Quest Diagnostics

Sitting here right now WAITING. What’s the point of an appointment when I sit for 15+ minutes? And there’s a whole lotta yapping going on in the back. The Quest in Newport Beach has it together. You arrive at appointment time, they call you back, and you are out in 7 minutes. This chick at the front desk is a joke. A woman had samples to drop off and the front desk kept asking her what it was. She finally said URINE. Front desk says… you don’t have to be rude about it. Well, you were putting her in an awkward situation to tell the whole room she had urine with her. Rude. Going back to Newport next time even though this is 5 min from my house.

My husband’s company offers incentives for being healthy so every year quest draws blood and checks vitals & metrics to reward the healthy ones. I missed the in-​house day so I called quest at 1−866−908−9440 to schedule and appointment but they didn’t have any for weeks so i decided I’d walk in. The helpful person on the phone offered several locations in my area and I chose this one due to it being new and likely not too busy. Once chosen, the phone agent sent my info to the AV location and said it would be accessible there for 30 days. Awesome!
I arrived to the Aliso Viejo shopping district and was met with a really easy parking situation. The huge FREE parking structure to the right of the movie theaters feeds right into the HOAG main entrance.
I can’t believe I did this but I actually went to the directory and didn’t see them so I asked at the desk of HOAG diagnostics and they showed me the QUEST OFFICE WAS DIRECTLY TO THE RIGHT of the directory sign I had just stared at for 5 mins. how embarrassing, right? Well it was early and I still had sleep on the brain.
Anyway the quest office is the first door to the right when you enter the double sliding doors. Once inside the waiting room is large and smells of new, clean office.
I didn’t have a apt but saw they opened st 7:30 so I made my mind up I’d be there when they opened and wait it out.
Me being me, I arrived into the office (after my silliness at not seeing it) at 7:45 and I was 8^th in line. Booooo
But that’s okay, cuz everyone told me it goes quickly. I’m writing this review at 8:15 and I am the last and only person in the waiting room. There are two techs working and the patients all seem to get finished in about 10 mins.
I got called in about 8:20 and was out by 8:30! The funny thing is when I left there was only one person in the waiting room so maybe arriving when they open is not exactly the best idea because everyone does that. Maybe it’s better to arrive at about 8:30 when the early-​morning walk-​ins are finished because then the wait is probably only about 10 minutes. Just a thought.
My phlebotomist was super nice and chatty and I had a great appointment however brief. The one thing that is not so fun is there are no snacks for when you are done with your blood draw. When the quest technicians come to my husbands office there are snacks everywhere.
All in all a great experience with no complaints.

The Phlebotomists was nice and doing the best she could but she was alone. To work as receptionist, process the orders and take blood is too much for anyone. Quest should be ashamed to try to have one person handle all of this. The wait was ridiculously long because of this.

Clean new office. No waiting line. Friendly person working. Blood draw went well — no complaints.

The fees are outrageous and the service is not friendly. I went in for routine yearly blood panels. The charge was going to be $ 899.95. I was shocked. I am a cash patient. I don’t use my insurance for this type of service. I went to Southwestern Medical Lab (581‑1181) and got the same exact blood work done for $ 253. Quest is unbelievablely overpriced and even though they charge a lot, there’s no way to even call and speak with someone at this location. The automated phone service does not allow for that. Really?

Very deceptive pricing practices. They quoted me a price ($ 54,00) at the door and advised that the charge they made to my card would be the maximum charged under all circumstances, Not so, as I received a bill for over $ 269 a month later. A total bait and switch.
I started doing some research and found many online 3^rd party providers of lab testing services that as it turns out, use the exact same lab (Quest Diagnostics) for the tests I received at 70% of the charge that Quest charges directly to the consumer. Just type in blood testing in Google and do your own research and you’ll see what I mean.