Dick’s Sporting Goods

SCAMMED, DISRESPECTED AND LIED TO!
On Thursday, June 16^th, I went to DICK’S to purchase a new firearm that went on sale that day. After spending 1.5 hours in there filling out paperwork, listening to their bullshit credit card sales pitch and waiting on slow employees, I was told that I’d need to come back to pick up my gun (I understand, the federal government sometimes take a few days, no big deal). I don’t recall the man’s name who helped me, but he was an elderly gentleman who works with the firearms. He wrote down everything about the pricing and gun purchase and initialed the paperwork before I left.
After not hearing anything on Friday at all, I called back to see how the process was going. I was assured that they would contact me as soon as it was ready to pick up and that my serial number and price were locked in for me.
Saturday evening I got a call that things had gone through. I thanked them and let them know I’d be in the following day to finish everything and pick up my gun. Everything seemed great, I was happy.
Sunday I went in to pick up my gun. In good spirits, I also grabbed a few hundred rounds of target ammo and some critical defense rounds. I got to the checkout and as they rang up my gun, I noticed that it was full price. I spoke with a man named Elvis who was no help at all and told me he couldn’t do anything at all. No discount, no store credit, no gift card, nothing. I asked him to check with management and he said that there was nobody for him to contact. At this point, I was so mad and just wanted to buy my damn gun and get out. I’d already ordered a holster, extra mags and night sights so I was committed to buying the gun at this point, even if it was a bait-​and-​switch that essentially scammed me out of $ 100.
Long story short, I do believe Elvis. I believe that nobody at this company gives a shit. I believe I will ALWAYS go to REI over DICK’S and I will ALWAYS let people know about why. I might just be one guy and I might just spend a couple thousand a year at sporting goods stores, but at least I have integrity. Employees at this location are truly living up to the brand name.

I have really never had that great of experience shopping at any of the Dick’s stores but this review is more about the company than just one store. I placed an order for some running shoes of 5÷23÷16. It is 6÷7÷16 and I still don’t have them. They are supposed to be delivered but 2 ½ weeks to receive shoes that were said to be in stock. This is the reason that Amazon is taking away so much business. I don’t expect it in 2 days but 2 ½ weeks is ridiculous!

LIAR, LIAR PANTS ON FIRE!
I am in the market for a reclining weight bench that is heavy weight and of a higher quality than the ones I have seen in other stores. I also need it to have ample width, (for obvious reasons).
I actually spotted a nice bench in Dick’s that appeared to be solidly built and had the features that I wanted. The tag on this item said «Sale» along with the price but when I reviewed the item on line, I noticed that this is the everyday price and does not reflect a reduction.
ATTENTION RETAILERS: IF YOU INDICATE THAT A PARTICULAR ITEM IS «ON SALE» WHEN SAID ITEM IS SOLD AT THAT SAME PRICE EVERY SINGLE DAY, YOU ARE LYING! STOP LYING TO THE PEOPLE AND SHOW SOME INTEGRITY PLEASE!
I hate lying and dishonesty of any kind and as a consumer, I should be able to trust that the retailer is advertising honestly and accurately. There was no need to misrepresent the price of this item because it was reasonably priced and quality speaks for itself. Ugggh! That is so annoying! Anyway as a rule, I always verify the price on line and with other retailers before making a final decision. You should too, just to be sure.
Although I will likely return to purchase this bench, I am eager to hear their explanation for the fake «sale» sign.
Lucky for them, the guys in the hunting/​sporting goods department will save them from the dreaded two star rating. I just think that it is interesting that the guys who sell the guns and ammunition seem to be the happiest and most content employees I have ever seen. They are always totally chilled and really seem to enjoy their job. They are perfectly «cast» in their roles.
After staring at both of them for a while, I had an AHA moment: Their ID tags both described their passion as fishing. When I think of the key characteristics of the ideal fisherman, (easy going, patient, relaxed), I understand these guys’ demeanor.
They are the real deal and it is always a pleasure dealing with them.

This is truly the worst shopping experience I have every had. The employees do not give a damn about anything, and the store itself is filthy dirty. Take a look at the clothes they sell. Many are stained, and just plain dirty. Obviously, management doesn’t care about this store or else they wouldn’t let it stay open like it is. I am basing Dick’s on this store, so I won’t be shopping at that location or any other.

