Sierra Acura Of Alhambra

Service was decent. Came to get a new 2^nd key (programed too) today. Henry (consultant/​advisor that helped us) did let us know they have just received the RDX airbags from the recall. So we waited 2.5 hours at the place for the key to get cut and programmed, and the airbag replacement. Now, there was a couple that came before us with a red RDX that stated there’s a scratch on their car from the dealership. After we got to a local gas station, we noticed that we TOO had few scratches. At this point, there will be no point to go back and complain because the map sheet for car dents we had signed, we were not given a copy (we know our car enough to KNOW where we have dents/​scratches). Like any scam places, they can easily go and modify the map sheet immediately after they realize they scratch our car, so that once we noticed and go back… they have «proof» it was already there. Exhausted after a long week, this whole first experience here, was not worth the 2.5 hr wait. Sierra, since you couldn’t take of our car… please be fair with everyone else. We spent money, a lot actually, to get Acuras (I slave at work day and night to gift my parents this car). The least you can do is train your staff to be professional, knowledgeable, and CAFEFUL with cars.

Wasted three hours there tonight. Got a price for a new car on the internet from them and thought it would be easy but they tried to make it up in the low trade-​in price. Finally after three hours the numbers were acceptable. But with my wife and kids crying they then wanted me to fill out a credit app and some OFAC form to make sure I wasn’t a terrorist. I wasn’t paying cash and had a loan pre-​approved with my credit union that I showed them. Then they claimed it was to make sure it was who I said I was to which I have a drivers license and retired military id. They told me it was a law then a process so I walked. I have scoured the internet tonight and keep on finding this is a common scam some car dealers use and it is not a law or common practice.

The sales and finance team (Tommy, Willy, Brooks) at Sierra Acura was simply amazing! They were transparent, honest, helpful, and sincere. We stopped by to look at SUVs and then changed our mind to sedans. The team patiently provided us opportunities to test drive every possible vehicle to help us make the best decision. Tommy and Willy worked with us until 10:30p on Saturday to set up financing, which showed their highest level of professionalism. In terms of price, it was among the best, but the most important thing was they did not try to lure and deceive the customers like many other dealers. They kept their promises. Lastly, I am an international student (F-​1 visa holder) with an SSN. Many dealers/​banks seemed to have a problem with «lending money to me» despite my good credit score and history, but they made that happen for me with ease. 5-​star experience, and kudos to Tommy, Willy, Brooks, Dorian (?), and other people at Sierra Acura!

DO NOT trust this place; con artists and liars!
I brought my car in about a month ago to have the front passenger seat cushion replaced. They offered to perform a complimentary vehicle inspection, which I agreed to have them do. Later, when they called to let me know the car was ready, I was old I needed new brakes, which I already knew I needed. Told them I’d pass on having them do the work (was going to have my mechanic do it, which I did). They next told me that my power steering pump AND hose needed to be replaced due to oil leaks. I knew that was a bunch of BS because, 1). not a single drop of oil could be found on my garage floor, and 2). when I took my car to my regular mechanic to have the brakes done (by Gilbert Motors — see review by me), I asked my mechanic to check for the leak. HE DIDN’T FIND ANY LEAKS! Unlike Sierra Acura, my mechanic has no reason to lie and recommend service that IS NOT needed or required! He knows that I trust him, so if he wanted to make a few extra bucks, he could have simply confirmed Sierra Acura’s lie and claimed that these parts do need to be replaced!
Just to be fair, I called about a week ago to speak with the service manager. He didn’t answer, so I left him a voice mail explaining the reason for my call and to call me back. He never did. So, from now on, I only take my car here when I have no other choice such as a vehicle recall or repair work that my mechanic does not do.
OTHERWISE, AVOID THIS PLACE IF YOU CAN!

OMG!!! I wish I could give them a negative rating. I’ve been taking my car here since I got it in ’08 and today they made me feel like I wasn’t important (not that I am)
My car was clearly next in line for service, not one but two service advisor passed me up and went to the cars behind me and helped them. I was like WTF!!! I made eye contact with both of them and they still had the balls to walk pass my car to the two behind me. The two cars newer than mine, but still
I recommend seeing Alan at the Acura dealership in Covina. I’ve lived in Azusa for 4 years now and still made the drive over to Alhambra cause I thought they respected me and my business. NEVER AGAIN.

