Basics Carpet and Furniture

Allston store was great! Good selection and Friendly and unbelievable service — they delivered and set up furniture within 1 hour of purchase! I would definitely do business with them again.

These guys were great. Helped me move in my new furniture and set it up in no time. I would highly recommend it.

I had a bit of a mattress emergency last week and needed a new one ASAP. I called at 7:35 pm just to find out the store hours the next day. The guy who answered the phone asked me what I needed. When I explained I had urgent need for a full sized mattress, he told me he could have one to me in 10 minutes.
I chose one over the phone in my price range and described what kind I wanted. And he was serious, I had a new mattress in my room within 10 minutes of hanging up the phone.
Seriously amazing service and nice to know there are reliable small businesses nearby.
Also, the mattress is great and reasonably priced!

I came to Basics last week to check out a dresser I saw on their website. I ended up purchasing a model that would be delivered fully assembled, instead of the one I wanted that would have required assembly.
The delivery men were scheduled to arrive between 6 and 7 PM, but they called me at 3 and asked if they could come by earlier. I agreed, and they arrived at the promised new time. Right after they left, I unwrapped the dresser and noticed a few scratches on it so I called Basics to discuss my concern. Neil happily found another dresser and said his men would switch it out in a couple of hours. They returned with the new dresser and although I’m sure they weren’t thrilled about having to make the trip to my 3^rd-​floor apartment with another heavy dresser for the second time that day, they remained polite and professional.
The delivery charge was only $ 20, which seems like a bargain compared to what other places in town were asking. The quality of the pieces I saw looked comparable to IKEA, but many were available already assembled which is awesome if you don’t have tools and/​or several hours to put things together yourself.
I’d recommend Basics for students and anyone else who needs decent furniture at an affordable price.

Like their name states, they are good at supplying the basics. Helpful staff, reasonable prices. I bought a table and two chairs and an arm chair, all seem to be good quality and the table and chairs were easy enough to put together. Chair required no assembly. The chair was originally $ 500, but they gave it to me for $ 200 because it was one of the last ones and all the matching love seats and sofas were gone. Pretty sweet deal for a solid, comfortable piece of quality furniture! I also got it delivered within a half hour of ordering it for 20 bucks. I’d definitely go back to Basics!

I got a very good deal! This place is very good for college students and working professionals who need a nice comfy bed. They over pass their competitors like sleepy. I was given a metal free as a discount by the owner. I highly recommend this place.

I bought a mattress and bed frame from here– both reasonably priced. The bed frame, which was a metal twin frame, collapsed from the center after about 10 months of use! I went to the store to ask if I could get a replacement/​what could be done. The owner told me to text him pictures, but never responded when I did. I went to the store repeatedly for 3 days because the owner told me to «check back tomorrow» to see if he had the spare part; further he didn’t respond to my texts even though he told me to text him.
My friends have also bought furniture from here and have had similarly bad experiences with the furniture breaking after a few months and even during assembly!
My low review is mostly for the customer service, but also because of the terrible quality of their furniture. I would not recommend going here (especially for a bed frame) unless you need something that lasts for a very short time.

I spent $ 4,000 here to furnish my daughter’s off-​campus apartment. The pieces she saw in the showroom and selected were pretty good value for money. But beware buying anything you cannot see in the store. These things turned out to be poor quality. Also, service after the sale is appalling. We had to return a dresser (bought unseen) that was far too small. They agreed to take it back, and a month and a half later I’m still waiting for the refund to be processed. After several phone calls to the store and promises of ‘checking into it’, I’ve had to open a Dispute case through my credit card company. Since the store lacks the integrity to ‘do the right thing’ I would never give them any more business.

Awful. I had chosen this store because I didn’t want to deal with the hassle of other low cost furniture stores like Ikea. Big mistake. Quality of furniture is low. Instructions to put furniture together is more cryptic than Ikea which I never imagined possible. They delivered the wrong color of one of my pieces of furniture but to be fair, exchanged the item when they delivered another item. Had a piece special delivered and had to constantly call in to find out where the piece was until they said that they had the «wrong number» for me and that was why they had taken so long… even though they conveniently had the correct phone number for my original delivery. Pieces delivered were hard to put together due to the wrong holes drilled in the wrong places. All in all, go with Ikea if you’re on a budget or splurge a little and do yourself a favor to save yourself the hassle. You deserve some place cheaper, that has more variety, and has more honest sales people.

I found a suitable chair for an office which was to be delivered the next day. Upon check out the cashier did not mention there was a for-​store-​credit only refund policy. Once checked out, I called to schedule the time of delivery and found out the chair was back ordered by two weeks. Once delivered two weeks later, i had to pay a $ 20 delivery charge and then had to pay $ 10 extra to unwrap the chair from this huge plastic and cardboard it was in.
Despite how much i like the chair and how nice the cashiers are, I found it upsetting that I was never told about all of the hidden fees nor told that the item was back ordered. A bit more deligence and upfrontness and I would certainly have rated it higher than I have.

