Edwards Aliso Viejo 20 & IMAX

Lots and lots of employees waiting to serve me. Maybe it’s the perfect time to come or I just got lucky but at 530pm today I bought my ticket to dead pool walked up to the refreshment counter ordered my drink and got a center seat in the bigger theatre. Oh yeah!!!
One thing I wish Regal would do is instead of using these silly regal cards for points, can’t we use our phone number so we don’t have to always carry one more card around.
Nice clean theatre and friendly staff tonight.

Waited in the concessions line for 15 minutes. Unreal! Deadpool has started and the people directly ahead of us are just now being served. The line was only 4 parties deep when we got in it! Not cool. Not cool at all. Finally opened up a new clerk, we switched lines, and got done BEFORE the party ahead of us in the first line. What’s the deal?

Very large complex. Clean, new, safe, comfortable. The staff were quite friendly and helpful. Parking can be challenging, particularly in the evening. There are numerous restaurants in the same center, so a great place to go on a date or outing with friends.

I go to this theater a lot and really like it. The staff is always nice and I love the popcorn and snacks! It’s a pretty busy theater and always a line to get tickets and food but it goes pretty quick. It’s a clean theater and I recommend it to anyone!

This is my go to theater. They keep everything very clean and nice including bathrooms.

Gavin P. was the younger gentleman that sold me a drink tonight and he was quite the swell guy. The seats were comfy and the wife wanted to take one home for some reason. 5 stars from me.

We were here Sunday, for a 4:15 movie start time. Walked into the theater at 4:10 and found the movie already in progress! We have no idea how much we missed but, that’s not the point. Next time they do that, I want my money back, including the cost of popcorn.
This is what u get when they let teenagers run the place.

They ran out of spoons yet sold me a frozen yogurt (in a cup). I had to wait for 20 minutes for them to look for a spoon (which they didn’t find) and it was melted in the meantime. Also, the tiny yogurt was $ 4.50. My tip? Smuggle in a Golden Spoon yogurt from a few stores down for a tastier, cheaper and spoon-​equipped yogurt.

I came here to watch Star Wars: The Force Awakens and noticed a few things.
During the previews, the screen spontaneously turned green. About 5 minutes in, a few patrons got up to inform and report it to the front. Thankfully the green screen was immediately fixed as the infamous Regal roller coaster started to take us through to the main event. The sound quality and big screen were amazing! We sat right in the middle. I had to leave to the bathroom which was only a short distance away (thankfully).
Luckily, I didn’t have to wait in line to use the restroom. Unfortunately, the women’s bathroom smelled awful. Something like rotten eggs, sulfur, and musty undergarment. I am unsure if it came from the garbage or through the drain pipe of the sinks, but I had to hold my breath a few times to get through to a stall. The smell continued through the stall; it was utterly disgusting! It was also confusing to walk into a haze of vile, revolting stench; there were no toilet papers on the floor, and no fart clouds of bystanders (lol). I hope they improve the bathroom situation.
Can’t say anything else about this Edwards. It is just like the rest in terms of pricing, movie selections, and decorative presentation. On my next trip to this theater, I’ll be sure to see if the bathroom situation changed…

I went with a friend. We ordered tickets online. After the movie, we went to customer service for our Regal points. It was very easy.
Clean bathrooms. Too bad I was too full from lunch to have popcorn. LOL
The theater was packed. The line went smoothly. Due to the number of people, the theater was warmer than usual… a little too warm.
Movie sound quality was good. A few too many previews. Sadly, we both dislike the movie, but now we have a good inside joke.

What were you guys thinking?! I cannot believe that Corporate did not ensure that the theater was properly staffed AND stocked during one of the busiest times of the year! I know Christmas is the busiest, but I would say New Years is second and since the most anticipated movie of the DECADE (if not multiple decades) is playing, might be smart to make it at least look like you care about your patrons’ experience.
So, we were smart and got our tickets early as I’ve read all over the city FB page that lines for tickets and concession have been atrocious. We got a showing with assigned seats so that wasn’t going to be an issue either. Showed up 20 minutes before the show to also anticipate the concession line… Or so I thought. Over 20 MINUTES IN LINE FOR POPCORN?! I used to be a manager here! There should be an array of staff to pull from when one area needs it. Where was the Concession Manager? Where was the GM? The Box Office Manager? Any of the assistant managers? Where was someone to run popcorn and help get the lines moving so people don’t have to miss their show even if they couldn’t run a drawer???
I asked. I stopped a manager on her way to the Candy Stock Room. She couldn’t help (nor the person heading there also) because they needed to restock the candy. Concession was already out of certain items! It was a 1:20pm show! How did you already run out of stuff? There hadn’t even been all that many movies started yet. Plus, the arrogance, attitude AND response that more help was coming in 2 HOURS (obviously not going to help the long line of people currently waiting) showed a complete lack of respect for the patrons ensuring you have a job.
I’m just blown away that a company that makes the majority of their money on concession (tickets pay for the movie and actors) would leave it under stocked and understaffed. I saw multiple people give up on getting anything and head to their show. Lost revenue! Then saw people coming in late to the show from waiting in the concession lines. Can’t imagine they have anything good to say about the experience. :(
Lastly, of course, the restrooms smelled and looked horrible. I didn’t expect anything more, but had to mention it in hopes someone who cares reads this.
With all the talk and what not of this theater bringing in alcohol and making a more lavish experience, perhaps we need to focus on what is currently being offered. You are not going to win over a city by offering a poor experience with the movie house you have. How can we be sure you’ll do right with more responsibility when you aren’t doing it now? Just like a child, you don’t get rewarded before proving you have it together. Step it up Aliso Theaters. Otherwise, step aside and let another theater company take a shot at it.

