Bennett Infiniti of Allentown

Service long after the sale!
I can’t say enough about my positive experience in dealing with Bennetti Infiniti, but more specifically with the GM Andy S. This is a quality operation and the GM’s personal concern and assistance speak volumes about the culture they’re promoting at this dealership. I count on individuals within any given operation: at some you find remarkable people that go the extra mile. And that is case in point at how brand loyalty is achieved – thank you to this GM.

It’s the worth dealer I went to the dealer today to change the drive belt for my car and on the beginning the customer service gives me the amount of money I have to pay and I agree then after 1 hour waiting the guy came back to me with totally higher amount that he already replace two belt inside for double price without even asking for my permission then when he done he give me the key charged me with very disrespect treating me and all of that because I told him that you should’ve mentioned the right price before you get it done and on the end they always have to wash the car before they give it back to the customer and unfortunately I got it back without even get asked if I want it to be wash then I had to ask for the manger to fix my issue and they left me out the office waiting for more than hour and no one came even to bother or talk to me I’m so disappointed specially that it’s infiniti and if I only know that the service and the people over their treat there customer that way I won’t even think to spend one cent to buy their car.

Just purchased 4^th infiniti from Bennett. Value price, excellent salesperson, ask for Mike or Moe. No pressure just information and great deal.
Service after the sale terrific.
My last Infiniti 90,1000 miles no problems so don’t be concerned about buying a certified used.

The worst dealership I have ever dealt with. The guys that work in the shop are extremely rude and incompetent. I needed the front brakes and rotors changed in my Infiniti and when I got it back it would stop squealing every time I braked. I understand that it should squeal a little but not constantly and it had never done this before. They charger over 500 for this. I got the same done on my back brakes at valvoline and was charged only 300 and no squealing perfect brakes. A year later the rotors in the front are ruined because that installed the brakes incorrectly. Never go here!!!

My experience working with Bennett Infiniti of Allentown was very exceptional! From the initial call to Mary Ann in the finance department, who so kindly assisted me in answering all of my questions and concerns in regards to financing, to my first visit to the dealership. Upon my first visit, I was greeted by every individual there (even those who were not in sales) — truly shows the level of professionalism and common courtesy this establishment seeks when considering those for employment.
Todd Deose, came highly recommended as an Infiniti Product Specialist/​Salesman, and that he was. From the beginning of the visit, until the end, he was very down to earth and maintained a very professional attitude, even when I informed him I was still considering other vehicles and that I wasn’t ready to make a purchase. As a salesman myself, I truly admire salesmen who focus on their own product/​craft, as opposed to bashing the competitors to seek gain, as well as one who does not pressure you. Todd’s in depth knowledge of the vehicle (2015 Q70S) I was considering was very exceptional. He sold me on the fact that the Infiniti Q70 was a superior vehicle, and that he was confident I would not regret selecting this vehicle. At this point, I had agreed, but I wanted to check out some more vehicles elsewhere.
Furthermore, I left the Infiniti dealership and I made a visit to a nearby Lexus dealership to look at a GS350, where my experience was less than pleasurable. I won’t go into detail, but I quickly realized it was not the route I was going to take.
Moving on, a couple days later, I was contacted by a Bennett Infiniti Sales Manager, Joe White, who politely asked me how the dealership could earn my business. In sales, that is a risky, yet an extremely effective question to ask as long as you’re prepared for the response. The risk factor is that you open yourself up for extreme negotiating, and Joe White was up to the task! Lol! In short, after a long back and forth dialogue, we arrived at a number I was comfortable paying to lease the Q70S, as I had expressed great interest in the vehicle. Joe remained professional and down to earth throughout the entire process and never got too «car salesy», if you will.
In the end, I am thrilled to say that I am a proud driver of a beautiful 2015 Infiniti Q70S, and I owe it all to the GREAT customer service of The Bennett Infiniti Team of Allentown!
Thanks Guys!
Justin

Second Infiniti car, first experience at Bennett Infiniti. Everybody I met was welcoming, from the receptionist, the Sales Manager, Salesman, Finance person, the Service Manager, to the General Manager. I got a fantastic deal for the new Infiniti, which extended thru to my Trade-​in allowance. Bennett Infiniti on Lehigh Street in Allentown, is just newly built. It is a clean beautiful building with a exceptional sales and service staff. The last car I bought was 3 years ago and this buying experience was totally different. They are making buying an Infiniti a pleasant experience vs a dreaded process. When my wife’s SUV needs replacing we will be going there.