Alara Park Bridge Apartments

Our lease just ended today so I am updating my review to reflect our end experience.
The apartments themselves were well maintained — if I ever had a concern (which was rare), it was addressed very quickly.
Maybe about 6 months into our lease, the entire staff changed in the office. It seemed like from that point forward, whenever I called their number, nobody ever picked up. It was also frustrating to go into the office on the weekends, to have nobody there. One Sunday, I waited for almost 20 minutes to talk to someone before I just left a note on the desk. It’s a real shame that the staff seems to be so different than the first group we worked with (we loved them!).
Though today when I dropped off my keys, the gentleman who assisted me was very kind… I’d never seen him before. But as an example of the disorganization, I called a month and a half ago to schedule my move-​out walk through and was told that it didn’t need to be scheduled… That I just had to walk into the office the day my lease ends. I did that and the nice gentleman informed me that both employees who could do walk-​throughs were not there. It’s a minor issue, but frustrating when I was trying to be proactive.
There does seem to be a lot of turnover occurring right now… When the time came to renew our lease, our rent increased about $ 100. We ended up buying a home, but our mortgage is less than what our rent would have been and our home is almost 3x the size. I understand that they made improvements to the landscaping, tennis courts, and parking lot… but the amount in increase seems kind of silly.