ServiceLink

Chase Banking refers this company in order to reinstate a home equity loan Listed company phone number is out of service or will automatically go to a fax number No other number is listed. Chase only allows reviews for a 30 day window and will accept no other appraisal services Not a good selection Chase Banking

This is the worst company that anyone could work with. I closed on my home in May and they have yet to register the deed. I have called the representative several times but of course nobody answers their phone or even bothers to return their messages. I finally got an answer after I emailed and was told that it would be taken care of immediately and that was a month ago with still no resolution. I would not recommend this company and everyone should stay as far away from them as humanly possible. It’s amazing that they are still in business with their level of incompetence.

Oh my gosh… In all my years of real estate, this is the first title company that has screwed up so bad. They literally forgot to address liens on this foreclosure so we had to extend the closing date. Now we have to extend the closing date a second time… BECAUSE THEY FORGOT AGAIN! How are these people still in business? I feel so bad for my buyers. This is undisputedly the worst title company in history.

I wish I can give 0 star for this company.
We had the settlement in middle of April. After almost two month, the deed was still not recorded in the court. It impacted our refinance process. I have sent email to them in Middle of May. No replay and no progress.
Even for the copy of the signed HUD1, I have sent them 5 emails and then get back.
Raised the concern to the supervisor and another supervisor. Nothing was changed.
Avoid this company if you can.

horrible, horrible, horrible! the absolute worst company to deal with in the business. you will not believe what is happening, they are THAT bad. You will say to yourself, is this real life? every time I know someone who is forced to deal with this company they almost off themselves instead.

As a mortgage broker, I have worked with every escrow company on the West Coast. Servicelink takes the cake for WORST service. They never deliver on time, send unprofessional notaries to my clients, delay fundings, and don’t respond to phone calls or emails in an even remotely timely manner. THE WORST! My professional advice? If you are buying a bank owned home and see Servicelink on the contract– demand they change the escrow company or pull out of the contract!

This, by far, is one of thee worst companies I have ever dealt with in my entire life. I am going to attempt to provide the Reader’s Digest version of what transpired in an effort to expose ServiceLink as the incompetent, non-​responsive, objectionable company that it is.
My husband and I refi’d through B of A. Due to the estimated time of the closing (end of Oct 2013), B of A required that we pay our Dec Property Taxes through the settlement of the Refi. Seems simple enough. At the time of drawing up all of loan docs, we did not even have our tax payment coupons yet. ServiceLink’s JOB was to find out what our property taxes were, line item it out on the settlement sheet, and pay the taxes no later than Dec 10^th. Imagine my surprise when on I received a FedEx on FEBRUARY 7^th at my doorstep with 2 letters of communication between the County and ServiceLink along with the check made out to the County for my December Property taxes… um…hello people? What is the issue? After doing my own investigation, It appears that the «Team Lead» assigned to our Refi at ServiceLink, Dawn Neely, typo’d our taxes all the way through our settlement, so they were underpaid by $ 26. Lazy Cakes Dawn, sent the County the INCORRECT amount for our property taxes and never took another look back. Dawn Neely never contact us. Dawn Neely never returned my repeated calls. Rather than contact us, or try to rectify the issue, she just never calls me or the County back. The County can’t take a check for any amount other than what is due. When I went into the Tax Assessor’s office to try to work it all, the woman at the County did get in touch with Dawn Neely and said she was the rudest person she had ever spoken to in her entire life.
All ServiceLink needed to do was to cut a check for the remaining $ 26.81 and the Tax Collector would have back dated everything and my taxes would be settled. But come on… you really think THAT would have happened? Please! Instead, they actually did cut a check for the $ 26.81, but stopped payment on the check they sent that was incorrect! Then they issued US a check in our name for the INCORRECT AMOUNT! INSANITY! I couldn’t screw up that badly and I don’t even settle loans for a living! Now we owe several hundred dollars for a late fee and a $ 30 return check fee! I can’t even wrap my mind around the whole thing. How did this become my problem? So much for the Reader’s Digest version…
I have to say I enjoy this transparent, online world we live in these days… I did a little digging on the Dawn Neely woman… she readily brags on her Facebook page about how lazy she is… and let’s just say there is a very high probability that she is related to the folks on that Honey Boo Boo show…
Moral of the Story = Steer Clear of ServiceLink

