T-Mobile

So far my experience at this store has been great! It’s a further drive for me, but well worth the trip. If you go during their down times the wait isn’t bad at all. Of course you have to listen to some sales/​promo pitches, but hey they’re just doing their job. The other store I went to initially, because it’s really close to my house, is horrible! They sold my friend a used phone (as new) & gave him the run-​around for about 3 weeks until he found proof on his phone that it was activated & used prior to the date it was purchased. Everyone, including the manager tried to discredit his claim of it being a used phone. Horrible! Also, if you think the wait time at this Alhambra location is bad, try the Monterey Park location! Anytime you go in, even on their down time, you have to wait forever!!! To sum it up, 2 thumbs up for this Alhambra T-​Mobile :)

This review goes to Krista. She is really great. My sister and I were interested in the Samsung S7 bogo promotion and we came to this store bc it was close to home. As soon as we walked in, Krista approached us and was helpful from the start. She was attentive, thorough with her explanations, and considerate of our time. BIG PLUS — she even helped us set up the promotion for the phones (she called me on a Sunday to do this for me). My parents are now owners of the Samsung Galaxy S7 (pics soon to come to support my post). If you come to this store I highly recommend you look for Krista (I am so glad she was the person who helped me on this deal)!

My experience here was a great one because of one of one specific employee Sofian. He was extremely informative on all if my concerns, questions, and most up to date deals. Usually going to phone company stores are a dread, but he made this experience different. Thanks man! Doin a great job

Worst T-​mobile store that i ever went. I come here to pick up a replacement SIM, but then need to wait for like half an hour. They have 3 representatives working, but only two are helping people and the other one just standing around…
When they finally helped me, the guy assigned to the wrong number!!! I ended up go to another T-​mobile store to get everything sort out.

I purchased my phone online and went into this store to have it activated. I was assisted by Bai. I’m so glad I decided to go to this store. Bai was very helpful and pleasant. He even helped me transfer my info and put the plastic protector on my new phone. I was very pleased with the help I received from him. Thank you

½ a star.
½ a star only because the convenience of the location.
I truly hate this place. The KIDS that work counter have the worst customer service skills.
I’d rather visit another location 5 miles away than put up the antics of the T-​Mobile staff.

Worst t mobile store ever. I came in to buy an iPhone SE and asked the person if my old SIM card will fit in the new phone. He asked the manager and came back saying yes. Then he said I have to pay with debit card which is their policy. After I asked him to open the box, we realized that the phone and the card don’t fit. He said he doesn’t have a SIM card cutter and had to return the phone (no return on the prepaid card). Since I used debit card to purchase, they will need to send me a check in 10 days. Then he told me to give him my routing number, I asked him to hold on for me to double check but he just clicked «submit». I guess their employee is so unprofessional and really inexperienced. Please avoid your trouble and go somewhere else.

People working there are definitely not well trained. Better don’t go there enroll any promotion or active phone line. Only payment process is fast.
I took my unlock code (from tmobile) to ask for help to unlock my phone. after waited for half an hour, they me they can’t help because they don’t have other SIM card. I have to drive another t mobile store on Main Street to ask for help. That’s an unacceptable excuse.
Yes, there is women manger there never smile.

SOF was very helpful and non pushy when it came to talking about plans and phones. Honestly the whole store was a friendly and mellow environment. 5 STARS

Krista O. Is a great Tmobile Tech. She was extremely friendly. Loved her people skills and very helpful. Beware she is such a great sales associate she literally almost sold us stocks on top of every accessory available. Great job girl! We love our new phones and are well protected. (Due to her sales ability) ;)

Ask for Colby! He gave my friend and I awesome customer service! Five stars for his service!
Plus this tmobile is very patient and helped us step by step for our new V10s!
Most definitely coming here everytime!
I highly reccommend this tmobile!
Remember ask for Colby! Hands down best representative EVERRRR!

OMG!!! THE BEST service I EVER received at T-​Mobile!!! Sof, Bai and Gabby are the absolute BEST reps I ever came across! I’m always coming back here and here only!!!
Thank you Sof for all the extra time you spent with me on my phone and Gabby, thank you very much for all the time you were on the phone with the corporate to update my business acct!!!
Highly highly recommended!!! NO, I’m not a family member!!!

I usually go to the T Mobile store on Valley and new avenue but being that it was extremely filled and lines were out the front door I went to this T Mobile instead.
I didn’t really have high hopes for this place but I was very wrong. Their employee Andrew C. was one of the best employees I have ever met. He helps me on everything that I needed for my new Google Nexus 6 P.
I am extremely satisfied with my experience and I will definitely be coming back. this is the first time that a tmobile worker has helped me for this long.
I literally talked with and you for over an hour in which he was just explaining different features of myphone to me and helping me do everything from moving my contacts and Sims 2 explaining how to use the Android version of Siri. Point being this was one of the best customer service experiences that I have ever had I will be considering changing stores because of this. Phone store is really personalize your customer experience let alone spend a whole hour helping you on the things you need. Even when other people we’re waiting and you was good enough to multitask and help me the same time he’s helping other people.
Props to andrew and props for the good customer service at this store!

