Enterprise Rent-A-Car

As of now giving 1 star! Trying to get a hold of them at LVI for the last 5 days and no one has answered the phone!!!

Rented a Chrysler 300 to cart around family while visiting. We needed to get going quickly from the airport so I didn’t mind when they mentioned a «(small) crack» in the display. The thing was totally smashed like someone hit it with a baseball bat. It also didn’t work… one lousy radio station was all we could get for the whole trip.
The inside of the windshield was a mess, smeared with something.
But they did give me a token discount so i guess that’s something.
Better than the flight experience with Delta. Argh.

Very friendly service and helpful staff. Everything went smoothly.

It was a really a quick and painless transaction. They are located right there at the dropoff/​pickup zone for the baggage claim, so they are super easy to get to. My car was nice and clean, and I didn’t have to wait around for it. The only bad part is their lot is a two or three minute walk out doors. That’s not really a big deal except for the fact that it was raining. I will most like use again when I am in town.

The service was quick and excellent. I needed a car immediately as my car had been hit by a deer and was out of commission. I am renting for at least two months as the car will not be repaired until early August. Enterprise was recommended by my insurance company, Chubb. The airport at Lehigh Valley was the only Enterprise open over Memorial Day weekend, so I had to be driven an hour to get there.

I always like renting from Enterprise. I have never had an issue with Enterprise in Allentown. They are always great. However the location is an issue. This airport is one that has a central location for all rental cars, as do many airports. I don’t mind that. Typically these types of locations have some sort of shuttle to and from the airport. Alternately there is just a short, mostly covered walk from terminal to car. In this airport there is no shuttle and there is a little trek between the terminal and the rental car lot. Not an issue in fair weather, but the weather in Allentown can be less than pleasant at time.
Enterprise has an off-​airport location that will come pick you up at the terminal and drop you off at the terminal — I have used that service before but didn’t think to this time. I regretted it as the day I flew out was brutally cold and heavy winds out of the north. It makes no sense for me toto rent an Enterprise from the terminal that costs more (terminal charges, etc.) and not get as good if not better service than an off-​airport location (on airport road!). The airport location should look at some sort of pickup/​drop off solution — at least in the really nasty weather.

I have been renting from this location since 2007, when I started flying to the area regularly. I have found everything to be consistently great — –friendly staff, very reliable, clean cars in excellent condition, accommodating. They allow me to pre-​purchase whatever amount of gas I think I will use, and they are quite flexible. We were able to extend our rental to drive home to Chicago when the airport was recently shut down by a fire, much to our relief. Enterprise as a company tends to have a layer of pressure about insurance coverage, but now I am used to it and arrive prepared with my insurance coverage info. At this airport, you have to walk outdoors, uncovered, on uneven pavement, to the cars, but at least in the past few years they now have an automatic door — very helpful with luggage.

Ryan was very helpful renting a quick one-​day rental. It was a clean low mileage Toyota Corolla which delivered 39 mpg to Baltimore and back.

I don’t typically write reviews but I felt compelled to do so after my experience with Enterprise. I read the other two reviews and my experience was nothing like theirs. I went to the counter one hour earlier then my reservation. They had everything ready for me and the process took (2) minutes. Both persons at the counter were probably the nicest and friendliness people I have ever met at any rental car company. I rented a van to travel across three states and returned it at the Indianapolis airport. Again, the Indy airport Enterprise rep. was extremely nice and helpful. My bill was exactly as the orignal estimate. A special thanks to Kaye-​Ann Brown for my wonderful trouble free experience from Enterprise.
Tom M.

Purchased a package to visit the area. Car was included in the package. The staff at pickup was pushy and rude. She was blatantly angry that I would not pre-​buy gasoline or insurance from her. Upon dropoff I was told the charge was 250. I inquired why there would be any charge and the girl checking in told me she has no idea but it’s happened to several people that day. I needed to go inside to talk to someone. Once at the counter they confirmed my car was paid for in advance through my package and I would not be charged at all. Next day they charged my card $ 250. Calls to enterprise corporate were referred back to the location because of the amount involved. Calls to the location I was told they were sure it was only pending and no idea what an «admin fee» would have been charged for. RUN AROUND! Luckily I had booked my trip through AAA. One call to them, and they contacted the location on my behalf and they finally agreed to refund my $ 250. Apparently the girl I picked it up from put my «security deposit hold» into an admin fee so that I would be charged. DISHONEST business practice! With so many people in need of work, dump the dishonest ones and get someone who will treat your customers right!

RUDE RUDE RUDE. they don’t explain things to you. Absolutely ridiculous. NEVER rent from them. NEVER. I’d rather rent a horse and buggy.