Lexus of Lehigh Valley

Honestly, I was actually really excited to come to this location because of all the great comments and ratings. But unfortunately, I was very let down. I dropped my car off and walked in to talk to the rep that helps set up the paperwork for servicing my car and he wasn’t very nice. He didn’t even take the time to talk to me. I had a few issues I wanted to talk to him about and every time I was done with a sentence he tried to get up and leave!!! How unprofessional. I felt rushed and unimportant. I asked him how long it would take to have my oil changed and he didn’t even look at me. He just kept typing on his computer and told me an hour or so. An hour and a half later I was told my car was ready. I said thank you, payed my bill and went to get my car. The one guy out in the garage told me to back up and go out the next garage door. I said okay and he said, is that okay for you to do? Well sir, since i have been driving for 8 years I know how to back up and drive away without hitting anything. I felt so talked down to its not even funny. It may have been because I haven’t bought a car from this location or because I am a female that’s 23 years old, but I promise you I will never come to this location again. I’m pretty bummed that my experience was so bad. I love Lexus of Cherry Hill. I thought all of them would be an enjoyable experience.

Absolutely amazing place. Friendly staff all around from sales to the service center. Will let you take vehicles home for the day for a better Decision process before buying. Great selection top notch way better than Thompson dealerships.

I’ve known Mark Zakariya for many years and I’ve always found him to be a person with integrity and high morals. He never makes a promise he can’t keep and I respect that. When my wife and I went to visit him at work we had no intention of buying a car but were wowed by the dealership and really impressed with the product. We test drove a certified ES350 and immediately fell in love. Mark made the experience wonderful from start to finish. He explained proper pricing and the reasoning behind it and it really made sense. We ended up having the most amazing experience and appreciated how Mark’s business dealings are no different than his personal dealings. It’s nice to enjoy the purchase of a car and the dealership itself is a work of art with very friendly people throughout. If you want an amazing car at a very fair price see Mark Zakariya at Lehigh Valley Lexus and you will not be disappointed.

Purchased a Lexus RX last night from this dealership (salesman John Delloso). Excellent experience. Lexus of Leigh Valley uses a no haggle price scheme for their used cars — usually, I’ve found this means the customer doesn’t get the best price for the car. Here, though, the used cars are priced VERY fairly. This was honestly the easiest car purchase I’ve made to date (and we buy a lot of cars). We walked in, checked out the car, took it for a test drive. There was an issue during the test drive– the wheels needed rebalancing. John had the service tech (who was also great) fix it immediately. Perfect. Car came with all service records, we paid and left. There was no disappearing acts for hours, no arguing over anything, no tricks or up charges. Just an easy, friendly buying experience. Everyone we met from the dealership was friendly, happy and not pushy. Honestly, this kind of experience is unheard of in car sales. Highly recommended. Thanks, John!

If you are seeking a luxury vehicle in the Lehigh Valley, visit this dealership and ask for Ruthann. She was very responsive, professional and a joy to work with. Great experience and highly recommend them from the sales experience side.

Had four new tires installed and instructed them to replace the destroyed spare tire with one of the tires that was on the vehicle. Got a flat and went to install the spare and found it was the same destroyed spare that I went into the dealership with.
Update: Contacted dealership about prior issue. Dealership responded immediately and resolved problem completely. Would go back based on this experience.

SERVICE SERVICE SERVICE! This dealership really is all about 100% customer satisfaction … my husband and I have owned 3 Lexus vehicles … two which were purchased at Lexus of Lehigh valley and we will remain loyal customers. The dealership is gorgeous … the service is always top notch!
If you need any type of service done on your vehicle they will come to your house/​work pick up your vehicle and give you a loaner! David is an amazing … patient and not pushy Sales Man. I would recommend not only the brand but this dealership especially!