We visited Basics Carpet and Furniture on a Wednesday afternoon, stayed for about 2.5 hours, and picked out a total of two mattresses, two frames, one sofa, one futon, and one desk.
Neal and his associate were a great help. They answered all our questions, entertained us, and constantly checked up on us to make sure we were satisfied. They’re both great talkers. For their in-​store service, I rate them at 5 stars.
However, it’s what occurred after our purchase that made my star rating drop. First, the wrong color sofa was delivered to us. They said we told them the wrong color, but we specifically took him to the sofa we wanted and told him our color. It took another four days before the right color sofa was delivered. Second, during our Wednesday shopping session, he said that shipping would be $ 20 for ALL items combined. However, when we reviewed the bill, he charged us $ 20 PER item. NOT COOL.
Just be careful when you shop here. He talks the talk, but make sure he can follow it up.

This was the Allston location…
Amazing owner! I just moved to Allston from Illinois and was in dire need of some furniture that wouldn’t cost a fortune. Found this place and called before going to ask about delivery. The guy who I spoke to was super friendly and answered my question with an «of course we deliver darling».
Headed over there and was so happy with their customer service! Not only did I walk out of there with an amazing deal with a bed, but also a tv stand and a table with these cute stools. I asked if they could put it all together when delivered and it was just an additional $ 30! Not bad! Better to pay that than have my mother and me trying for hours. Had everything picked out in like 30 minutes and stayed and chatted with the owner for awhile. He was super friendly and gave me some awesome advice with just moving here! He really made my mom feel reassured with my move and the furniture we got.
Set up a 3 hour window for the next day for them to come. They delivered everything the next day within the first hour! It was amazing! The guys who came were super friendly and nice. Had everything done and out of here within an hour.
I had a great experience with this place and would go back for more furniture needs/​wants! There are so many places around here, but I felt like I chose the right one with amazing customer service :)

I’m not sure if I dealt with the Basics on Harvard or Comm Ave, but these guys totally saved my ass. My girlfriend and I moved up to Boston from Houston, and we had the entire day lined up to pick up a bed, get furniture, stock the fridge, and whatnot. Well as luck would have it, our connecting flight from JFK to Boston got delayed 5 hours, and we would be getting into Boston after all the furniture stores closed. I called Basics, and Neal answered and told me not only would he wait up for us, but he would give us a discount on a very nice bed (because we were buying 2), and would even have it delivered later that night. If not for Neal and Basics, we would have slept on the floor our first night. Two thumbs up for customer service!

The manager of Harvard Ave store is total crook. They delivered the wrong sectional and when I tried to return it, he refused to do the return and refund my money! We’re talking $ 738
Initially, we had tried to exchange it for the correct sectional but despite our repeated requests he wouldn’t get up from behind his desk and walk into the showroom so we could point out the correct sofa. Unable to exchange the sofa we were left with no choice but to return it. I told him I’d be back the following day with my credit card so he could refund my money. When we returned the next day he said he had already ordered the correct sofa for us. But by then it was too late– we had already found the same sectional on Amazon for $ 2 less and in lots more colors. He came up with every excuse in the book why he couldn’t do a return and issue a refund. Thankfully, 15 minutes or so later, several customers came into the store and in an effort to keep them from running for the door he relented– but not before trying to get me to leave my credit card number with him so he could «do the refund later»! If not for those customers, I might have walked out of there ripped off and $ 738 poorer, stuck with a sectional sofa I didn’t want and didn’t order…
In all fairness, there was another guy working there who was very nice and Adam at the Comm Ave store seems like a good guy but the manager of Harvard Ave should find another line of work that doesn’t involve sales, customer service, or the ethical handling of money.

I bought a mattress here, and I love it (it’s über comfy and it was a mere $ 400 yet feels like the $ 700 – 800 ones I’ve seen in other stores). The guy that helped me was also really nice. Despite being known as a college furniture type place, they have a lot of cool stuff.

i should have written this review 2 yrs ago. The ashley-​Abby sofa that i bought from them reminds me every day of the mistake I did by giving them an option of a second sofa, if the first one was not available. The second sofa that I had selected was not available in store to try out and was chosen from a catalog. Be aware of this smooth practice by the seller, which has cost me a lot of back aches. So make sure to test the sofa of your choice for not only comfort, but posture maintenance so that you are not sinking into it.
Asides the above mentioned, they sell cheap furniture with comparable costs to other low end furniture stores and delivery with a cost associated. Also, all their products are self assembly and is not included in the delivery cost.

Cheap furniture. I actually went to the one on Mass. Ave. in Cambridge, but they both have the same stuff.
It’s hard to beat their prices, and it’s also a great location, especially if you are car-​less or don’t love driving out to the ‘burbs for furniture shopping. Maybe you can find some cheaper furniture at Target or somewhere like that, but you’ll probably get lower quality stuff. Bob’s Discount Furniture is the only competitor that comes close in my experience.
So if price is your only concern, you should definitely check this place out. Not a lot of hand-​holding, but also definitely no pushy sales tactics, which is nice. They are happy to let you browse unaccosted. You can also preview pretty much everything they have in the store on their website. So if you are looking for cheap furniture, a dining table and chair set, a bedroom set with dresser and night stand, a cheap futon or sleep sofa, check them out.