McDonald’s

decided to make McDonald’s my late night dinner option. I pull through the drive thru and proceed to order 2 McChickens with only cheese and 2 Double Cheeseburgers with cheese only. Also I ordered dollar fries. I get my order within a fast response time. I proceed to drive back to my house about 15mins away. When I open up my bag I come to find my both double cheeseburgers have everything on them. I understand these things happen. Even tho it was very late at night I proceed from my house back to the location that sold me the food. I pull up to the drive thru again. I explain my issue and I ask for cheeseburgers to be replaced and «If I could get some fresh French fries that would be great.» I had ate the fries at home even tho they were very cold and soggy. The employee on drive thru asked me to pull forward. I hand him the two cheeseburgers and he asked me where the fries were. I explained to him I ate them but they were not very fresh and since I had to come all the way back This would be a chance to fix that part of the experience as well. He told me it was «McDonald’s Policy» not to replace the fries since I ate them. I said «OK thats fine I just want you to know they were soggy and cold». They made me two fresh cheeseburgers and since he was not wearing a name tag. I ask the guy working the drive thru what his name was. He told me he was «not obligated to tell me.» I ask for a the manager Bob tells me the employees name is Tyler. It was a very bad experience.