DO NOT COME HERE.
1^st warning sign, I tried calling to reserve a loaner car and they said they could not give me one unless it was a recall OR if it was something «major.»
I used to go to Glendale Acura which is top notch by the way, but since I now live near Sierra Acura I thought I would give them a try, HUGE mistake.
Since I could not get a loaner I had to come in early on a Saturday morning to drop off my car for what I consider a «major» service (+$ 500 spent). They gave me an estimated time of 4 hours to complete the service which I thought was ridiculous, and thought there is no way it would take the full 4 hours. So its either I wait at the shop, or wait at home, either way it sucks that I can not go anywhere since I could not get a loaner car. So I am sitting in the lounge waiting for the shuttle guy to drop me off at home. I see this awkward guy pacing back and forth enjoying the free coffee multiple times, sure enough, he was the shuttle driver, did not stop once to ask if anyone needed a ride. This guy drove about 25 mph the entire time, took forever to drop me off at home, writes down my name and number and what time my service is scheduled to be done (1pm). So 1:30pm rolls around and I call the service dept back, they said they were just about to call me. Why was there no call from the service dept or the driver to pick me up? if I had not called myself would they have really called me? by the time the driver gets to me and drives 25 mph back to the shop its almost 3pm. This made me super late for a very important family event that day.
Most of my Saturday is wasted, you will never have my business again.

Shout out to Henry from the service department. Everything went smooth and I couldn’t have asked for a better service.

So I decided to give this place a second chance and unfortunately it has not changed for the better. 2 hours for an oil change and couldn’t even get it washed. If I do buy another Acura I don’t know if I’ll buy it here, or continue to bring it in for service. It’s so sad to see how much this place has changed. This alone might be the reason why I will now go on and buy a Subaru instead. I was considering Acura but this is very telling of what my future visits would consist of.

Got a great deal on my new Acura TLX thanks to Jim and Willie. These guys were super nice and walked us through all the steps. No tricks or gimmicks. It did take a while for the whole process but it was worth it in the end. These guys were knowledgeable and easy to talk to. The car was beautifully serviced and ready to drive off the lot.

I brought my TL for smog check. It said the Catalytic converter is not ready. The mechanic said to drive another 100 miles it may be ready. However I have driven more than 500 miles and rechecked, it still indicated not ready. I even let the mechanic did the drive cycle for 40+ miles. I also have another mechanic did the same after 2,000 miles and no prevail. Either of them charged me for the services.
I called the California Bureau of Automobile Repair Referee (BAR), they need a written statement from an Acura dealer for unable to reset the readiness code before provide options. I have been calling several Acura Dealers including Sierra Acura regarding the ON Board Diagnoitc II (OBDII) problems. They all Aware of the issues but also said they cannot do anything on it. It happen more on the TL and MDX. When I contacted Acura they just refer me back to the Acura Dealers.
It happen Sierra Acura had some kind of promotion for free checkup and car wash. I brought my car in for services suppose last for 30 minutes but took half a day. I requested a written statement from Brian Barnes for unable to reset the readiness code. He told me if I need a written statement he needs to charge me to hook up the computer to verify it. I do not know they did anything or not but charged me $ 62.50 for it.
I received another set of instruction after I forwarded the invoice statement to BAR. It need the dealer go through certain tests and instruction how to reset the readiness code. I gave the instruction to Sierra Acura and quoted me $ 290 for the services. At the end they able to re-​set the readiness code. I requested Brian to credit me back the first time charge of $ 62.50 because of duplicate work. Brain is a nice guy but not within his authority but he able to give me their promotion coupon discount. I want to speak to the service manager but none is available. So I wrote to Baldwin Lopez, fixed Operation Assistant Manager. He said he will look into the situation and get back to me in couple of days with a solution. I never heard from Baldwin since then.
I did not ask for free services but it is only fair to credit the duplicate work. I not even complain the overpriced service of follow customer instructions to do their job. On their initial free checkup quoted to replace a starter for $ 601.95 while I had it done at an auto electric shop for $ 223.81. Their high services charge more than cover their little free snacks some people crazy about it. For the price paid you can buy yourself a car load from near by Costco.
Never buy an Acura again, bad customer support. No wonder the Acura brand going down hills. It is confirmed by their empty show room traffic in the Auto Show.

Went there for shark fin antenna repair, but they told me to go body shop. I think I won’t go there next time when I have any problem with my car, it’s such a time waste. I’ll directly go to a car repair store, it’s more convenient and cheaper. Sorry, Sierra Acura, you just lose my trust.