Justin in the snack department was amazing help me out with my movie buttered up my popcorn give me the works was a splendid experience I love this movie theater very clean neat and great stuff like Justin make this a real pleasure

I like the Aliso Town Center, but this is probably one of the worse movie theatres to go to. Why? Because of all the teenagers who talk throughout the movie and check their cell phones during the movie. My wife and I have been here at least 5 times and have had to deal with inconsiderate teenagers each time. They should also serve beer or wine instead of trying to cater to all the little kids. I think we’ll stick to Cineopolis.

The theater’s staff is wonderful and will get you to where you need to go, however it’s not obvious (until someone tells you that there are concession stands open on both sides) that there are, in total, 3 concession stands. It would have been extremely useful last night with the release of Spectre (the new James Bond movie). Lines were back to almost the door (and the had surplus the amount of staff that could operate the registers). Very dissapointed about last night, but I still will continue to be a patron.

I went to go see Pan with my boyfriend last night, we showed up on time to see the show, before the previews on time. The line was long so we decided we would try and use the self serve kiosk to buy our tickets. We grab what we thought was our tickets and walk in. The guy who rips the tickets said in a rude way, «These aren’t tickets, they look like they are your receipt or something.» So we go back to the kiosk to see if maybe we didn’t pick something up. Nothing, so now we have to wait in line again to get the actual tickets. Apparently the kiosk only gave us one ticket, so we pay for the other one, get actual tickets and not receipts, and try to go in to see the movie. Then I notice that we didn’t even have tickets to the right movie! So yet again we went back, the manager helped us, and gave us the right tickets.
We stood in line to get some popcorn. Got our popcorn and I asked for a box or separate bag because I like butter on my popcorn and my boyfriend does not. They ran out of boxes and wouldn’t give a bag. No reason given as to why, just would not give me a bag.
I’d like to say I won’t be coming back, but this is where I always come see movies because of its location.

Pretty much your standard movie theater with jacked up prices on both tickets and snacks. It’s incredible they can charge $ 13 for a ticket when I can go to a Century theater and see a matinée for $ 6. The only reason I go to this theater is proximity to home and the fact that I can get a slight discount on tickets through my job.

Love this theater because it’s nearby. They recently upgraded all their chairs to mirror the comfy reclining ones at the Irvine Spectrum.
I love how it’s not as crowded as the Irvine Spectrum! It’s so convenient to just want to watch a movie and not have to worry about the theater filling up!
The only improvement I’d recommend is better customer service at the front. I asked to change movie times one time and this young Persian female manager always seemed frustrated.

I almost never write a purely negative review, but thought this visit merited one. I’ve been coming to this theater since it opened. Probably spent over $ 10k here and have enjoyed the location until today.
My daughter and friends wanted to see the new comedy Spy, asked me if I was ok with it and if I could buy her ticket. Her friends are 17 so didn’t need an adult, but she’s 16 ½ and wanted to make sure she could get a ticket.
I drove over and attempted to buy her ticket, but was asked if it was for her. I said yes and they said she couldn’t go in without an adult, nonetheless all her friends are a few months older and are all going in. I said I’d buy a ticket for myself so she could go in. But I had to run to the bank and get some work done so I left.
My daughter called me saying that they came up to her in the theater and told her she couldn’t stay unless I was there. As I said, I’ve been going there forever and I have seen hundreds of kids under 13 going in and out of every R-​rated movie I’ve ever seen there. And not once have I seen them tell kids to leave. I’m not one to claim prejudice, but every white kid I’ve seen stays in. My Hawaiian, Filipino, Mexican child gets singled out. Can you say prejudice?
An R-​rated comedy is tame compared to the things these teens see now days. I’ve raised all of my kids well. All in honors classes through Catholic school and two of my older ones at top UC schools. If my teenager has the wherewithal to get my permission to see a movie and I’m ok with it, then that should suffice.
There’s tons of bad kids out there who need guidance, Regal should police over them and make sure they aren’t running through the theaters aimlessly.

Clean, friendly, and always less busy than the rapidly growing Irvine Spectrum.

This is a pretty nice movie theater. Very large. They have an IMAX theater and plenty of movies to choose from at any given time. The seats are large and comfy and the theater was clean and well kept. The concession stand was busy but moved quickly, and as we went further in to the building, I noticed a second concession stand in the back closer to the individual theaters. This is a nice idea, especially for when it gets crowded at the main one. The popcorn was good and it was fresh. The butter is do it yourself and if you want to share popcorn, they don’t have boxes but do hand out plastic bags. The employees were friendly and nice. The parking lot gets very crowded since it is shared with the other restaurants and stores in the area. We had to park a little farther away but it wasn’t too bad. I would definitely return to this theater.
Of note, I had no clue that Edwards theaters were also Regal theaters. I was able to use my Regal Club Card and my free movie and free popcorn tickets (hurray for free things!)
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