CVS/Pharmacy

This is the WORST PHARMACY. It doesn’t even deserve one star, but I had no choice.
Long waits, with NOBODY else there. One of the pharmacists is an absolute ass. I’ve given them my updated insurance card at least three times and went through each family member to be sure they were all updated. They still can’t seem to get it right… just now they called to tell me they didn’t have my updated insurance information for my daughter’s prescription. I was irritated before, but then Judy gave me an attitude and now I’m enraged. So now they won’t fill it before I bring in my card AGAIN. and now I’ll have to wait 4.5 hours AGAIN to get a simple prescription.
If you have a choice, go elsewhere. Customer service and brainpower are completely absent from this location.

The Pharmacy is HORRIBLE! I don’t know what it is but all CVS pharmacy’s are terrible. I was just put on the phone for 32 minutes just to see if my prescription was ready. Meanwhile a pharmacist answered the phone twice to ask me what I was holding for and the moment I spoke, she would put me on hold. Alpine pharmacy is never busy. Their customer service should be on point since Alpine is such a small town. Its ridiculous!

We come here all the time. The lady always says hello and there pretty nice and lets me know about make up sales going on. Last time I went they were basically out of all the baby formula and did not have what I needed. Whenever get a prescription though it’s always ready!

Horrible service at the Pharmacy. The pharmacist has no customer service skills. They have made multiple mistakes on our prescriptions.

I have been coming here for my pharmacy needs for at least four years now. Almost everytime I come to have a prescription filled I have to wait for long periods of time. If there is a vehicle in front of me in the drive through, I will just leave and come back some other time because those are a minimum of 15 minutes in line per car. The last time I was there to pick up my medication (that I dropped off the day before) it wasn’t ready and would be another ten minutes to wait. I have been here as long as I have because it is conveniently on my way home from work. The staff is not very friendly and they give you the feeling that you are bothering them when you come up to the counter. It may be time to find a new pharmacy for my medication.

Lisa at the Pharmacy is a rude bully. Don’t go there!
There was an issue with the way the prescription was written for my Dad. Insurance wouldn’t cover the brand. I asked if we could do a partial fill so that I could sort it out the next day. Lisa was really rotten and said «I won’t break the law for you!». I wouldn’t dream of breaking the law and I know the laws well after years of working in Pharma. She kept snapping at me and shouting. I told her that I had a newborn at home and that I just needed enough for my Dad until the following day, that I would pay cash. I told her that I would wait and asked how long it would be because I had a newborn at home.
I went over to the baby section to wait. She came up to me and began verbally abusing me again. She shouted at me and said that I had been rude and that I was «taking this too seriously». I take rude bullying behavior and being accused of breaking the law seriously. I told her to leave me alone and complained to the manager.
After about 45 minutes I went back to the Pharmacy counter. The other staff member told me that Lisa had put the prescription to be filled after 9pm. She knew I was waiting and that I had a newborn at home. She purposely did that so I would have to wait for hours. She’s a nasty piece of work.
Jeff called me the following week and made excuses for her. I complained to their Head Office.

The pharmacy service has declined here over the last 3 months. Used to feel like family and now they don’t make eye contact… disappointed

This is for ALPINE CA, TAVERN ROAD CVS PHARMACY only, NOT the store/​retail side.
This is about poor customer service, lack of staffing, and absent record keeping. This all started when I was curious about why my med was filled for 30 days vs. 90 days. Not new to this Pharmacy…
I have had my RX’s filled here for the last + five years.
Last night picked up a medication, been on for the last 10 years. When I got home I found it was only re-​filled for 30 days. Called in to CVS Pharmacy — they told me it was my Insurance. I Called insurance — they told me it had not been filled /​or billed to the insurance company in over 180 days… last July 2014 in the last time CVS billed my insurance. But here is the strange thing… I have been taking this med everyday for last ten years… so who did CVS Bill? I did pay the co-​pay when I picked this up in October, 2014. I called back to CVS, spoke to Jeff, he said they last time they had a record of filling my med was JULY 2014. I asked him how can this be… I have been taking this everyday… no interruption in dosage? JEFF then spoke to someone in the background and said «THIS CUSTOMER IS BALLING ME OUT OVER A MED » … I told him no I was not ‘BALLING HIM OUT”…I just wanted to know who got billed? He told me «don’t worry about it, you got the med for free.»
(1) Is this pharmacy so poorly staffed they can not care about questions? That would be a corporate issue — CVS CAREMARK.
OR
(2) IS THIS STAFF SO RUDE THEY DON’T CARE IF YOU HEAR THEM… AND SPEAK OUT LOUD TO SOMEONE IN BACKGROUND — ABOUT «BEENING BALLED OUT BY CUSTOMER ON THE PHONE».?
The really good thing to come out of this for me (THANK YOU JEFF) …I now have mail order RX re-​fills. Something I should have done years ago. My advice this CVS PHARMACY sucks — move to another Pharmacy in town there are at least two other large Pharmacy’s in this little town of Alpine.

