Big O Tires

Very polite, clean, and professional. These guys have helped from flat repair to filling my stroller tires. Always a pleasure coming here.

Rene the sale person is very friendly and was amazing help me with tires… Keep doing a good job Rene

Thank you René and the rest of the boys for checking out my alignment again. I had my car in last week and had to bring it back in because it still pulled to the right. They didn’t try to charge me again. Thank you for taking care of us girls. (I do know a lot about cars) they asked about my sons car (SRT) which we have put so much money into. I thought it was running good, until I got home to find out it’s not running again. Great service today. Except for the wait. No worries, they are friendly and nice to talk too.

I did a review on here a few weeks ago but it got deleted somehow. Won’t go into the whole thing again but lets just say that there are far better places near by or even other Big O tire places that have better customer service at all levels and that are willing to help. Also they have a hard time telling time here cause there shop closes at 600pm but if you come at 530 pm like we did then apparently that is past business hours. business hours are just that you start work from that time and you stop work at that time as long as those doors are open then your open for business. Taking a tire off and saying you needs a larger or smaller rotor would of took five minutes… well before closing time so nice try. The representive asked if we would get the work done there and once we said no we would replace the brakes ourselves once we knew the right rotor size then there attitude changed and became rude and said nope we are closing and im not wasting my mechanics on just checking it out for you. From the other reviews i have read on here seems to be there biggest problem is customer service. I know we wont be back here no matter what and we could care less about being contacted cause its not going to change the review or our minds about coming here.

Had such a good experience here and it was my first visit. Very fast, attentive and sweet. I highly recommend.

I was struggling to find somewhere open and trustworthy to help with my flat tire.
As a female who has encountered a long list of shady auto places, I’m always nervous about being taken advantage of by a new auto service center. Much to my delight, Big O was not only quick and helpful, they repaired my flat on the house! Highly recommend… and not just because I saved money!

Came here for an oil change and miscellaneous inspections. On the list of services there is a free tire rotation but just noticed that the tires have not been rotated. Called them and they said that I need to call another day to talk to Paul Heller. This is disappointing as I have to spend another 2 hours just to get my tires rotated. I wish they were at least honest about it and did not include tire rotation in the list of services they have done.

I had a flat tire on Sunday and not many places were open. I first went to another tire place nearby and they told me that it was impossible to patch the tire because there was some wear from driving on it while flat for a couple blocks. They also would have to order the tire, so I called around and Big O Tires gave me a quote for a mid-​range tire that was significantly less than others had quoted.
Noah helped me and he was extremely courteous and most importantly he was honest and sincere. He looked at the flat tire and said the nail that pierced it was a little off to the side (which sometimes is not patchable) and the wear may have damaged the tire, but he would have his guys check it out to see if it was repairable.
They were able to patch my tire and the wear on the side turned out to only be superficial! I really felt like Noah was genuinely trying to help me, vs. the other place that just wanted to replace the tire without even looking closer at it.
While I was waiting there, I saw some people come in and receive the same honest and courteous service that I received. I got the patching/​repair done for free too, which was great! I’m glad I found this place!

I had a very good experience at Big O tires yesterday. My right front tire had a slow leak. I had to add about 5 psi once a week. I took it in on a Thursday morning. No appointment. I waited about 45 minutes for them to finish the work ahead of me. They took the tire off the car and found a screw had punctured the tire. Luckily, this was in the tread. You can repair those. They removed the screw, placed a rubber plug in the hole and patched the inside. Good as new!
And, they did it for free. No charge. I chatted with Chris, one of the sales reps. I will definitely be back when it’s time for new tires.

We had a flat tire today. Quite a stressful situation! Big O Tires really took care of us! They were professional, considerate and patched up our tire for free! They only asked that we come and see them when we need tires in the future! My 10 year old was shocked at this kindness. Thanks for restoring our faith in humanity! We will be back.
Update: We came back to Big O Tires to get the tire replaced due to a random incident. They were so helpful! My new tire is working out great!

I went in at 9am to get 4 new tires and was advised that it would take 2 hrs … it ended up taking 3.5 hrs and I was late for a lunch meeting

Stopped in late this afternoon for a slow leak in one of my tires. Chris took the car right back, got it fixed and did not charge! I didn’t even buy this set of tires here (newer car). I’ve purchased tires for two other vehicle here and always get great service and fair prices. Next, I will be bringing in the used car we bought our son for new tires, brakes, and oil change! Thanks Chris and Big O! See you soon with the old Mazda Protégé!