End up with leasing a 2016 RDX. Price is high and they claimed I can pay monthly with credit card which is totally misleading. The service looks okay so far.
Still finish the deal with them simply because Acura Glendale doesn’t lease car to foreigners without a green card, which is even more weird…

I have a 2006 Acura TL. It has been serviced at Sierra Acura throughout all these years. Is it a bit pricey? maybe a bit, but they send coupons that are timely and they have a frequent customer program. I am a busy professional woman, I do not have time to shop around, wait nor be treated like a mechanically stupid consumer. I will not be duped or taken advantage of. Sierra Acura has always been honest and provided good service. they are accountable and take pride in their work. Evident in my last visit where I returned with a concern and «no questions asked» they assessed and addressed my reported concerns with no additional cost to me. I was quite surprised and will definitely continue to have my car serviced at Sierra Acura.

***LOOK FOR FRANK LU!!***
He is an awesome, patient and friendly salesman that I recommend to anyone who’s looking for an Acura. He has been working at this dealership for less than half a year and was able to answer all of our questions. Gave us good car options with good finance options. He tried his best to help us get the best deal. He was very patient, wasn’t pushy at all and gave us time to make our decisions. Allowed us to test drive cars. Frank helped my (very picky) sister narrow down her choice and she ended up with an Acura ILX 2016. Frank is an excellent salesman and amazing customer service!

I tried to give it another chance. My 2^nd time here. They are unorganized, can’t prioritize cars, and about a 2hr wait… FOR AN OIL CHANGE. Not coming back.

Four hours waiting just for an oil change. They totally ruined our Saturday morning (9:30 ~ 13:30). Very disappointed and would never come here again.

Rating is based on customer service and quality of loaner vehicle.
The last time I went to this dealership, I requested a loaner vehicle as normal. However, when I showed up they did not have a loaner vehicle for me. All they could offer me was an apology and a ride on the shuttle. That’s great, if I had nothing better to do that day. Unfortunately, I had things to do and absolutely needed a car, so not having one was a huge inconvenience.
This time, when I made an appointment I asked for a loaner car and told them I absolutely needed one. They said they would make a notation of that but to call the day before to make sure one was secured for me. I don’t feel like I should have to micromanage anyone, much less a dealership. So as annoyed as I was, I still made the call before. Rep said that another customer service rep had the loaner car keys in his drawer and computer showed that only one car showed promised to a client so I SHOULD be able to have the other one. This rep was the rep that had originally booked my appointment. He told me he would be out of the office the next day so he gave me the direct line of another rep to talk to. He said that that rep would be at his desk by 6:45am and to call him before heading over to my 7am appointment. So I did, I called at 6:45, 6:50, 6:55, and 7. I left messages and nothing. I left for my appointment at 7:05. I hate having to micromanage people. When I request a loaner vehicle I expect a definitive answer when I make the appointment, nor have to keep checking in.
Loaner vehicle was filthy! Both inside and out. All this dust and water marks on the car, clearly not washed in a while. Inside of the car dusty and old sticky fluids still left in the cup holders. Rep did not even do a walk around with me to make sure there was no damage to the vehicle.
I hope to never have to come back here!

