Tires Plus

My family frequents the location in Roswell off Holcomb Bridge Road, and this was within walking distance of my office, so I figured I’d give them a shot when it was time for an oil change.
Lo and behold, that time had finally come this afternoon. They were able to squeeze me in without an appointment, shared customer information across locations (which made the paperwork a snap), and quoted me a 40 minute wait time. I went back to the office to kill time in the meanwhile. They finished on schedule and called my cell phone back for me to come pick my car back up.
Coming back, I noticed they had applied some discounts I had qualified for without me even asking, which probably made this the cheapest oil change I’ve ever paid for. Never did I feel they directly attempt to up-​sell or otherwise pressure me into additional charges.
My only real complaint was that the oil change reminder sticker they issued recommended another oil change in 3000 miles, even though the website both provides the manufacturer-​recommended milestones (5000 miles, in my case) and encourages users to stick to them. Granted, this is a wide-​spread industry practice, so I can’t quite hold it too much against them.
That said, I am pleased to see my overall experiences with their Holcomb Bridge location carries over to here as well. Given the close proximity to where I work, they have won my business for the foreseeable future.

I’m sitting here now. Bought 2 tires from here almost a year ago and got road hazard protection. (Btw they drove me to work and picked me up)
Have a huge nail in the wall of my tire. They are replacing it now. All I pay for is the balancing etc. Total $ 30. Asked how my other tires were and was told they are fine. I was trying to spend money and they recommended I wait. Two great experiences at this place. Customer service is awesome.

Wish I could give them 0 as I didn’t even get anything done. I came in on a whim. All I needed was to get a spare tire put up underneath my car. Two guys upfront refused to help by stating I needed a «special part» that should have came with my car in order to put it up. Did I mention they didn’t even look at my car? I have a basic jeep 05 that I’m sure didn’t need any crazy special part. Just drove down the street to discount tire. They were more than happy to help and said they had all the tools in house in order to store my spare. No trip to the dealership needed as requested by the guys from tires plus.

One of the bad place to take your car prices are really high bad customer service I asked for break inception and tire s price they changed my tires changer for new tires

This place is local to my work so I dropped by to get a slow leak in a tire fixed. It was about 8 when i arrived. I was told 30 – 45 minutes to fix the tire, which is about what I thought they would say. Well, they kept true to their word… right at about 45 minutes.
Pretty clean for a tire store and they have free coffee. Typical waiting room with car magazines and a small TV to keep you occupied.
Staff was nice and did not try to up-​sale me on crap or maintenance plans. Little on the high side for what I wanted to pay to fix the leak but all is well with the tire.

I took my car here to have the brake pads and rotors replaced. I found a coupon online for $ 50 off per axle, so it meant $ 100 off the total order, which came to about $ 750. Let me just say that I love my car and take very good care of it. I make sure it is running very well and that it receives a lot of TLC. When I heard the brakes starting to squeal, I took it right in to get replacement pads and rotors. Unfortunately, after taking my car to TP, I immediately began to notice that something was not right. The steering wheel would wobble and shake violently as soon as I would get up to speeds of 50 mph, and then do the same upon braking. I took it back to TP and the staff was very nice and once they heard about my issues, they were very apologetic, saying that they must have accidentally placed «warped rotors’ on my car. They took the car back into the garage and re-​surfaced the rotors so they would be more flat and true. I got the car back, and it is somewhat better, but still not driving like it used to, which was smooth and without any vibrations upon braking. I feel like I just paid $ 650 to have my car perform worse than before I brought it into Tires Plus. I intend to take it to the dealership soon so they can tell me what’s wrong and how to fix it. Frankly, I wish I had just started there in the first place, coupon or not.