius Bar or whatever it’s called)
3) it’s almost impossible to make an appointment online– they are always full and when you do walk in like they suggest you do, they never have techs available to help.
Overall HORRIBLE experience– also I had to come back to this store because they left some kind of dust under the screen of my phone after fixing it and the guy had the NERVE to ask me how I got the dust under the screen. REALLY MAN? Then he proceeded to ask me how come I didn’t notice this when I picked up the phone at 9:15pm the day before.
I have to say this gives me no desire to do any kind of business with Apple as a whole. Very disappointing!!! and I’m not happy!

Stopped in to buy a computer for my dad. The process was very quick and efficient. Gina helped me get everything picked out and was very knowledgeable and sweet. I will definitely be back to shop at this Apple Store again.

This is the smallest Apple Store in central Florida but for that reason it’s great for setting up a genius appointment. It’s quick and easy to get in and out of compared to the other two malls. I was able to get seen quickly and have my issue resolved quickly. Definitely will come back if I need to see a genius in short notice.

Quick service at the Genius Bar. Dealt with Michael, who explained everything simply and got my IPhone back on track!

Horrible customer service .have been there sine 11 it’s 3 .its not organized it’s chaos they bounce u from table to table and one person doesn’t know what the other is doing. one person doing repairs .its a
prepared to be there all day

Horrible customer service! The guy at the front of the store, Zack, is not only unhelpful but condescending. I will not be back and will seriously re-​think upgrading my iPad.
And based on other reviews I see, you would think the management might have some response to the complaints?

Still a long time Apple fan, but one without tunnel vision.
This store gets 2 stars from me because it does have a few 5-​star employees who raise the average. My general experience of bad, inconsiderate, condescending, unhelpful «service» here stands from my previous review, though, as does my long-​time recommendation to drive to the Apple Store at Millenia or to a Best Buy if you want a better shopping experience.
online is also typically a better shopping experience.
I made the mistake of having an iPhone ordered online delivered here for pickup recently. After dealing with bad customer service and time-​wasting misinformation from this location’s employees for two days, I really wish that I had just gone the UPS delivery route and had them hold it for free at the UPS location in Longwood. That would have been a much, much better experience.

This store was great! It was so speedy. I had an emergency with my MacBook Pro. I walked in without a Genius Bar appointment early in the morning. I explained my situation. I work with my laptop and am at a literal stand-​still if I don’t have it. I had deadlines to meet and so on. The store was able to get me an appointment 30 minutes from then.
Sean was the Genius Bar person that attended to me. He was so great! I explained what I thought was wrong with it and he went right to the point. He said he knew what it probably was. He did a diagnostic to my laptop in about 2 minutes. Then told he’d take it to the back and return in less than 5 minutes. He did come back in less than 5, less than 3 actually. He gave me good news and told me my laptop would be back to functioning that same day.
Sean was so relaxed and knowledgeable. I have had people in the support team that at times just tell me a bunch of gibberish and don’t really get the job done. Sean wasn’t like that. He really showed me what Apple is all about.
It’s good to note that prior to going to the store, I spoke on the phone with a team member named Kevin who is part of Apple Care. His attentiveness to my issue and even ability to calm me down as I was concerned about my laptop was exceptional. Together, Kevin and Sean renewed my confidence in Apple customer service. Thank you guys!!!

Apple lovers unite! haha.
Apple products are great, I mean I have an IPhone, Macbook, and an IPad, so if that doesn’t tell you that I like the company, then I don’t know what will: P
This store, well any apple store in general is always packed and looks crazy inside. But luckily the staff members have been friendly, attentive, and quick to assist me in whatever I need.
Book your appointments online for any issues you have with your product, and then check in with staff once you enter the store. I had brought my laptop in to have it fixed and I was immediately directed to someone from the genius bar to help figure out what was wrong and what exactly needed to be fixed. They explain everything to you and if it needs to be shipped to the actual manufacturer they are pretty quick to have it shipped back and ready for you within 3 – 5 business days.
Definitely my go-​to store and good experience.

Horrible service even do I brought proof about my issue no resolution done. The respond was is a software issue if we replace the device the same issue my persist the I have to wait a update may fix the issue. I am a iPhone customer since iPhone 3G was out. I never in my life experience so much issue with iPhone 3G or 3GS, 4, 4s, and 5. Worse devices in my entire life issue start since update 7.0.4 and 7.1 iPhone 5s and 5c.
Issues
1-​delay to unlock phone with finger sensor or power key.
2-​drain battery quick
3-​visual VM
4-​camara flash
5-​no sound on video recordings.
6-​blue screen on iTunes sync.

Great product. Great iPhone repair experience.
First time in an Apple store to get my iPhone 5 repaired. First of all you MUST make an appointment at the «Genius Bar» to get anything repaired. Once you arrive the store’s wireless system sense that you are there and asks you if you would like to «check in.» Once you check in you are in a virtual line. AT you appointed time an Apple employee looks for you and begins to resolve your problem.
A way cool experience.

I purchased an iPhone a few months ago and have never looked back. I now understand the loyalty associated with people who live the Apple life.
I did not plan to purchase another Apple product so quickly, but found myself in a bit of a pinch when my laptop started acting up. I talked myself into buying an iPad. It was really an easy decision.
The online method is what I chose with the store pick up option. I thought it would be easier, quicker, and safer to just pick it up at the store instead of waiting for mail. An email was sent in approximately an hour of my order, and everything went smoothly for pick up.
The Apple crew was very helpful in getting my iPad set up, and with answering all of the questions I had.
Tremendous service for tremendous products.