Sunscape West Apartments

We’ve lived here more then 4 yrs. Close to children school, shopping, and dining. Great neighbors, beautiful landscaping, and great management. Amber makes our weekly activities fun and exciting. Excellent job Ms. Amber.

Iv’e lived here a few months so far and I’m very happy with my apartment. The people who work in the office and the maintenance guys are very friendly and efficient. They are always making sure everything is working and we are doing ok. The place is kept clean and we feel safe. I would recommend living here to friends.

I loved living here. The staff is super friendly, you’re nearby everything including grocery stores, shops, parks and even the post office. The groundskeepers are so so helpful and build a relationship with the residents which is always heartwarming.
They offer 1 and 2 bedroom apartments that are equipped with a microwave and fridge. Some 2 bedrooms even have a washer and dryer as well. Garages are available for those that have 2bd/​2bth, I believe. The complex also includes a pool, spa, 24 hour gym, playground, tennis court, basketball court, business center and a club house for events that they do during the month and is available to rent out. It is a pet friendly community and they even provide little baggies for your walks around the complex.
Things they can improve on:
* switching to double paned windows
* getting a night time manager that actually answers his phone
Things to note:
* off a busy street
* ambulances pass by all day/​night
As for the negative review, I can vouch for her and what happened. I brought this to the attention of the person whom made this mistake and she is no longer there.
Overall, the customer service you receive is fantastic and I only wish that they would branch off to other areas.
Edit: The price of the current rent is not worth it considering that the complex needs a lot of remodeling/​updating.

If I could, I would give a negative rating but unfortunately I can’t.
I went there with my mother to check out what they had to offer. There was only one lady working there at the time and she was on the phone. Slim Latina with messy hair. We decide to scope out the office and look outside at the pool area which is a really nice setup. Over 5 minutes have passed and she’s still on the phone. She’s incredibly loud and we can hear everything she’s saying. She’s on the phone with some grandpa that wants to move his granddaughter in but she only has a $ 800 budget. She insists on his granddaughter stretching her finances to move in because it’s such a nice area blah blah blah. Then they start talking about where they grew up, which apparently was Montclair. All while my mom and I are right in front of her. It was definitely over 10 minutes at this point. No acknowledgement, no «I’ll be right with you,» nothing. My budget was well over $ 800 a month and I was looking for an immediate move in and because of her pathetic customer service skills, she lost a big sale. I hope her manager sees this rating. If she was in fact management, then I feel sorry for the tenants at that place.

My husband and I moved into our apartment here at Sunscape in March of 2013. It is a small but lovely complex. We feel as though we have a little apartment family with those who work there. Saba worked with us for our lease and she has been such a pleasure to speak with on several occasions and she never forgets to ask how things are going and if they could change anything to help make our experience better. The service we have received has been excellent. We were very pleased to make this our first home!