Never come back to this place again,
I was there last week picking up a sim card for my extra line, paid $ 16 for it, (other store charges $ 10), came back home and called t-​mobile to activate it, put in my phone, it says no sim card, tried different phone, same thing.
So I came back on Monday ¹²⁄₁₄ with my receipt and the defective sim card and asked them for a replacement, Gabby kept saying i didnt activate it. I told her time and time again I did activate it, it is not showing «no service», but «no sim card». she just would listen, then she started talking to other customers like i wasnt there. LOL
Avoid this place unless you want to be treated the same way.

This 5-​star outstanding review is for Alex Medina, who went above and beyond any and all expectations I had for a T-​Mobile representative. He was so personable, exchanging stories with me and the 2 hours I spent there flew by as he masterfully navigated the systems to get me the best possible deal on my new iPhone 6s. He patiently listened to all my requests, and promptly carried all of them through, and even got me extra credits on my account. I had considered cancelling my T-​Mobile service, but he and the amazing customer service I receive from T-​Mobile are the reason I stay – they really make me feel like a valued customer and will do what it takes the remedy a sour situation.
Sure, this location does get rather busy, but they have about 6 – 8 representatives at a given time, doing the best they can for each client that walks through their doors. You may have to wait a little, but put yourself in their shoes– they are giving their 100% attention to each guest and sometimes it just takes awhile to reach customer care. I had a great experience here and cannot recommend Alex more highly.
Ps. They have a promotion for Kate Spade’s (black) wristlet/​wallet plus iPhone 6/​6s case going on right now! You just pay it off like you would an iPhone over the span of 24 months. It would be a perfect Christmas gift!

Compared to other tmobile stores, this one is hands down better just because they don’t have these terrible bundle nonsense for the iphone 6s plus like the other stores! When you come here, you don’t need to buy an additional $ 70 worth of accessories like the East LA location. This manager is super chill.
Anyways, service is reasonably quick. They have Spanish and Chinese speakers. Ample parking in the rear. I suggest you call ahead if you too want to buy the new phone.
Like t-​mobile these guys are no nonsense.

Terrible service!!! People are waiting more than an hour just for someone to assist them including myself. You Manager didn’t do anything about it. Just keep walking around and ignoring customers who were waiting a long time. Staff were so slow to finish assisting a customer. If I had the option to give a minus 5 star for this store … I would. This will be my last coming to this store… AVOID THIS STORE… A terrible service. Management needs to do something about it or T-​Mobile will lose a lot of customers.
— changing my review from 1 star to 3 stars. went back to the same store today. A very very big difference from what I experienced last Oct 01, 2015. I was helped immediately by the staff within 10 minutes and finished my transaction in 30 minutes. Rep. Sof was very helpful and helped me with my issue. Rep. Sof is an asset to this company. I wish other staff member will work the same as him. I also saw the store manager David supervising and making sure all staff helped the customers immediately but that doesn’t change a thing what I’ve experienced last October 01, 2015. This store have potential to grow if every staff works diligently and don’t let customers wait for an hour. This will be my last visit for this store so I wish the staff and their manager David for the best.

I went to pay my monthly bill here and they charged me $ 60 service. I went home to discover my phone never turned on or worked, and when i came back to ask why they refused my refund. They stole $ 60 from me by PRETENDING to pay my monthly bill for me!!!
This place is a scam. They gave me the manager’s number but he is NEVER in and I have called and left messages… with no returns. DO NOT GO HERE, take heed to the many 1 star reviews!
P. S. China made phone charger broke on me in 1 month! You guys do not deserve to be an authorized t-​mobile dealership, stop faking the funk! Even all your employees know what a shit place this is.

The worst service and even with a horrible attitude
Not professional
They don’t care about people time
I was there two times, only because I live really close
But I’m not coming back for sure
I wish there was less than one star

Worst Service ever. Worse store in town.
«Andrew C.», this guys is rude, helpless, and bad attitude to almost every customer. He claimed that this is the NON-​CORP Tmobile store and he asked us to go those corp store if u want free stuffs. Thas how he serves. TERRIBLE experience. Never dare to get back.
Also, give false statement, i called and was told that the nano sim card would be 9.99 while he charged $ 10.98 (with his eyes rolling around as if he is lying while helping customer).