T J Maxx

The saving grace from 1 star are their products. I drove from Dallas to their store while on hold for a product search. The drive was over 40 minutes.
Just left the store. Customer service isn’t great and selection was picked over. I removed a star

Taking into consideration my love, nay, OBSESSION, for TJ Maxx/​Home Goods, I am sad to give Allen store 1 star, yet happily give Wylie store 5.
On prior visits, there have never been any issues. However, I went today to return a few items and it was the WORST experience.
The return included apparel and food. In the past week I raided Allen & Wylie TJ Maxx/​HG to acquire gifts for relatives/​friends for pending international travel and accidentally overbought, so naturally had to take a few things back.
For starters, the associate failed to smile or greet me as I approached her register. She evaluated the snack box seals and opened a few jars of condiments, also sealed, to examine UP CLOSE (literally within an inch of her nose) in dramatic level of detail, to (I assume) determine whether they’ve been opened, all the while not breathing a word to me. At this point, I’m upset, but kept quiet as she continued this ridiculous and eerily quiet examination process.
The breaking point… she picked up a skirt with tags attached and (after thorough investigation) proclaimed, «This skirt is not from our store, we cannot take it back». It had TJ Maxx price tag attached with sku # that matches the receipt with the ALLEN STORE ADDRESS printed on it, what did she mean it’s not from her store? She continues, «This (apparel) is my department, I know we don’t carry this skirt». Thoughts are racing in my mind… Do you honestly recognize EVERY piece of apparel in your dept, Sherlock Holmes? Say you have photographic memory, isn’t it possible someone before me bought this from another store and returned it to your location, hence your inability to identify it? TJ Maxx allows for returns from other locations, so even if it’s not from your store (in this case, the skirt was), you should still allow me to return it. Especially since I haven’t worn/​washed the skirt, purchased it a mere 4 days ago, and simply returning it b/​c it’s the wrong size and style (my mom had picked it out).
After her running to her department to look for a similar skirt, and then consulting with another associate, she reluctantly «out of courtesy» allowed the return. But the damage was done, I felt completely insulted and falsely accused. She made me feel as if I’d stolen the skirt or sneakily tried to return a skirt purchased elsewhere. I realize one horrific experience should not undermine facts that YES, Allen store is large and has a great selection of awesome products and YES, their store manager is customer-​focused and apologetic towards his employee’s attitude, but for me, it’s enough to deter me from further visits.

Disclaimer: My husband and I are regular T.J. Maxx shoppers.
Although, we’re regulars, this is definitely one of our favorite locations. It offers more options than your ‘every day local’ T.J. Maxx. The men’s section is comparable to others, but we found the women’s apparel to be awesome! There are ample items in various sizes (small to plus size), and the dresses’ section is amazing. I know because we bought 4. Great customer assistance– we were addressed by two associates on the floor-​always ready to help. We love specialty foods aisles… this one didn’t disappoint!

I was here shopping at the HomeGoods store that is connected to it. There was plenty of stuff at both stores (especially HomeGoods) that I found overpriced and a waste of stock, but there was also some unique product that made shopping interesting. The best part of this location is the checkout process. There is one line, and as soon as a cashier is done with a transaction an announcement is made (along with a visual notification) of the available register. There were also a lot of cashiers. Every place should operate the lines like this.

Loving this place! Its super nice and clean. Tons of great products here. Really good for gift ideas and they have baby clothes as well and a toy section. Purses selection is nice as well. These is on of the newer TJ Maxx connected to Home Goods! There are so many home items in there. And they are so nice. You can fill a cart up quick here!

I absolutely loved this TJ Maxx. It was very clean and the staff is always super nice. I worked right next door so I would visit on lunch breaks. Great athletic clothes section and I found some Paige jeans here for $ 10. What a steal.

I like to look around here and do sometimes find something I have to purchase. The check out lines always seem to be kinda long. Seems to be a busy place.

They get zero stars. Been shopping here for years and was just treated like garbage over a 12.99 return with a receipt. Costco carries enough items for the home that I can shop there. Department store sales are not too bad. They may not miss my money in sales but I will post this for others to view.

Good variety of quality compared to Ross. Definitely cleaner and more organized. You can find some pretty decent deals here and they even have it connected to Home Goods so you can wander over there and buy more stuff you didn’t need.

Its so much better shopping here than Ross. At least the layout and inventory they offer are decent. Their Home Goods department is excellent for house good stuff.

Love this place for cool stuff and great deals. But be prepared to wait to check out. They never have enough people. Maybe if they STOPPED asking if you wanted to open a TJ Maxx card the line would move faster. Also be prepared for sales people to be less then helpful when you ask a question and roll their eyes.

TJ Maxx is a great place to find some deals, I always find good deals here. It can be a hit of miss but everytime I come I find something at bargain prices. This really goes for all TJ Maxx stores and not just this one. However, I can say that this store huge as its doubled up with a Homegoods store. Its very organized compared to other TJ Maxx stores i’ve been to which is always a plus as well.

A step up from Ross, but not much. Have managed to buy a decent pair of jeans, 1 or 2 dress shirts, and a few decorating pieces from the Home Goods area next door, but that’s about it. Maybe I’m being too picky, but I’m just not ‘feelin’ this place.