The UPS Store

I went into the store, and was insolently advised in a condescending tone by, who I came to find out was the Franchise owner, a Mr. Walters, that I could not get onto the public computer, because he was using it. Furthermore, he did not want me to see his personal information on the desk top, so I offered to log him out to solve the problem, but he rudely told me no.
I asked to speak to the manager, so he pointed me towards his brother Ayon D. Walters, and then advised me that he was the store owner. After a mild dispute with the two horrible representation of a fortune 500 company, they advised me to get out of their store or they would call the police. I advised the two towering figures to do so for my protection, because Ayon D. Walters would not get out of my face, even after I asked him multiple times.
They treated me horribly, and I felt threatened by the two large men shouting in my face from less than a few inches away. At one point one of them had the audacity to ask me who I thought I was, where I replied «A Customer». I called the UPS customer service, and was handed over to another department, because the Customer Service Rep told me they don’t handle franchised complaints. I was told to call a number that was given to me by the rep, and they would take care of my complaint.
I called the number, and «surprisingly» only got a voice mail. I left a detailed message describing what transpired at one of their stores, and never received a call back. It has been over a week now. I will call them again. At the end of everything I just wanted to send a school book off, because I am a full time student and employee. I had an off day, and thought I would be able to just run into a supposed reputable establishment and quickly take care of my business. Instead, I felt threatened, and also treated like crap over an employee using a public computer. UPS Store located on 1227 Rockbridge Road suite 208 Stone Mountain, Georgia 30 087 you should be ashamed of calling yourselves anything besides «Horrible Boss’s».
In conclusion, I will never step foot into that sorry excuse for an establishment and I demand some form of apology from both of those UPS Employees!

Excellent customer service! I was running late and needed an important document notarized and shipped out. Nick kept the store open 10 minutes after closing and greeted me with a smile and awesome attitude. He was a life saver. Thanks!

Need a Notary??? I did. stopped by and was helped in short order for a very reasonable fee !

Nick really helped me out. I had to get a document notarized and sent out that day. He remained open 10 minutes after store hours so I could make it there and greeted me with a smile. Very helpful and friendly. Excellent customer service!

I don’t usually write reviews, but Nick (store manager) did such an amazing job helping me with my last couple of print jobs, I had to give a shout out. This store is a great example of how personal service makes a difference. Don’t think of them just for shipping either. I saved a bundle printing invitations. Even better is how Nick handled my job with creativity and went above and beyond the call of duty.