Abedi Shahla MD

Dr. Abedi was my dr. as a child, I moved away, then moved back and was happy to see her still practicing. I really like Dr. Abedi, but her staff leave a lot to be desired. I feel a hard sell every time I need new glasses. I just wanted the lenses in my current glasses replaced. The staff rolled their eyes and said my glasses were «too old». They were 1 year old and hardly worn. Additionally, I noticed the front desk lady asked for and charged my medical insurance and asked for my medical insurance co-​pay. Then when I was back discussing new lenses, the gentleman seemed surprised as I have vision insurance with a lower co-​pay that was not even used??? It seems like someone is trying to scam extra money off of customers. They bill you for the higher co-​pay, then submit the claim to the lower co-​pay and pocket the cash… If they ask for you medical insurance, don’t give it to them. Just give them your vision insurance info. I also had to wait over an hour past my appointment time.

Im surprised the reviews aren’t great for this office!
The front office staff was amazing, which is so rare for a medical office!
The Dr did a thorough job of examining my eyes as my mother has glaucoma and I was concerned. Additionally I had previously been told I need different types of glasses which I think was in a bid to sell me glasses, but the Dr assured me I don’t need them.
Overall left feeling confident in the health of my eyes and loved all the friendly staff!

One star is too much. Waited 2 hours the 1^st visit. Trying to get approval for a treatment. They NEVER returned my calls. They NEVER initiated a call. This is like going to a 3^rd world country. So disappointing, and in South Orange County, too. They never let me know if they submitted for authorization, and never informed me about whether it was NOT approved, or whether it was. They certainly didn’t fight for my case, that I know, because they didn’t know WHO I was, and couldn’t have cared less. The 2^nd visit was as bad. The staff is rude, unprofessional, and unreliable. This was true for EVERY interaction had with them. DO NOT USE.

Please do yourself a favor and stay away from this place. all they think is $$$$ and not only that, they bill the insurance for un related issues. Dr’s are very $$$$ minded.
other offices billed insurance first and then they bill you, this office charge you up front and bill the insurance incorrect.
if I could give this place Negative star, I would have done that.

I think Dr. Abedi is wonderful but her staff is terrible. Twice now they have scheduled me for an appointment time when the doctor was not available. The last time this happened, I was scheduled for an 8:00 AM appointment. When I arrived, the office was closed. I waited for almost an hour before someone came to open the office. When I asked the staff member, what had happened, she said, «oh the doctor should be here soon». I asked «when do you expect her?». She replied, «she doesn’t take her first appointment until 9:30AM. What??? It was 9:10 AM at the time and the doctor was still in the Aliso Viejo office. Obviously, she was not going to make it for 9:30AM. She probably had no idea that I had been scheduled for an 8 AM appointment. The staff person told me that Dr. Abedi had repeatedly told her staff not to schedule any appointments before 9 AM.
As much as I like Dr. Abedi, I can’t afford to waste time like this. I will be looking for another Opthalmologist.

Horrible… extremely unprofessional staff (especially the receptionist) with a bad attitude. Unreasonably long wait times. The office and equipment are very dated (rather unnerving). Will never return to this office or any other under Dr. Abedi.

Inattentive staff. Leave you in a room and chit chat with each other and friends that have stopped in

Terrible wait time here. I called in the morning and decided on this place because it was closest to my work. I waited more than an hour and they tried taking my prescription for my eyes when I was only there to have my sclera checked out. My eye is all red and it would not have taken more than 15 minutes tops to take a look at it. This is a poorly run office where the staff is older and the equipment looks old too. I should have saved time and driven further to any other opthamologist.
The doctor was nice and pretty normal but not worth it for that type wait. I will never go here again.

I was put in a room with flickering lights which made it difficult to read what she was asking for. I have been here twice and both times I wasn’t too fond of the doctors. Not to mention the wait was forever once they placed me in an exam room.

… Dr. Kostura in RSM stated that I now needed to be in the care of an Ophthalmologist. My insurance referred me to Dr. Abedi. She is an eye physician and Surgeon Diplomat on the Board Of American Ophthalmology… I was very nervous, not knowing what to expect. I’ve never been to an Ophthalmologist, and glaucoma? I was frightened. The office staff were very busy, competent, focused, as they spoke to one another in Farsi, I believe, but friendly. Her office is small, neat and very clean. The office wait was a bit slow and nerve-​wrecking, but Dr. Abedi came out smiling and friendly. She calmed me down and explained my situation to me concisely. She is an tiny older woman, very confident and nice personality, but appears to be distracted and overworked. Dr. Abedi is patient, and takes her time with you. She clearly knows her job very well, highly professional and is personable. I would recommend her!