Monro Muffler Brake & Service

I wish there were more stars! We were viisting from out of state when my exhaust system blew on a Saturday evening as I was passing through Alliance from visiting my dad. Part of the exhaust was dragging and I needed immediate help. I pulled into an auto parts store for advice, and they sent me straight to Monro Muffler.
I was disheartened to see they were closed when I arrived, but Bill (the manager) was still behind the counter finishing up the day. I tapped on the glass and he immediately let me in, did a quick assessment of the damage, and took the time to make a few phone calls to try and get parts for the next morning. By the time my husband came to get me, Bill had a plan. Although we didn’t have an appointment, he was able to repair our car the next day. Two days later we drove 7 hours, arriving home without any issues.
Thank you Bill and crew at Monro Muffler! You really saved me from distress on Saturday night, and got us home safe and sound! I would recommend this shop anytime. They really care about the people that walk through their doors – or tap on the glass after hours!

I have visited this Monroe Muffler location 5 – 6 times. Generally speaking, my appointments were for an oil change and free tire rotation. In all cases, I was entirely satisfied with their workmanship and the service at the front desk. During my time sitting in the waiting area, I have never seen an unsatisfied customer but that is not to mean to suggest that does not happen. In fact, if you look at automotive repair businesses on Unilocal,they tend to be burdened with many negative reviews.
Specifically, the front desk style at this Monroe Muffler location is refreshing. All my experience has been with Scott. After the work has been completed on my car, Scott has always gone over the work completed and any other repair items that might be recommended based on wear or mileage. I have never felt the typical «hard sell» that sometimes is used in automotive repair businesses but those items that reasonably require attention have been explained in a professional manner. Monroe often has sale items and bundles services where substantial savings are available. I have a 3 year old car with 61,000 miles that will soon need brakes, tires & etc. I am confident that the Alliance Monroe Muffler can provide these services at a competitive cost and that I can depend on their quality.
To be fair, I have had to return twice after an oil change to get the correct tire pressure in all four tires. I have 225÷45−18 tires that require 35 psi. There have been two times that all 4 tires were at 32 psi. My guess is 32 psi is common to many tire brands and sizes and was just an oversight by the service technician. In both cases, when I returned to the store, the technician came out immediately and put in the correct pressure. This in no way reflects on the otherwise excellent service that I have experienced here in the past 2 years.