Move Masters

there is no .1 rating, these guys are crooks, Chris Booth and Mark Efros don’t have a set of balls between them. I have never spoken to more worthless individuals in my life. They make promises they don’t keep, don’t actually have insurance or license for their trucks. Run far, run fast, they will damage your furniture and never look back. I can honestly say if you do not heed this advice you will regret it. A**clowns extroidinairre. Scheduled for 8am, they showed up at 9:30pm, short a guy, finished moving me at 2:41am, my new neighbors must love me

CAN I GIVE ZERO STARS?!?
*8 hours late
*Excuse after excuse
*Dishonest
*UNREGISTERED with TXDOT
*NOT LICENSED by the Better Business Bureau
*Totally unresponsive support staff
*Owner who is either apathetic or a coward
*Move lasted 26.5 hours
Move Masters is the worst company I’ve interacted with in my entire life. I had a bunch of options to use for my 12÷5÷15 move but decided to go with Move Masters in order to support a Veteran and a local small business. They claimed to be licensed by TXDOT and listed by the Better Business Bureau. Setting up the move was really easy, I spoke with Mark and it took just a few minutes to finalize everything and pay my $ 285 deposit for my 8 am move. Then, on moving morning, 8 am came and went. No sign of the movers. Then, at 9:30 I got a call from someone saying they were a little behind but on the way. I got that same call at 10:30, 11:30, 1:30, and 2:30. They FINALLY showed up at 4. Intermittently, I called the sales guy Mark and the owner Chris around 10 times with no answer and no response. I also followed up on their claims of TXDOT licensing (
) which showed them with an UNREGISTERED status and the Better Business Bureau (
) which showed them with a NOT ACCREDITED status. The BBB website was also littered with stories just like mine. The most frustrating part was that although they market themselves as an honorable business led by a veteran of the military, Chris, the owner/​vet, ducked call after call and still hasn’t called me back to explain the terrible service. I expected a stand up guy and I got what I can only assume is an owner who either doesn’t give a damn or is a coward. As to how the move was handled, by the time the movers had everything packed up, my storage unit was closed and we had to finish the move the next morning. If you’re keeping score at home, my move lasted around 26.5 hours from when I anticipated it beginning until it was completed. After complaining, they knocked 100 dollars off and that was it.

DO NOT USE!!! We put a deposit down for a move scheduled at 8am. What time did the movers finally arrive? 4pm!!! If it weren’t for us continually calling every number we had from them and leaving tons of voicemails I don’t think they would have ever showed up. We kept getting excuses and «we are on our way» but 1 hour late turned into 2, then 3 then before we know it 7 hours late! This is an unreliable company who doesn’t answer their phones or call back. And you would think after putting us out like that and missing our time frame for when we could drop off at storage therefore making us move the next morning that we would be given a free move or a hefty discount, but no only a couple of hours were shaved off our price. Stay away!!!

I was referred to Chris & DFW Move Masters by a friend who used them before. She raved about how good and quick they were. I called and set up my move for Sunday, Nov 1^st. They have a 2 hr minimum and didn’t even take the full 2 hours to move my 1BR apt! I’ve moved a lot on the last 20yrs and this was by far the best experience I’ve had! Quick, courteous, and didn’t have any issues at all. I would highly recommend them to anyone and have already!

RUN! DO NOT USE! These guys deserve ZERO stars! They never showed and when I spoke to Mark he told me that the guys were stuck on another job and would be another 1 – 2 hours. After waiting 2 hours and still no one, he told me another 2 hours. I knew no one was coming and never heard from them again. Now Chris or Mark won’t answer my calls or return my emails even though they have a deposit from me. These guys are crooks and don’t even have the decency or nerve to own up to their incompetence!

The guys who actually moved me were great. I only had a few small broken items. The problem is with the sales staff. I’ll just say there was a miscommunication and when I called to resolve it I dealt with Mark. After a short discussion I was told that money would be refunded and that «he could not help me «. Then he hung up on me! This on the day of my move! Thankfully the crew showed and all went well. I would only recommend this company if that jerk Mark is gone.