I have never giving this low evaluation to any company or organization. Took my wife’s prescription form around 1:00 pm. Stood in line waiting for clerk for about 15minutes. Clerk took my prescription order and to make sure they had in stock. She told me it will take two hours. Return after three and half hours later and prescription was not filled, had to wait 15 minutes more and Pharmacist asked me if okay to use two different manufactures. I was flabbergasted asking me it is okay, I replied how I would know, I’m not a MD or Pharmacist. Thank you for quick service. If CVS is not mandated by my insurance company to use I would not return to this place. I’m stuck for one year.

Yikes this place has the worst pharmacist ever! His name is Jeff and he is downright rude. I could not believe my ears when he started chastising a customer and yelling at him, shouted out his prescription for everyone to hear which is a blatant HIPPA violation. To top it off he even called the customer a «drug addict». This pharmacist is way out of line and I shall take my business elsewhere.

The pharmacy at this CVS has saved my, my pet’s, and my mom’s life (literally) on more than one occasion.
Plus, they always make sure I am getting the best deal on any meds not covered by my insurance.
Items in the store are nice, but as mentioned in a previous review do tend to be a bit on the pricey side.
Honestly though, I don’t think I’ll ever fill a prescription anywhere else! Especially not the other pharmacy in town that starts with an «R» and ends with me not getting my medication on time!

I go here every weekend and they are slightly over priced in most products but I guess it makes up for it with their weekly coupons but be warned the coupons don’t last very long. The service here is usually slow and always understaffed but they do try.

This pharmacy is the worst one ever, EVER… They are always behind. They promise you the medication at a certain time. then you go back and say, «nope, we are behind! HIRE MORE PEOPLE !!!, anybody home, or someone listening… They are often out of medications. This is not a sporadic instance. This happens on a regular basis. What’s wrong with you CVS?, just because we live here in the boonies you think you can treat us like poop… Though I live in Descanso I will drive farther to have my prescriptions filled by somebody else. THANKS FOR NOTHING… Beside being arrogant, you guys are incompetent. Today I waited almost 3 hours for my medicine. I got home only to realize they gave me something different. My dog can do a better job than you. I feel a little better after this ranting. Need to go and chill.

This store is usually pretty slow but sometimes you still wait on a cashier to realize you are standing at the register to be assisted.:/ other than that they have two cashiers that have the most sour attitudes ever! If you hate your job that much then get a new one! I don’t want your nasty attitude dampening my happy day! Ugg! Maybe one day they will learn how to smile! Way to create a happy shopping experience:////

I used to go to another pharmacy and had to come here when they stopped accepting my insurance. It’s quite a pain to get prescriptions filled. Also they’ve made more than one quantity error in filling my written prescriptions (maybe they can’t read my doctor’s chicken scratch? I don’t know.)
The biggest problem here is that this CVS is seriously understaffed — you can tell they are working as hard as they can, but the turnaround time on prescriptions is SLOW and you often have to wait in line to pick-​up prescriptions because there’s only one person working the counter.

Usually only one cashier because there aren’t many customers. How I come across sold out products is beyond me haha. The place is always clean, though.
Get an ExtraCare card! I wouldn’t shop at any CVS without one. I always look forward to getting «extra bucks» and coupons.
If you’re into beauty products, sign up for the ExtraCare Beauty Club:
$ 5 ExtraBucks Rewards for every $ 50 spent on qualifying beauty purchases
$ 3 ExtraBucks rewards on your birthday

I come here from time to time for random items. The store is neat and I usually find what I went there to purchase (and usually other things as well… lol). It can be a little pricey at times but you do get a lot of coupons. The downside of the coupons are that they usually expire fairly quickly. Um, other than that… not a whole lot to say about this place. Oh yeah, some of the cashiers are sooooo slow! I mean, they’re nice and all but when I’m pressed for time it feels like an eternity.