Santo’s Cleaning

I hired the company on the recommendation of an acquaintance. Amanda quickly responded to my request for a quote and came to the house to survey the property. The first cleaning cost more money and was a more ‘thorough’ scrubbing of the home (washing windows, cleaning baseboards, dusting, etc.). Initially she was hired to clean 2x a month as that was enough to keep the place neat and tidy. The price was reasonable based on other estimates. The service will use your cleaning supplies so make sure to have plenty of paper towels, cleaners, polishes etc. The first couple of times she did a good job and the house was spotless. After a few months I started to notice some problems. Scratches appeared on my new Wolf range, apparently the cast iron cook tops had been dragged across the SS surface during removal for cleaning. I eventually asked her to skip the stove to avoid further damage. A scouring pad was used on the sinks and scratched up the polished surfaces (I even left a note not to use scouring pads to no avail). Amanda cleaned the house one holiday weekend when I was away and when I returned the refrigerator door had been left open and all of the food had spoiled. I immediately called her to find out what happened but she never returned my call. On another trip the hinges on the screen door were bent, apparently the door was not closed properly and the wind caught the door and forced it wide open. I also found a dent in my new SS refrigerator. I finally had to terminate my service when I noticed that the SS coffee maker had a big dent in the front panel, it appears to have been damaged when the stove grates were removed for cleaning.