This is obviously management and Dicks sporting being focused on the almighty dollar. Store coverage is skeletal at best. What these associates make in 4 hours we would spend on a couple of items… but sucks is watching the hourly rate and missing out on sales. One guy in shoes tonight and he was doing his best.
I went to look for other Dicks staff members and it was like I was on an Easter Egg hunt on poison Ivy.
Dicks get off your wallet, staff up and pay your employees to sell the expensive and marked up merchandise you carry. All marketing and service or expertise.
Go to A smaller business, get more service, spend more money. You can’t do that at this store.
Closing statement, I bet store management never takes the time to check Unilocal or respond to it… wanna bet?

Horrible service!!! One of the guys at the register saw me waiting in line to pay and didn’t even call/​ask me if i was ready to check out since he was just standing there DOING NOTHING! They need to train their employees better. What the heck happened to CUSTOMER SERVICE! When I was finally helped, he didn’t even say hello/​did you find everything u need and after I paid, he gave me my bag and mumbled something. I guess u have to be a dick to work at Dick’s!

Terrible coverage of staff in shoes. The 1 guy here not very helpful, friendly or customer focused. Planned on buying at least 1 pair of hiking boots. Not gonna buy anything.

I checked this store’s website, which indicated they had the item I needed in stock. After traveling all the way out there, they did NOT have any of the item. They were not apologetic and said they could order it. If I wanted to order it, I’d do it from home and through Amazon to get it faster and cheaper. I do not like their ruse to pull people into their inadequately stocked store.

Horrible customer service. Went in there for a online order pick up and some woman named Eunice was the rudest lady I have ever spoke to. She had such attitude. And apparently she’s the manager. Whoever made her manager must have been drunk because that woman can’t even manage herself.

Much, Much smaller than average. Why? It’s a long drive to Academy, a Bass Pro Shop, or any other real sporting goods store. They could corner the market in this area.
Did I mention it’s small?
Customer service is not very good here, they are understaffed and have some pretty abrupt people that work here. I took my fishing pole to them to have new line put on, never had issue before — he breaks the reel. I barely got a sorry out of it, no offer to replace it or give me a discount on a new reel — even though this was a nice mid range Pinnacle reel.
Oh, and the place is small.
Oh yeah, and Dicks in general is overpriced. So all things considering, make that drive and go somewhere bigger and better.

Roswell location has the worst customer service I’ve experienced. The prize for the #2 worst goes to Dick’s in Cumming.
To make a long story short:
I went to Roswell to buy a gun on sale — so my issue is with the poorly trained firearms counter help
Took them 20 minutes to figure out they were sold out
Left me standing there until I asked if another location might have it — it was a good deal
They stared blankly at me — I suggested we call another store
They gave me a phone number so I could call on my cell… myself. No attempt to call for me
Cumming store has the rifle
I go there and complete background check which is delayed for no known reason
They tell me to call back periodically — No attempt to contact me so I can complete the sale
I call back once, twice, three times, four times… I lost count after 8 or 9 weeks of calling
They continue to tell me background check is delayed
Ten weeks later I’m told my application has expired and I have to start all over
No one mentioned that this application could expire — I was told to continue to call in for status
I ask: if I do this all over again will you honor the original sale price
No they tell me — its been too long
Really, through no fault of my own… I’m done.
This is why I buy on Amazon, Ebay and other online sites now more than ever. I get much, much better service and prices are more than competitive.

I talked with the golf associate about a driver and I definitely felt he didn’t take me seriously since I don’t look like your typical golf player. After trying it out, he got called away to do something (while he was helping me). I waited 10 minutes then left.
Also worth noting I used to work at Dicks. We were MUCH more interested in unpacking the shipments in the back than providing customer service in the front.

Dick’s aptly describes their employee’s passion for what they do.
Horrible, horrible company! Do not hire their service that will place your basketball hoop. I ordered mine on 11-​28-​2014 and they can’t place it until 1−12−2015… Ridiculous. The Dick’s staff cares not and are very disorganized. They are quick to sell you their credit card but are not there to service your order.
Avoid, better off at Academy or best bet REI depending on the merchandise you need.

