Toy Mania

I purchased SmartMax Mega Ball Run for my 5 year old son. It is not possible to build with this toy as is collapses under its own weight (similar customer experience see online feedback). I tried to exchange it for another toy at Toy Mania but was informed by the Manager Megan no exchanges or refunds.
Megan’s customer service was as poor as it gets which is surprising as Toy Mania portrays itself as an upscale toy store. She was extremely rude, good at alienating the customer, not helpful, and continued to explain why she was right and the customer was wrong.
I called the Corporate Office and left a message to speak with the Owner of the store Allison who never returned my call (not surprising).
If high prices, poor customer service, and no return policy sounds good to you… This place is for you but you better hurry as THEY WILL NOT BE IN BUSINESS FOR LONG!
In conclusion; I should have purchased from
which has better pricing, great return policy, and no employees who like to belittle their customers. Buyer BEWARE AVOID THIS STORE!