Merlin 200,000 Miles Shop

Worst customer service ever. This place has no compassion for it’s customers. I came in right at 6pm and I had a flat tire and a baby with me. The manager stated they were closing and he already had to pay his employees one hour overtime. He suggested that I try the tire shop next food then reminded me that everything «around here» closes at 6pm. I started attempting to change my tire myself as they watched me and offered no help. A customer who was in the shop came out and helped me and I am thankful for that. I would never recommend this place because obviously all they care about is $$$ and have no compassion what so ever for customers.

Place was packed this Saturday.
They still had no problem with me bringing my car in after noon (they close at 3) for an oil change.
While I was picking up my car (2:30ish), a guy came in wanting an oil change. They still squeezed him in too.
Always had good experiences here.

I had gone Todd at this location for a good while for things my husband or a friend cant fix (like welding on a new cat… and a quicky Oil change here and there. From what I have found (and it helps to have a good friend who is the manager of a parts store) it is ALOT more cost effective to bring the parts to them, then to have them do it all. I have saved hundreds of dollars this way, But I always think its odd that when I would go in there for an oil change they would always come back to me with a list of things that was wrong with my car (my honda) and the total was ALWAYS between 300 – 700 dollars… Now granted my accord is a 98, and she has been taken pretty decent care of, I found it hard to believe that my car was always in need of that much work. until the day one of the mechanics was bringing around my car and offered to buy my car from me since it «had so many problems» and it really wasnt worth all that money to put into it… EXCUSE ME? Im glad you take me for a moron, but A) its a HONDA, B) if its not worth the money to fix it then why do you want it, and C) its a HONDA. I went back in and told Todd about it, and it was the last visit I made to them. Again, Todd is a nice friendly guy… but i dont trust them with my Baby anymore