The first move to storage and the crew were great. However, the move to our new home not so hot. We were booked for two trucks. I had to scramble and find my own at the last minute with no notification. When everything was unpacked I had the top of brand new dryer dented, new hardwood floors scratched, artwork scratched, and office an bedroom furniture chipped and refrigerator door handles damaged. Chris said someone would contact me– that never happened. Now, he ignores my calls. Do not trust the military spill. This is not an honorable company. They have no concern about referrals– it’s a one shot deal for them. If your things are damaged– tough luck. My guess is that the top of the line insurance they advertise doesn’t even exist. RUN and warn your friends!!!

I found Move Masters through a local site which allows movers to bid on your move. Even though their quote was a little higher then some of the other movers, I chose them because I liked the idea of supporting former service men. I accepted their bid about a week from my move. I emailed and called them. Days went by and I was going to hire another mover when I received a call from them. They could take care of my move but there would be an additional fee not included in my quote. I agreed to the extra fee, but asked if we could schedule the movers for the afternoon. «I will have to call you back in a couple of hours».
Well a couple of hours came and passed, so I booked another mover. Better rates and costumer service. I thought I was done with Move Masters.
Then they called today (the day of my Move!!!). I explained that I had to book someone else for the gig because, no one called me back to confirm my movers.
This was the response I received: «yeah, we tabled you because we didn’t really want to drive out to Rockwall»
Are you serious!!! Why bid on a job you don’t want? If it was outside your service area, why did you bid on it, or if it was an accident, just call or email me and say «hey that’s outside of our service area!!! But instead, I had to scrabble just days before I was scheduled to have my pod delivered to find a new moving company!!! Because you can’t give me a heads up that you don’t want the job. I’m glad that business is soooo good that you can not only turn away business but ignore customers.
Bottom line: If you try to book these guys, you may find that they don’t feel like actually coming to your area, and you could end up in a tight spot.

This is an update from my previous review in July. DFW Move Masters moved us out of storage and into our new home on December 21^st, 2014. The movers were great but we ended up with a torn leather chair. This was brought to my attention at the storage unit and I was told that Chris Booth was already notified and that he was provided a picture and would pay for damages. It then took several weeks to get ahold of Chris again (delays due to the holidays according to Chris) and my wife was sent contact information for a leather repair company. His recommended repair company provided a quote and since I asked about him covering the repairs he has become unreachable. He longer returns phone calls or responds to emails.
I’m dropping my 5 star rating down to 2. The movers did a great job but I would recommend to anyone that they use someone with more integrity than Chris Booth.
July 7, 2014
My wife and I are between homes and used Move Masters to move our 3 bedroom house into storage. The three guys who showed up were professional and courteous. They expertly packed the storage unit to fit all of our belongings and cared for our things better than I probably would have myself. We will be using them again in the near future.

Move Masters did a great job. Chris Booth was very professional, organized and specific about his service. He called when he said he would (night before the move and morning of) and movers showed up on time and were hard at work. Sunny and his crew did a great job! Very professional, immediately got to work upon arrival and stayed busy the entire time. They also handled a split move. No breaks and they were able to fit everything out the door and reassembled everything at its destination. The only minor complaint I have is they didn’t move our clothes… it wasn’t discussed during the move, but we thought it was part of the package. Overall, we think they did a great job, were reasonable and we would definitively use them again! Thanks Move Masters!

I recently used Move Masters /​Chris Booth. BIG MISTAKE! Damaged furniture, broken items and missing items. I have made numerous calls to this individual — will not return calls. What a COWARD! Tomorrow, I will be filing Theft Charges against Chris Booth with the Allen, TX Police Dept. Chris uses his military background to sell his services — giving honorable soldiers a bad name. As an Officer in the US Army I will be taking action against Chris Booth under the Stolen Valor Act 2013. THINK AGAIN BEFORE USING THIS COMPANY.