Digital Solutions

I have a seven year old computer that had two «anti-​virus» programs installed on me while I was online. These two «security» programs were actually malware. I could’nt remove them myself so I took my computer to Digital Solutions and explained the problem I was having. After two days a tech called and said the motherboard was bad and needed to be replaced ($ 250 with installation NOT including removing the malware). I asked him if my motherboard was bad why could my computer still boot-​up and open programs? He would go on to say the motherboard was not actually bad but it was… going bad. He said about four of the capacitors on the board were physically swollen and this would make the computer run slow. I had to call the owner (which already knew of the problem) and explain that all I wanted was the malware/​virus to be removed and nothing else. He kept insisting that it was the board and I did’nt have a virus problem. I had to explain to him about three times that I DID have a virus on my computer. After almost TWO WEEKS I got my computer back. I paid $ 135 to have them use Malwarebytes (a free malware program) to scan my computer twice (⁹⁄₂₅ and 9÷28÷09) to remove the malware. To make a long story short (too late), I felt that I was being taken for a ride. They wanted me to pour money into an old computer or buy a new one from them. And I also feel that since I did’nt follow their advice and get a new board, they dragged their feet removing the virus. Because I had to call them a week later to find out what was going on with my computer. I will never do business with this company again. My advice is to always back-​up and keep the virus software up to date. If you have to take your computer in for service, find out if there is any flat fees for diagnoses of the problem. These guys charged me $ 70 for basically telling me that my computer is old. It has been TWO YEARS later and my computer is still working fine with the original motherboard.