Quest Diagnostics

Horrible, horrible service. Should be reported for gross negligence and HIPAA violations. Lose clients paperwork, and yet don’t seem at all concerned that this happens to multiple patients.

Horrible experience. Showed up as a walk-​in to have an STD screening done. Waited in the office for 15 minutes before anyone came to the window.
Was told I couldn’t do so without a doctor’s order. Told the lady that their web presence didn’t state that, and that walk-​ins are supposedly welcome.
No. However, I could call my physician and get a test ordered. Don’t have one.
Well, yes, walk-​ins are (suddenly) allowed, but you have to order it ahead of time.
«Oh — well, then just go out into the hallway and use your smart phone to place an order.» I asked if it was unlawful to do so from within the waiting room (because it made no sense to have to go into the hallway). Oh, it’s OK to do it here. Ever try to navigate their site via phone? Good luck.
She offered nothing but stumbling blocks, and no help of any kind (like invite me into the office and help me set it up since they presumably know very well how all that works).
It’s one hell of a bad way to treat customers — especially those who are going to be paying around $ 300 for their services.
So, I arranged time away from work and proper timing of water intake (for the urine sample) all for nothing. Waste of time and effort.
So much for trying to be socially responsible, ‘eh?
It’ll be a cold day in hell before I darken their doorway again, and I obviously can’t recommend using them.