Comprehensive Internal Medicine

Do not receive medical treatment from this medical establishment… They don’t care about their patients, or providing great customer service! I’ve been trying to have this office provide me with a Doctor’s Referral after seeing Dr. Michelle Lee. I have been promised numerous times that I would receive a call back, however my calls aren’t being followed up… Still waiting, nearly 2 weeks! Horrible customer experience.

This place is horrible. They make you wait almost an hour before the doctor. This happens often. I would not advise anyone to come here. After today, I think I’m going to find a new Dr office to go to. I cannot stand weekend people wastes my time, and this places does just that. And the people skills are horrible. Not very personable at all.

This place never alerted me when my Dr retired. Then they made it next to impossible to get in for an appointment when I desperately needed my annual physical and prescrip refills. Once I did get in, I waited more than an hour to see a PA. Unorganized, unprofessional. I should say Shima the PA did her best to help, but I suspect the office is just too dysfunctional.

My family and I have been patients at the Alpharetta office with Jacqueline Pearson for over 6 years. While I have never been completely thrilled with the experiences there — I have never had the urge to write a poor review (or a postitive one either). This last experience with them has me rethinking all other experiences with them.
Back in July 2013, I felt the symptoms of a simple yeast infection. I called my Alpharetta office and could not get an appointment on my only day off work so I called the John’s Creek office. They are so far behind in the times that they have nothing electronic. They had to have me fill out some strange form and have the Alpharetta office FAX over some of my information. Whatever — I was in pain and just wanted something to help. The nurse finally called me back and I had a urine test and a physical exam. The Dr. said I presented as a «typical» yeast infection but would of course submit a sample test to the lab for confirmation. This seemed logical and expected. She gave me my prescription and I was on my way. I received a call a few days later letting me know my tests confirmed the yeast infection and they asked how I was doing. All seemed well and went as expected. Then I received my EOB from the insurance company. Expected charges from Dr. Office of an office visit and a lab charge for rapid urine test. Then a $ 1400 charge from the lab? My insurance discounted that to $ 250 but there were seriously 12 lab charges (tests). For a yeast infection? That the Dr. sat and told me presented as «typical». I am 45 years old and have been married for 20 years. I didn’t present as your average young woman that needed a multitude of tests. Her and I even discussed this being normal for someone my age who has never had a yeast infection before as being possibly hormonal. So why did she order 12 lab tests? Damned if I know as now the Dr. office is giving me the run around and won’t return any calls. The John’s Creek office claims they don’t have any of my paper work. The Alpharetta office Billing Manager, Morna was «looking into it». That was in August. I call monthly now and no one can return my calls. This smells of fraud to me. Over inflated charges to make up for the fact that the insurance company discounts their charges. But I am the one paying for it. They sucked $ 325 from my HRA for a simple yeast infection. I am fine with the amount to the dr office but seriously $ 249 for lab tests? Who is getting the kick backs for that? How many other people out there don’t pay attention to their EOB after their deductible is made so the billing is out of control? Maybe if they would simply call me back and give me an explanation I wouldn’t be as suspicious? Buyer Beware. I think these offices forget that we are the customers.

They suck. Completely impersonal.

This place operates like a factory. It is very impersonal and very difficult to speak with a provider. Every time you call, you are transferred to a nurses line and they typically don’t get back to you (even when urgent). I have been fighting for 3 weeks to get a time-​sensitive issue resolved. As soon as this issue is resolved, I am parting ways with them and taking my family elsewhere.