American CareSource

I have gone to this office for 3 years but I will never go back. This office has been bought out by American Care and although the front desk and nurses are good the doctor was awful. It was a big mistake that they let Dr. Nygen leave, he was fantastic. The doctor had no white coat and her clothing was very unprofessional. I learn more from the nurse about my condition than I did from the doctor. I don’t even know if she was a doctor, she did not have a name tag and did not even examine me, just stood across from me and agreed with everything I said. After 5 minutes I asked for my medication and got out of there. Terrible place now!

I visited this urgent care facility on 9÷15÷2014.
I gave them my insurance card and thought everything was taken care of however I would quickly come to realize that the level of incompetency at this office surpasses anything I’ve ever experienced. See below for a timeline of events:
Sept 2014 — Initial visit. Receptionist fails to photocopy my insurance and manually enters completely incorrect info including my name & social security number. This means the claim is rejected by my insurance.
Nov 2014 — I call them for my test results as I had heard NOTHING from them. Aren’t doctors supposed to call you?
Feb 2015 — First bill sent by medical office. How does this bill take so long? At this point I had assumed everything was taken care of since my insurance should have covered anything. I called their billing office and the woman ended up billing the wrong insurance company. Claim denied. Again.
Apr 2015 — Second bill as the claim had been denied because the employee billed the incorrect insurance agency. I call the billing company AGAIN clarifying everything and see that my actual insurance company was billed at the end of April.
May 4, 2015 — I receive a notice that my account has been sent to collections. At this point, the medical office has already received payment even after all of their screw-​ups. I fail to see why I should be further responsible for this entirely inept medical practice.
Do not come here for any of your medical needs or you’ll end up in a 7 month long billing battle — none of which will be your fault.

I was there to get some stitches to my finger. Didn’t require any appointments. They took me in and treated me ASAP. The doctor and staff was very nice and friendly.

I injured my finger and came here for an evaluation. I was seen very quickly (maybe 5 minutes in the waiting room!) The doctor was very friendly and did a thorough evaluation. He went over the Xrays with me and explained the cause of the pain and his recommendations clearly. He answered all my questions and was very professional. The staff were also very efficient and friendly. Even with X rays, the whole visit was maybe 30 minutes. I have never been in and out of a doctor’s office so quickly. I am so impressed. I would highly recommend this doctor. He was great, and it was so convenient.

I just moved to Alpharetta and work right down the street. I realized I lost one of my prescriptions in my move and needed to get bloodwork done for my hypothyroidism. Staff was friendly and I saw Dr Nygen and he was very helpful. I was in and out of there in less than 45 minutes which was much appreciated as I went on my lunch break. I will definitely go back! This was probably the quickest visit I have experienced at an immediate care medical office. Highly recommend!

I agree. Google reviews say the same.
After waking up sick I needed to go see the doctor (thanks to my two daughters), and went here after looking at the reviews. I was in quick, and the staff and doctor were great. I will definitely go back the next time I need to see the doctor.

Absolutely wonderful experience. I waited less than five minutes and Dr. Ngyen was pleasant and personable yet professional. The nurses and desk staff were friendly and helpful. There was no one in front of me when I went (around 10:30 on a friday morning) and I waited less than five minutes. Diagnosis, treatment and prescription writing also was the quickest I’ve ever experienced. I have never been in an urgent care office for such a small amount of time. I had to call the office back after I left to ask a question and the girl I spoke with, Kaylee, was friendly and helpful. I will continue to visit this office and recommend it extensively.