hi note

We chose to work with Hi Note because they were a small business and we felt we would get the attention and care we wanted from a custom invitation designer. It’s clear, however, that they are a very young business and cannot balance the demands that come along with managing multiple clients. When we started the process, we clearly stated what we’d like to hire them for: invitations, then menu cards and different reception pieces. During the discussions on how our invitations would be designed, they became extremely defensive, getting noticeably upset with us for not liking their work and telling us we had little review time left so we needed to pick something quickly. Eager to get the invitations processed and move on to the next step, my fiancé and I did everything in our power to respond quickly and efficiently. To complicate matters, we only met with them one time face to face before we moved out of town, and were working on everything via phone and e-​mail. We had to almost beg to speak to them over the phone just to explain what we wanted. At the end of the process, after making several mistakes with shipping our materials, they told us they had «too many clients, too much work, and would be unable to complete our projects.» That was about three weeks before the wedding, so my fiancé and I, in addition to wrapping up the plans for our out-​of-​town wedding, had to scramble to DIY the rest of our reception printed materials. Perhaps Hi Note is more responsive and reliable when working with in-​town clients, but if they have the ability to cut off a client before the work is done, then I wouldn’t put it past them to drop any project that didn’t excite them or fire any couple who doesn’t completely buy in to their design aesthetic. I would strongly encourage anyone to look elsewhere, and to find a business that has a solid reputation spanning many years and strong, positive reviews. It’s certainly worth the peace of mind to hire a competent and caring design firm, and Hi Note has a long way to go to become one.