Keep Up cleaning services

My wife and I used this service pretty consistently since about July. They were not very accommodating when we had to change our service day and time from every other Friday. We had asked for our time to be changed because of a number of reasons (nobody could be home when the cleaners were present, had to pick up son from preschool… etc.)
The major reason I fired this cleaning company is on Friday, October 2, I came home to find our goldfish dead in her tank after this cleaning company had left. I was devastated. We had her for over 2.5 years and she was doing so well. I noticed a «splash» of something on her tank lid. After careful inspection, the «splash» definitely smelled like some sort of cleaning solution. I immediately called the company and lashed out at them for doing such a thing!!! The lady who I spoke to (I believe her name was Mina (?) didn’t seem that concerned. She is the owner I believe as well. After telling her this cleaning company would never step foot in my house again, I received a call back from her that Greg would be over tomorrow if I wanted him to inspect the top of the fish tank. When he arrived, he did acknowledge that the cleaners are not to touch the fish tank but that this was such a small tank they should have just moved it instead of spraying something over the top of it. He said it was probably white windex that spilled on the top of the fish tank and also in the fish tank that ultimately killed her.
They offered to reimburse me for the price of the goldfish. The fish was not expensive and I didn’t want any money. The damage was done and I was not going to give them a second chance.
If nothing else, I hope this review will dissuade a family (especially with pets) from employing them and to look for a more responsible cleaning company. Next time, it may be somebody’s dog or cat that suffers due to their negligence.

I originally wanted a cleaning service just to help out around the holidays, but with the price and the service, it’s so worth it to me to have them come every two weeks! I’m hooked! Out of desperation in a total «eff it» moment, I booked them from a recommendation of a neighbor. They really blew me away as far as expectations go! My house is super-​clean and feels and smells fresh — kitchen looks fantastic– stainless steel is smooth, shiny, and fingerprint-​less Especially after they first clean, my house smells so good when I come in — the carpets have that «just vacuumed pattern» …it’s amazing how seeing the clean and smelling it can make me feel such relief that I didn’t have to work hard to make it that way! I have them do a couple of more in-​depth services monthly, but have the down and dirty areas (kitchen, bathrooms…) every two weeks. I’m a single mom with two little-​little ones so as far as cleaning goes, «ain’t nobody got time fo that!» Keep Up is a total lifesaver. They have a great team and do a fantastic job EVERY time!