Decent, but would never buy an Acura again because of the bad experience with the overall design of my car. Also, I didn’t like it when they makes you think that their recommendations are necessary and if not done then something bad will happen. Repetitive recommendations from the service center along with forecasting bad future is not the best approach when talking me into dropping $$$. I suggest honesty, and well, if they reassured me that I would get the best service and a guarantee of quality parts then I would probably buy in to that, but instead I get talk of, «you need to have this done», «its dangerous if not done.» I stopped getting my real maintenance work done here because it costs almost, if not more than 3x more than getting it done elsewhere. My car’s transmission has been changed 2+ times (under warranty), perhaps even 3 times.
Acura sent me a defect letter for a flaw in the inflation of the air bag so I came here to get that fixed. They were pretty quick with it since I was waiting. The snacks, coffee/​drink machine was nice, water and sodas were in the fridge, pastries from Pavilions, and the shuttle driver was prompt. Nice television and comfy couches.
The service guy approaches to me and says my car wouldn’t start and that there’s something wrong with it and busts out this handwritten list of things that should be fixed with prices on the side. He even totaled the price below, it came out to about $ 4k worth of repairs and well, that’s probably more than what the car is worth at the time. He was reading this list to me as if I couldn’t read it myself and well, my main concern was that it wouldn’t start and he continues to go through the list as if I am just going to nod my head and say, «YES ACURA go ahead and fix these ‘problems’.»
Two weeks before coming in here, my car wouldn’t start and I thought it was the battery, but it was the starter. But ever since that one time, it started fine for 2 weeks. So something that I knew was already a problem seemed to get much much worse after giving my keys to them. Strange that my car seemed to be fine before going in here, and now it doesn’t even start and can’t be moved from the bay. I felt that they were trying to pressure me into fixing at least one item on that list just to actually get my car out of there. Worse experience ever. Probably would have been even worse if they didn’t get it started. I told the service guy about the problem and that I fixed it by hitting the battery with a wrench, and that seemed to get it working. After I told them that I don’t want to get all those things fixed– and yes not even fix the starter there— they were able to get it started. Hm, wonder how that worked. They were nice enough to get it started without me having to tow it away. If they didn’t get it started, I probably would’ve asked to go back there myself and help them get it started. They left it on while the service guy was making notes on the computer then I had to wait for the cashier to get off the phone with someone before I had to sign these forms and then I could get out of there. Great. Thanks for nothing but causing me worry and anxiety. Decent place and nice enough people, but not for me.

This review is for their service department. I’ve had my Acura for about 4 years now, and I’ve always and only taken it here for any maintenance.
Why do I always go back even though I’m pretty darn sure their prices are steep? Their customer service is impeccable! I’ve been helped by Brian and Angelo and both are not only helpful and knowledgeable, but very kind. I’ve always gotten my car back in great shape, cleaned, and as close to new as when I had first bought it.
There’s always the option of a rental or shuttle (within a 10 mile radius) should your baby need to stay over night. There’s a small waiting area, of course, with TVs (you get to control it if it isn’t too busy) and stocked with refreshments and pastries.

Vroom… vroom! It was time for me to get another car and I knew what I wanted. After shopping around, I came across a deal online that seemed too good to be true. While on Sierra Acura’s website, I seen the car I wanted and, actually, it had a few more features than what I was looking for and at an attractive price. So, I called to inquire more and talked with Simon. Simon was professional the entire time during the phone conversation. Not only professional, but patient, as I asked that he give me directions to their dealership as I left my home and started to drive there. Within less than half an hour, I arrived at the dealership and Simon had the car waiting up front for me, to save on time, as they were about to close in 30 minutes. While on the phone, Simon told me his colleague, Jordan, will help me further with the test drive. Jordan was very friendly and professional, as well. However, Jordan seemed a bit under the weather, so I suggested he let someone else ride with me for the test drive. Without any hesitation, Jordan agreed and allowed Jose to take his place.
Jose, is a Product Specialist, that is very thorough at his job. Before going on the test drive, he thoroughly gave me a rundown about the vehicle inside and out. During the test drive, Jose was professional and was able to answer all my questions. Not only professional, but pleasant, and that helps when you’re thinking about making an expensive purchase. Well, I was really impressed with the car and the staff. That car had my name written all over it. The staff was so nice and thorough, they told me even though they’re closed, they will stay with me until I’m satisfied. WOW! Now, that’s service that is rarely experienced anymore. We took care of the paperwork, but I wanted to be sure about my new rate for insurance on this vehicle, so I waited until the next day to get the new amount. Well, well, well, the insurance rate was sweet, just like the car deal. Within less than 24 hours, I was in my new car. When I arrived, the staff was there to greet me and take me through the orchestrated process starting from the Finance Manager (Demi), whom is very thorough and smart, to another Product Specialist (Kiyana), whom is also thorough and smart. William, another person in Finance, was very supportive in the process as well, ensuring that things were in order. On a funny and lighter note, I found it rather amusing when I went into Demi’s office and she told me Jordan informed her I’m a germaphobe, so she told me she’ll give me the «fist bump» instead of a handshake. Priceless!
Overall, I’m extremely happy and must say, this was the best car purchasing experience I’ve ever experienced. Undoubtedly, the staff at Sierra Acura are phenomenal. Several times I called them with questions and every person I talked with was kind and professional. Jordan did a great job ensuring that I was familiar with my car, and made sure I understood how to operate all those features. This is my first time buying an Acura, and after dealing with the staff at Sierra Acura, I think I’ll be buying another car from them in the future. I highly recommend this car dealership. Sierra Acura is accurate!