NO stars for this store. Too bad, from reading other reviews, that managers or corporate honchos don’t read… or care. Wanted to purchase an item. They did not have in store. Said they could order online and have shipped direct. Great… I thought. Handed cash to pay for product. Was told they could not accept cash for that order. It had to be on card. Told them I don’t use cards, don’t have, don’t want. I was told I could go up front, buy a gift card, and bring that back to pay for order. I walked out. Since when is CASH no longer accepted in this country? Obviously the inmates are running the Dick’s Asylem! Won’t be giving them any more business. Won’t take cash!!! How long will they last?

If i could give 0 stars i would.
Drove over an hour to buy a shotgun they had on sale. Had recently moved and not changed license yet.
The employee that was working the firearms counter (Sandy) kept insisting in a very rude and abrasive manner on seeing my tax records for that address. When i told her i would not provide that for her, she refused the gun sale.
Having owned over 25 guns, i know exactly how the background check works. Dicks, you have lost this customer. I would rather pay 50 bucks more and be respected and valued as a customer than have that experience again.
You might want to consider hiring employees with at least half a brain cell to avoid loosing more customers

I really think this is a much better store than the one in Lenox. The store is smaller — only one floor compared to three in Lenox — but the sales associates are MUCH more helpful and they are actually fit, which lets me know they exercise too. I found the selection less diverse, but I like the layout of the store, especially when you walk in, because it is all very bright and enticing. Will definitely be coming back!

Going into Dick’s yesterday reminded me why I don’t shop in the Alpharetta area anymore… I needed to pickup some ammo, gloves, and a mount for one of my scopes, and since I blackballed Academy Sports (I didn’t have the time to make the trek to BassPro either), I thought I will see what Dick’s has to offer.
When I was pulling up, I was surprised to see a decent amount of cars in the parking lot, I should have known better they must have been for all of the stores around Dick’s.
After dodging the aholes in their cars when trying to enter the building, you are somewhat impressed by the store when you INITIALLY walk in…
I was able to spot the gun area (which is the back left of the store), and as I started walking there, I realized how much the store was in disarray. I tripped over unprocessed boxes that were laying in the aisle (unfortunately there were more than one) — people were ignoring them like bastard children. I also loved how shopping carts were stuffed to the brim with merchandise and just shoved into places to be forgotten about. Some of the aisles were so narrow you not only couldn’t get your cart through, but you would have to walk sideways. You can forget sharing the aisle with someone else. This place was I hate to say it, but a DUMP!
Merchandise was disappointing as well– they had a lot of stuff, but nothing really concentrated on. There were only 4 types of ammo to choose from (for what I was looking for), they may have had 10 pairs of gloves for sale (mostly womens), and they had no spare parts for scopes– I ended up having to buy a new scope, just to take the mounts off.
In terms of being helped on the service floor, it seemed to be self serve. Honestly, I was just ready to go, at this point, I thought I could sit on a 2 star review– and then it was time to check out…
As I brought my 2 items up to get checked out, I swiped my new card (that clearly reads in red ink on the signature line, «CHECK ID») and followed all of the instructions. At the end, it told me to hand card to cashier– and so I did. He stared at the card, and then didn’t even ask for my ID. He either cannot read, or doesn’t care. It’s that same mentality that makes the store look as crappy as it did. At least I know where to take stolen credit cards now.
I have patience, and it takes a lot to aggravate me, but just being in this store, in put me in a foul mood. Almost ruined my Saturday, and for that: you suck Dicks!

Good selection and decent prices… better if you have a coupon or there’s a sale in progress. Friendly and helpful employees. I’m not quite sure what the guy standing right inside of the front door was supposed to be doing, but he made me feel like I was trespassing or something. Everything turned out okay though. On the positive side, there was a plethora of employees on the floor, if we needed help… unlike some stores that are so woefully understaffed that you have to conclude that they are unserious about customer service and sales.

This place pretty much has everything for the outdoors. We came in and bought water shoes and 2 life vests for the river. Although a little on the pricey side, we were thrilled they had a buy one get one free deal on the life vests. Only cost us $ 20 a vest!

This place is A-​OK, to steal from Unilocal.:P
It’s huge, it can outfit you for pretty much every sport imaginable, and the staff is helpful. I stopped by to pick up a swimsuit and goggles for my triathlon training and left not feeling like I’d been ripped off. Nothing about it swept me off my feet, but I also didn’t want to run screaming out the door. It’s a good place for the basics and when I finally decide to invest in a heart rate monitor, I’ll probably come back.