Stacy Furniture & Design

I love Stacy’s! This is a family business that’s been here for generations. They’re trustworthy and they stand behind their product. Knowledgeable salespeople and great customer service. And hands down, the best furniture prices around. Five stars!

We purchased a sectional corner about 18 months ago. the sales service and delivery were perfect. I paid extra for the 5 year protection plan.
We had an oil spill on the sectional and we called Stacy furniture to start a claim. We discovered that our purchase was not registered with the protection company. If it was not for the oil spill on the sectional we would never knew about the registration process.
Stacy furniture responded and registered our purchase with guardian protection plan. From this point forward the nightmare started with insurance company that has the worst reviews online. I am surprised how a respectful company like Stacy furniture sell protection plans from a company with bad reviews and willing to do every effort to deny customer’s claim.
Stacy furniture would be better of selling protection plans from other well reputed companies.

First of all loved the selection of furniture they have very pretty and wide selection for different styles. But when it comes to customer service and taking ownership for their mistakes not good that is why I’m giving them a bad rating. Paid almost $ 900 for a chair, waited 8 weeks to receive it and got the wrong chair. I understand it’s a mistake but now they expect me to wait another 8 weeks to get the new one and not even receive a discount! I could have gone to another store and received it in a week but instead I wanted quality and that is why I paid so much for it. The only reason I’m not returning the chair it’s because it matches my other furniture and it was hard to find the style and color I wanted. But after I receive my chair Im never shopping at Stacys again, I’ll go back to Havertys where I never had a problem with my order and if I did I’m sure they would have fixed it quick and with good customer service. Very disappointed how everything was handled

Went in on Sunday Sept 27^th, store not crowded at all. Did receive a little greeting upon entry but after walking Around and not getting so much as a can I help you. After exiting the store I turned to the person who was with me and we both stated «Wow», «Black folks beware this location doesn’t hide that they do not want your business! I’m not a big review writer but this store is pathetic!

Excellent experience with great service. I needed an order changed and the assistant manager, Jason, stepped in and made a seamless switch and even kept the original delivery date in place! Will be back.

Great selection with nice brands. Purchased a dining table by Emerald. It came in on time and the delivery men were VERY careful and meticulous. They painstakingly leveled each chair and were more insistent about it than I was. I find this store among the best in Dallas and am puzzled by the bad reviews. Salespeople will always try to sell but I don’t find them any worse than other places.

I was nervous about making a purchase here based on the reviews but they were the only outlet that could special order the Parker House Barcelona office set that we wanted. Our salesperson was fantastic! He was able to answer all of our questions. He stayed on top of all of the details and kept in frequent communication to advise the status of the order. When the furniture arrived at our house, it was not the same design or color as pictured on various Parker House related websites. The color was more of a antique walnut vs. rustic cherry and the depth was 5″ shorter than advertised. The part numbers were correct, however. We refused the delivery while our salesperson chased the issue down directly with the factory. He later found out that Parker House stopped making the other design years ago but never bothered to update anyone of the change. All they did was update the name of the color in the fine print of their website but kept the old pictures. A dumb move in this Internet connected age where people window shop online before making a purchase of this size. For the trouble, the manager took off $ 1500 which was very generous when you look at the price tag of the set. The second delivery crew was less cordial and was fully prepared to leave my house without leveling the library wall front to back. This set has a lot of glass doors with metal inserts which makes it very front heavy. From the hallway, you could see the library wall leaning towards the area where someone would be seated all day long. Stacy’s later sent out a separate service crew to my house to help cut cable holes through the pieces free of charge. I picked up some composite shims at Home Depot which the service tech helped me install in 2 minutes. Now the piece is perfectly level. Supremely happy with our purchase and will shop again with Stacy Furniture in Allen.

Nebraska Furniture Mart will put them out of business by 2016. They should have sold the business years ago. Very Sad.

Just left and if only I could give them 0 stars, I would have. They were quick to send a sales person. However, I showed my sales person a picture and she asked 5 other colleagues if the chair looked familair. The all said no and offered no help. Within 3 minites, our salesperson was whisked away by someone who wanted to buy a rug. What about our needs? Did she bother to even to replace herself with any one of her colleagues that were standing around. I don’t want to pull the race card but I think I may have to flag this play. Sales people just stared at us and never asked if we were being helped. Our sales person never came back after more than 10 minutes. I’m an atty and my gosh, i could have wanted to furnish my whole office. Well, not there I won’t!

Furniture buying is a nightmare, poor quality, high prices.
Nobody has the same answer, they do not mesh well as a team.
Shop around, know what your buying

Order Stressless furniture from Stacy, waited 4 ½ months for its arrival was told it would arrive 2 to 3 months. At the time we purchased the furniture there was a promo with stresless (upgraded leather). We wanted all high back seats, sales person talked us into getting the couch in low back since I was 5ft tall. The low back couch is very uncomfortable, order the high back but Stacy won’t honor the leather upgrade promo (we are out $ 700.) Owner and President will not return my calls! If you are ordering Stressless furniture do not order it through this company!

I went to Stacy’s expressly to see if they had any Hancock & Moore leather sofas on the floor. After the salesperson told me that they had no H&M sofas on the floor, she volunteered to check with their other stores in DFW to see if any models were on the floor. When she came back, she said that she found out that H&M had filed for bankruptcy and that it would have taken 16 weeks to order from them anyway. I was very surprised as I hadn’t seen this mentioned anywhere on the forums I had been researching furniture on. She then proceeded to try and show me some of their other ‘comparable’ lines of sofas. As we’re walking through the store, she stops to show us several sofas in cloth before I reminded her that we were only interested in leather sofas. As she kept trying to push us into other items, I decided she wasn’t someone I wanted to work with so we left.
Once I got home, I started googling to see if I could verify her claim and I could find nothing at all on the subject. I was going to call H&M directly, but their website didn’t list a phone number. So I went back to the forum and asked the question. Not 30 minutes later, I got a response from the administrator of the forum saying that H&M was not in any financial trouble and he had even called the owner of H&M to verify.
I don’t know if this was simply a rogue salesperson or if this is the type of service that the management encourages, but either way, I’ll probably never shop at Stacy again.

Something about this place didn’t feel right. We perused, but didn’t purchase.
The sales lady that helped us almost seemed afraid of her coworkers. She was friendly and really tried to help us — offering suggestions that would save us money, even at the cost of not scoring a sale. I sincerely appreciate that. Other staff members seemed to either not notice us, or cast suspicious glances our way as we walked through the floor.
The space is huge and there’s a lot going on inside. The furniture is mostly traditional with a mix of some contemporary and some archaic, outdated pieces; it is worthy to note that the look/​quality/​feel of some of the pieces didn’t match the inflated price. Their entertainment/​media consoles/​centers were lacking in selection — very disproportionate amount of pieces when considering the size of the store.
I did fall in love with one massive king sized bed. If all of my furniture weren’t new (and if I didn’t love my own king bed now), I’d want to get this bed — it was gorgeous… slightly feminine, but nonetheless a very chic modern traditional piece.
Go for a look if you have time to walk through the place (it’s huge), but be leery of the prices and sales staff… something just seemed off.

Do NOT talk to more than one salesperson !! They are sharks. We thought staff was just being friendly but they stalked us and fought over our business so we left without making a purchase