Marco’s Pizza

Just picked up a call ahead order and when we got home realized that the order wasn’t what it was supposed to be. When I called and asked them to deliver a replacement, they said they couldn’t do it because it was put in as a pick up order. The guy even said, «Oh yeah — that was totally my fault.» So, I asked if he could credit my card back — his answer was «Yeah — I COULD do that, but it would take me like an HOUR!» Needless to say, I got upset (long day — this was our daughter’s weekday birthday dinner choice — ugh — very frustrated.) Then he offered me some dessert pizza and I told him that I didn’t want that. So, he said, «Okay — I’ll credit you for a future pizza.» So, at that point I was like, fine, whatever, I’ll just deal with it.
****Fast forward about 15 minutes and there’s a knock on our door. It’s a delivery guy (super sweet kid, very apologetic) and said, «My boss apologizes for any issues and wanted me to bring this out to you.» I asked, «The guy on the phone — was THAT your boss (he was kind of rude, but so was I, so I get it)?», and he said, «Yes ma’am, and he apologizes again.»
WELL — that was a very pleasant and unexpected surprise. Proves they DO care about their customers even when they’re freaking out! :) Will definitely go there again thanks to this awesome gesture

This is the best delivery in the area. Nothing else holds a candle to it. The crust is good; the sauce is good; the cheese is good. You have to get at least those three things right, and Marco’s does a good job. The toppings seem fresh and of pretty good quality as well. I’ve had a few delivery times run a little long, but the pizza is hot when it gets here. I think that’s because they are good and they get busy sometimes. I think it’s a totally different problem if the pizza arrives cold and that has never happened to us.
We always order online. I made a mistake once and selected pick up instead of delivery. I called and they corrected the order and didn’t charge the additional delivery fee because the website had changed recently which probably caused me to make my mistake. That’s what you call good customer service. It’s because of that, and the good quality pizza, that we continue to order from Marco’s and no one else when it comes to pizza.

Affordable, good quality pizza. The sauce was good which is the key to a good pizza in my humble opinion. I took the advice of the other reviewers and didn’t ask for delivery. Pizza was better than average and ready when they said it would be. I’ll be going back for more and considering they aren’t too far from my house, are perfectly located.

Two sides to this store. The pizza they make is pretty good. Crust is great and generous with the toppings.
However, that is where the good ends. If you try and get an order for delivery, you might want to start several hours before you want it. The confirmation email will say something like 35 minutes. If you go online and follow your order, at some point it will change to be over an hour out. The last two took 2.5 and 2 hour respectively, with no offer of compensation or an apology even. Like others have said, way too many places around Alpharetta/​Milton to order from here again…

Marco’s, you really need to work with your Highway 9 Alpharetta GA store — Always have issues with Online Orders /​Deliveries. Not sure if I will be ordering again — 36 min delivery time according to the web site — Over an hour later still waiting — I live 0.7 miles from this location — I could have walked over there and picked it up!

Really good staff. Jesse was the one who helped us and he made sure we had everything we needed. Best customer service in a while. The food was great :)

Awesome pizza!
–staff is friendly and helpful
–cleanliness is usually pretty good
–The pizza is very good if you like a Chicago style
–their salads are great and very big
–definitely use coupons it’s not the cheapest place
–food comes pretty quickly
–their ultimate pizza is our favorite thing
–we also like that you can get toppings only crust added bonus!

Placed my order over the internet and they had it ready to go when I requested, so I thought that worked out nice. I ordered a BBQ chicken pizza and they put so much BBQ sauce on the top that I had to scrape most of it off. The BBQ sauce was so heavy that the pizza became soggy and fell apart when you picked it up. All you could taste was the BBQ sauce, not that great! The second pizza that I ordered was a pepperoni – it was average.

Best franchise pizza I’ve had here in Georgia even better then punk a** Papa John. I like how you can add different topping to the crust like garlic butter etc. This is my go to when it comes to quick take out pizza.

Got coupons in the mail. got everyone to finally decide what everyone wanted. Went to order and we are apparently out of the ordering range for delivery (less that three miles from the store location). Lame waste of time!

after a repeated coupon barrage, we finally caved and decided to try marco’s. let’s just say the pizza delivery market is oversaturated, and this newcomer to the neighborhood didn’t bring anything to talk about.
the pizza was average for delivery, but i’d choose any of the other pizza delivery spots around before going back to marco’s. in fairness, i haven’t tried jet pizza yet. :-o

LOL @ some of the other reviews. But a coworker and I ordered today from Marcos. We had a coupon for a large priced at $ 9.99 with 2 toppings. I thought to myself well PizzaHut is the same thing but with multiple toppings. We decided to go ahead and give this place a green light and try it. Like 1 hour and a half later we finally got our pizza delivered. It tasted alright. Reminded me of Chuckee Cheese Pizza. My coworker said if hungry, we may order again because by the time it gets here we will be REALLY HUNGRY.

If you are looking for a new pizza place that has amazing pizza this is it. I just tried it and loved it. Better than papa johns and dominoes. Make sure you get all 3 crust toppers. 4 stats only because i my order took a little longer than estimated.

I am surprised by many of the negative reviews. Both times I ordered online, I literally had the pizza delivered in less than 30 mins. The drivers have been friendly and easy going both times. The ingredients are fresh and I like it better than other chain pizza places. Will definitely order from them again.

Pizza review.
I rate this pizza a step above papa’s or dominoes. The toppings are decent and the meatball toppings were real chopped up meatballs that had a nice Italian taste to them. Coupons online or in the mail make this place the best deal in town.
They have a small dine in seating area. No delivery problems.

Do not order or go this branch of Marcos Pizza. After waiting for over 2 hours for a pizza we cancelled the order. Still don’t have out credit after 3 days. Owner totally unresponsive, won’t call us back. Driver arrived at our house after 3 hours even though we had cancelled.

This Place is nasty. The pizza is bad not original and it taste like rubber. It took 2 hours for my pizza to get their and when it did it i gave the driver a 20 cuz my bill was 13 dollars and he went back to the car cuz I thought he was getting change and he drove off these people are thieves I will not be going back here!

Ordered online at 6:15pm on a Sunday night. Got a call shortly after that it might be another 20 minutes on top of that. No problem, they were new in the area and was excited to try them out. After an hour and a half and no pies, called and was told that they were on the car to go out, explaining that they had issues causing a shortage in drivers. After another hour passes, I call again and am told again that they were on the next car. After another half hour (this makes it 2 ½ hours), I called and cancelled, so never had a chance to try it.
The manager apologize, but did not offer to comp the delivery charge, or offer the pies at half price, but just asked us to tell the driver we didn’t want them when he got here. That last call was a half hour ago and still no pizza.
There are enough non-​chain options in the area that deliver that I see no reason to give them another chance if they cannot back up their apologies.

This location is brand new. It opened about a month ago. Ordering a large three topping pizza was easy and it came out in a good amount of time. The pizza was tastier than I thought and it was piping hot. The crust was very good and I think the toppings had some quality to them.
The staff was friendly and accommodating. They even said goodbye when we left.
For a local pizza chain, I think they are worth considering for lunch, dinner, takeout, or even delivery. If you are looking for authentic New York style pizza, then I recommend going somewhere else. This is not to take anything away from Marco’s as I feel that it will be patronizing them in the future.