Performance Auto Collision, Inc.

First, let me explain that to me, a car is not just a car. I wash my car weekly and I know every inch of it. I can’t imagine a more demanding customer than I am. I must also say that body work and paint is an art, not a science, anything can go wrong, so don’t look for a shop that is perfect, look for a shop that can manage issues when they come up. If you do not have time to read the rest of this review, know this, I have never dealt with a better shop of, professionals. From customer service, to body work, dealing with insurance companies and of course paint, these guys are flawless.
My nightmare started one night when my car got in a fender bender on the way from work. It was minimum damage but the wheel wouldn’t turn so the cops made me tow it to some god forsaken tow yard that proceeded to push me to us a specific shop. I was in a fog, so as soon as I realized that I wanted Performance Collision on the job, my car was already being load up to send to another shop! It was 7 pm and I called performance and their answering service gave me Adam’s cell number so I called him. Who does that? Who answers the phone at 8 pm from their home? Adam did and I am very thankful he did. The next morning he had a flatbed truck go and pickup my car. It wasn’t downhill from there, as we couldn’t find bumpers because the manufacturer had none and didn’t expect to have any for weeks. Adam reach out to people he knew and we found a bumper in the NE. During the process he would send me pictures of the metal work and painting being done. My car is done now and it looks amazing. I got it home and took a flashlight to it, looking for overspray, looking for poor or rushed work, but I could find none. I don’t think anyone could tell it was in an accident.
If you have a car you car about, use these guys. Performance doesn’t cut corners. They do it right. There is a difference between shops so don’t kid yourself. Use the best! Thank you Adam and thanks to your team.

We had a major repair taken care of here a few months ago, and at first the service was friendly, everything seemed great (albeit a bit expensive), and guy who took care of us was really cooperative. But, we shortly thereafter had an issue with a leak that we asked for them to take a look at, and were told «No, take it to a dealer»; who clearly would be charging us additional money. I asked again if they would at least look at it, and was again told no, that it basically was my problem now. I asked if I could speak to the person who initially helped us with booking and overseeing the repair, and was told he no longer worked there. Definitely did not get the «customer first» treatment, or receive the benefit of the doubt, after giving them several thousand dollars– will not do business here again.

Scott and Performance Auto did an amazing job. My 4 series bimmer looks better than it did before the accident– showroom quality!

To express in words the amount of overwhelming satisfaction I have for this company would take up entirely too much space. I like to base my reviews on facts, not opinions (but my opinion of this company is very high). From the moment I walked in, this company treated me with the upmost respect. Everyone was friendly and professional. Every time I called someone was (always) there to answer the phone and had answers to my questions within minutes. I was never on the phone more than five minutes, which is very nice since my days are usually busy. I never had to wonder about the progress of my car because they called me with regular updates. When I was unavailable to answer my phone they left detailed messages so I didn’t need to call them back. Now, about my car, I am completely amazed at the work they did. I was a little worried when I dropped off my car because my car is a 1 of 2500 and black (a color that shows every imperfection). I can not see anything that even hints there was a problem (and I looked very hard… Yes, I’m one of those people). The work they did was amazing and to top it off, my car was cleaned inside and out before I came to pick it up! Sadly, this is not the first body shop I have had to work with but this is by far the best one. I will never (ever) take any of my cars anywhere else. Performance, you have a customer for life!
PS. I read in another review the writer instructed women to bring their husband or partner because women were treated unfairly. I am a woman and I feel 100% confident sending any of my female friends to Performance because I know they will be treated with respect.
PPS. Todd was great to work with.

In the END, the paint job was good; however, it was a nightmare getting there. So, don’t bother thanking me for liking the paint. That was after initially having problems. These folks are not detail oriented (in particular Ian) or focused on client satisfaction (in particular the Mgr, Adam). To go into all of the issues would take too much time, space, and energy. However, I am now awaiting a callback from the owner. If he does not reach out to me, I will contact the BBB, as I believe the insurance company was charged for something that wasn’t done. Probably another oversight to add to the list. But, they should own it and let’s move on. You have been warned… OAN Ladies, take your husband or partners. There is NO diversity represented in the employee personnel. I mean none. There were many condescending conversations, one which ended with Ian telling me «I’ve got work to do.» That is how you address a complaint? Yes, it’s about the 4^th complaint… but when they are all valid, who should be agitated??? These folks may be concerned with SOME clients but I am proof they aren’t concerned with all.

These guys are the jam! It’s the only place in history I’ve felt they care about your car as if it was their own. My business will never go anywhere else.

STRAIGHT FORWARD!
A while ago, as we prepared to transfer the family car to our daughter, we decided that it needed a little TLC. It had a dent and a few scratches and we thought that it was worth repairing. We estimated that the repairs would cost close to $ 800. Well, we were absolutely shocked when they not only quoted us a price of $ 300 but actually charged us this amount.
There were no attempts at up-​selling, no bait and switch just a very straight forward process. I found the staff to be polite, professional, and efficient. The car was returned in a very timely manner and they had done a great job. You could not tell that there had been any prior damage. It was a great experience from beginning to end.

If you want the best you have to be willing to pay a little more for it. I’ve used Performance twice now for bumper cover replacements and both have been absolutely flawless! The staff is incredibly helpful and professional. Sam took great care of me when the insurance estimate came in too low to fix it properly. He asked me to let him handle it and when all was said and done he was able to get the full amount out of them required to replace the bumper cover rather than patch and paint it. Can’t recommend Performance Auto Collision enough!

