Mutt Puddle

Used to work here. Great people.

I picked up my Golden at Mutt Puddle, he looks like a giant chihuahua! The owner said the groomer «made a mistake». They should be ashamed of themselves– no one shaves a golden retriever in the dead of winter.
Do not take your precious pet there.
And yes Jenny charged me for this piece of work !
No Customer Service!

In the past I have not been a fan of the grooming places due to my dogs were either scared when they were done, have an injury that I found, or the price did not match with the quality of service. I used a mobile grooming for a long time until the owner sold the business and was not the same. I ventured back out to see about brick and mortar groomers again. Prior to MIke owning this establishment I was not very impressed and stop going.
I decided to give this place a shot again hearing there was a new owner who was passionate about quality care of grooming pets. I have been rather impressed with the quality of service, the care they take in grooming my pets. They don’t seems scared or rattled as before and welcome the staff. The price might seem a bit higher than others, but the quality is what you are getting and care. You need to remember every breed is different and individuals likes are different, so that alone can be tough. They will always do what they can to accommodate last minute which is huge for me. Once you find a groomer you like stick with them and they will also do what they can to get with the same groomer if requested.
I can honestly say you wont wrong with Mutt Puddle as long as mike owns the place. I have found that if you ever have an issue he will be on top of it and do what is right for the pet/​owner. I was going to the mckinney location until i moved now I come to allen and the same experience applies.

We came in with two dogs and were provided with so many great tips to help with their grooming! Even had toe nails clipped for our overdue pitbull and they were cautious, patient, and did a great job! We’ll be back!

I took my (large) dog in for a self-​service trip — my first. The manager, Jenny, was so helpful — I’ve washed dogs my whole life but never «groomed» a dog like you can at the Mutt Puddle. She helped me understand the why/​how of the different shampoos/​conditioner/​dryer and helped me get the undercoat shedding off my Aussie. Highly recommended!

Very clean and super friendly staff! I would highly recommend them for grooming and self wash for your pups!

PROS: flexible in scheduling an appt on a saturday with less than a day’s notice; they did cut my pup as requested (not complicated, just an all-​over shave)
CONS: the service over the phone and in person was very lacking. not very personable at all, borderline gruff. even the groomer that took her back didn’t seem like a ‘dog’ person. nonetheless, i was very appreciative they could get us in and they have very fancy doggy spas for bathing, and being located off stacy, i thought they’d be pretty good. when i went to pick her up, a different groomer brought her out and just pretty much handed her off to me. no report on how she did, «does she look good?», etc. everyone was just there to do a job and that’s it. price was about as much as the big box pet places and with less love. then i brought her home to find that she had fleas AND ticks! i’m absolutely not saying that she got them at the mutt puddle (she was staying at someone else’s home prior to this grooming session) — what i AM saying is no one even bothered to tell me. i know people switch shifts but my gosh, have notes or something to relay to the customer what happened during the grooming session.
now i have an inkling as to why their schedule was so open to get us in on a saturday with less than 24 hours’ notice. very disappointing.

These guys are great! We have 2 huskies, so lots of hair/​shedding, and they are able to get it all out. I think they have reasonable prices too for all they have to do for my dogs. Highly recommend!

Thus groomer caused me t0 take my dog to the vet, They caused chaffing and his eyes would not open, they refused to help with the cost

Love bathing my golden retriever here, friendly folks and they don’t rush you. Love that you can hit the dog park across the parking lot before to wear them out first.

Great service and prices for the Self-​Service.
Grooming is also great and good prices.

Dog ran into the creek unexpected. Went to this place down the road and it was a great experience. I have a large dog so I only paid $ 21 and was able to do anything! Plus got to buy a bone for his patience for $ 5!

First time taking my dog here after not getting in same day at Pet Smart. I decided to do the self service. The staff was very friendly and helpful. They provided everything! You have a private stall and an apron is available. They also recommended and gave the appropriate tools to use to remove hair and undercoat. She gave me professional grade shampoo and conditioner to help bring out the coat’s shine. I was also given toothbrush, toothpaste, and ear cleaner. Towels are also provided. My dog didn’t even mind the blower! I also got her nails clipped and filed. I would definitely recommend this place and will be coming back often. Sure beats the wet dog smell in the house!

I’ve washed my dogs here several times. They supply everything, the facility is clean and well organized, and staff is friendly. The blow dryer works great on my large dog with two hair layers that are hard to dry at home.

Wow this place really takes the cake. The owner is so nice and has an amazing knowledge of what you need for your type of dog and, is very helpful in sharing it with you to give you best service he can. I washed my 80 lb German Shepard for a very cheap 19 bucks they provide everything (tooth brushes, scrubbers, ear cleaners and about 20 different shampoos and more.) The easy access tubs and great water temp sprayer make it super easy to wash any size dog. Highly recommend this place and I will surely be back.