Although my wait time was long last time I was here I came back because the service is GREAT! The mechanics are very knowledgeable and friendly!

I came to this location with a flat tire and Noah was extremely helpful and provided excellent customer service! I will definitely return for any future needs!

We responded to a coupon for an oil change. I called ahead to see if they could fit us in with three cars. Jacob told us it was no problem and to come ahead. We went right up there and ended up sitting there for two hours while they took care of people with higher value services. The entire time was filled with them coming out and delivering the «bad news» to one person after the other. More expense additional repairs.
We finally had to give up after only one car was done. (And yes it «needed» additional repairs, too) We took the others across to Jiffy Lube and were out in 15 minutes.
If your time has no value a Big O oil change might be a good deal. From now on we’ll save the time and spend the extra bucks.
******************************************** Update
After this posted they responded on Unilocal with the same BS response they have given every negative post. They later send me a thank you note by email. For some reason I don’t think they get it.
*******************************************Update
After these posted we got their standard «heartfelt» apology– the same, verbatim, that they post for every one:
9÷22÷2015 Bruce, we apologize for our experience at our Aliso Viejo location. Our goal is to make sure we exceed our guests’ expectations on each and every visit and it sounds like we fell short of that. Although we do our very best to get you in and out quickly, depending on the number of guests we have each day and the type of service work needed, it can take some time to get you into the bay for the work to be completed. We will reach out to you directly to see if there is anything we can do to make your experience a positive one.
Sincerely,
Big O Tires Aliso Viejo Read less

As a returning customer [though I bought a set at another store for another car I own] I appreciate when I brought my car in for for a nail fix, they handled it fast and didn’t charge me. Jacob took my info and gave me a rough timeline for completion. I returned ahead of the completion time and found my car was just getting wrapped. There were no surprises except the pleasant surprise that I wasn’t going to be charged for the nail fix.
No up-​sell attempts,
No BS,
Store was clean, waiting area nice and calm, staff kept it professional.
Repairs done 9÷13÷2015

Just got new tires here. Everything seems in order. Got a good deal. My car looks fine. The tires are of a good rating.
I didn’t have a bad experience here like some of the other Unilocal reviews show.
Quick service. Good price. Decent tires. Friendly staff. No issues here.

Just gonna say it, lying cheats. I buy tires, and they up sell me a one year alignment agreement, which I need because my vehicle wants to go right. Then they come back at me with «we can’t bring it to specifications, we adjusted as far as we could, we need to replace control arms, blah blah blah, $ 1468.»
Not today I say. Went to another shop, paid to have alignment done, and surprise, nothing wrong with anything, they were able to alignment perfectly.
So I go back, complain, want refund, got nothing but lip service.
While I’m in the place I hear the same story told to each customer, we noticed your master cylinder is leaking… we recommend New springs… your ball joints are worn… clutch is glazed… all untrue I’m betting.

The manager at this location is pompous, arrogant and rude. I left in tears to drive on a spare tire out of town with my daughter in the car… His crew in the garage offered to fix my original tire until I could have a new one put on. He put them down and said «they’d do anything for a pretty face, I’m the manager and they do what I say, I give them the orders and they aren’t fixing it.» He proceeded to try and sell me his lowest quality tires at $ 92 each… Thank heavens for Goodyear tire in Orange, they fixed my tire so I was safe to drive plus offered me high quality Dunlop tires for $ 77 each. I will never give this company my business. I am am extremely loyal client. Had he helped me in a dangerous situation they would’ve had a client for life.
The only reason they got 1 star is because I couldn’t post with any less!!!

Avoid like plague! We replaced four tires on our Abarth there, after a few weeks, the rear right tire started to leak. One of the employee rolled the car on the lift and damaged the side skirts (see photos). The problem hasn’t been solved, the side skirts are damaged. A letter was written recognizing the damage on the car, we were asked to contact Jose Perez but unfortunately that person NEVER pickup his phone and his mailbox is full! So we’re still waiting (it’s been over 2 months). Latest update, I tried again to have that tire fixed today and were told by the manager, texto «we don’t want to touch that car anymore»… Pretty simple answer! You love bad service and having you car destroyed? so RUN to that Big O Tire in Aliso Viejo!