This is a first class collision shop. I was rear-​ended by an 18 wheeler and the back of my car was in rough shape. I called Jackson Acura and they recommended Performance Auto Collision. So I did some research and found that they were Acura Certified.
I worked with Scott Prichard and he was great. The work on my car was going to take a little while to complete and Scott would regularly send me email updates on my car. If I had any questions and called Scott, he was quick with a response.
My car looks good as new! The paint work completed on my car was impeccable and you cannot tell that any work was done on the car. They also detailed the inside of my car (which I didn’t expect) and you can tell that it was done by professionals.
This is a first class body shop and I highly recommend it.

Adam (GM) and Scott (Service Advisor) both called to help. They followed up with me and addressed the problem promptly. These guys are good. Still not sure about the mechanics in the back.

Getting a few scratches buffed out and a wash.
Just got done driving throughout FL visiting family and friends; 2500 miles. Everyone was very excited about my new car. Not one person noticed that I had messed up the right rocker panel which Performance Auto replaced. That’s the highest complement one can pay. I love my 2015 Boxster GTS and Performance Auto keeps it looking good!
Shel

One of the best experiences that I have ever had getting my car repaired. These guys don’t take advantage of you like the insurance company try to buy sending you to a cheap repair shop. They repaired my car to factory new within a few weeks. Everything they they do goes above and beyond what most other repair shops do. I will never go anywhere else. They handle almost everything and it is a seamless experience. Trust me and go to these guys if you want it done right.

Chris Allen is the man! The work completed on my Audi was excellent and I was impressed with the time frame of getting my car back in top notch condition. I highly recommend Performance auto collision. Excellent work & superior customer service!

When my son had an accident in my new Audi I wanted only the best technicians and collision repair professionals working on my car. Chris and the team at Performance were awesome to work with, kept me informed as to the progress of my repairs and even delivered my car to me once the repairs were complete. I would recommend them to anyone looking for professionals who know how to get these difficult tasks completed right.

Great place, highly recommended. Just got my car back from them and they did an excellent job. I didnt have to make any calls to check in because Chris kept me updated throughout the process. Quick turn around and they finished my car earlier than expected. Call and ask for Chris Allen… Great, honest guy.

Some insurance companies will try to «steer» you to a particular body shop. Most of the time this is because it saves them money. Often these shops use after market parts or reconditioned parts. If you are in an accident, in all cases you should tell the insurer that you want to use Performace Auto Collision. These guys are the most professional, most meticulous collision repair company in Atlanta. We’ve, unfortunately, been in two accidents in recent years. They did a perfect job on my wife’s Infiniti last year. When my son’s Toyota 4 Runner was rear-​ended last month, I insisted the car be taken to Performance. Justin coordinated the claim and handled everything. He answered all of my questions and insisted that the insurance company spec only OEM parts. The job execeeded even my high expectations. Though the car was several years old, the paint matched perfectly. They even touched up parts of the car that weren’t hit, just to make sure the car came back better than before for my son. You just can’t beat that. Performance has a reputation for handling Porsches and other high-​end cars, but they give the red carpet treatment to you regardless of what make your vehicle is. If you find yourself in need of collision repair work, save yourself a lot of heartache and go with Performance. These guys are top notch all the way around.

Fabulous group of professionals! We had a problem with our 10 year old van’s sliding door. Rather than replace the entire door, an expense we didn’t want on an older vehicle, they were able to provide a simple fix. Their work was outstanding and the fee was reasonable, very much below our budget! We will definitely use them again in the future.

My poor car got smashed up and I brought it to the shop on a recommendation. Scott helped me through to the end and welcomed my persistent worried check in calls! They helped me out when I needed it most. They had to take apart parts of the car that were welded on and put it back together and you can not even tell the difference. The work is seamless! Scott, you rock!

I was recommended Performance Auto Collision by my father-​in-​law. Regardless, as a woman walking into a body shop I was nervous I would be taken advantage of. I was pleasantly surprised by the straight forward, friendly talk I received from Chris Allen. He got me in and out of there quickly with no appointment and an amazing deal!

I would give them more than 5 stars if I could!
My «baby» who has been with me for years without any accidents was damaged when a oncoming driver made a left turn right in front of me. My «baby» was damaged pretty bad on the passenger left front.
Well, off to my search for repair. Suggestions from respectable sources all suggested Performance Auto Collision Center, Inc. They were close so I took it to them. Setting up an appointment was simply and painless. Took my car there in the after hours that evening and was surprised but relieved also, that the security system was so responsive. I actually set it off when looking for a dropbox for my car keys. LOL
My car was taken in, evaluated and Performance did all the negotiations and fighting the insurance company on my behalf. All I had to do was say, «okay, go ahead and fix my car». From that moment on I had periodic calls with updates and status on my repair which was very comforting for me.
When I received the call to come inspect and picky «baby» up, I was so unexpectedly greeted with this near new looking vehicle. Not a scratch to be found! Every working part worked! Ain’t that a surprise? I was so happy with everything related Performance Auto. I never had to return for any adjustments or touch ups and me and my «baby» are one again.
Thanks to the team at Performance Auto Collision Center for restoring happiness to my life!
Jesse