My wife and I just wanted to express how irritating our refinance has been. While our dealings with Bank of America were EXCELLENT as always, Servicelink has proven to be an unreliable and unorganized company. It is truly unfortunate that they are associated with Bank of America. Our closing on January 28^th seemed to go smoothly (so we thought). We repeatedly kept getting packages in the mail for missing signatures and documents (which we returned). We then thought everything was fine.
Fast forward three months later, we received a phone message from a Servicelink rep stating «We have yet to receive your closing funds and would hate for everything to fall through.» We called the rep TWICE with the information regarding cashier’s check (which we obtained from BOA and was given to the closing agent that same day). There were no return calls from the first rep. One week later, we received a call from a second representative stating exact the same thing. The check information was given to her as well. A few days later, my wife received a call telling us to send ANOTHER cashier’s check implying that this situation is our fault and that we never sent the check in the first place. We now have to take time out of our busy schedule to obtain a new cashier’s check from the branch (all without getting a single apology from them).
It’s no wonder this company gets such bad reviews from their own employees.

Unfortunately in my line of work, I’ve had to work with ServiceLink quite a few times. Every time I’ve worked with them it’s been a horrible experience. They have the worst customer service and are completely incompetent. I will email 5 – 10 different people and get no response. Multiple people will send the same email requesting something but then no one will answer my questions or send me the documents I require. I don’t know why Chase would ever hire them, as they make Chase and themselves look bad. On a professional level I would recommend to people to not refinance with Chase just because of ServiceLink and on a personal level I wouldn’t get a loan through Chase just because I know ServiceLink will mess it up.

This business is the most incompetent I have ever done business with in the settlement agent/​title insurance industry. I am waiting over 2 months to have my earnest money returned from a contract they refused to ratify

Wow, this place is terrible.
Due to the type of business I’m in, I have been forced to work with ServiceLink multiple times. Each time I’ve had the pleasure of doing business with this company it’s like pulling teeth to get them to comply with very simple instructions.
Most recently, I had the pleasure of working with one of their «team leads» or whatever that ordered a payoff letter through my work five times, because they couldn’t close for whatever reason, thus incurring the borrower an extra $ 125.00 in fees. After funds were finally sent to payoff this line of credit, she did not follow the explicit instructions to have the borrower sign the letter, thus leaving the account open with us… basically I called and emailed her several times to no avail. Finally after two phone calls and three emails, she wrote back, indicating that she had only ordered the letter and wasn’t responsible for putting the file together and that she had forwarded my previous correspondence to the responsible person but never gave me any contact info. This is still pending, which is an extreme disappointment to the customer and also to myself, like I need one more thing to do because someone else can’t follow simple instructions.
Unfortunately this seems to be the rule, rather than the exception with this company. Rude, inept and lazy.

Do NOT do mortgage business with this company. I was forced to by Pentagon Federal Credit Union, which waived closing costs if we agreed to use their lawyer for closing… let me tell you, I would rather have forked over the $ 2,188.80 for a good lawyer that didn’t fumble my closing like a rookie Redskins quarterback.
Why do I hate thee? Let me count the ways.
1) Using all caps in emails.
2) Misspelling things like the seller’s name or Cambridge as «Cambridage» in official documents.
3) Not attaching documents to emails.
4) Not explaining any of the mortgage process.
5) Telling us that closing was to occur in North Reading (50 minutes away) rather than the Registry of Deeds (in Cambridge, 15 minutes away).
6) Screwing up the HUD-​1 (settlement statement) form by mixing up things for which the buyer and seller were supposed to pay.
7) Screwing up the HUD-​1 (settlement statement) form by forgetting that I had already put down $ 23,000 at the time of purchase and sale, scheduling funds to be wired at closing in a way that would have caused some massive check bouncing. Seriously, who has an extra $ 23,000 living in their bank account for such occasions?
8) Messing up the HUD-​1 delayed the closing indefinitely, the day before the biggest moving day of the year in the Boston area (which is now overrun by college and grad students trying to move in addition to the usual apartment moving).