Public Storage

Jonathan Blanco was very helpful and knowledgeable. He made the process very simple and quick. Thanks Jonathan! !!

I used this location for storage for the past 3 years. My storage unit stayed clean and pest-​free. No complains. Management was friendly, and when I moved out, Jonathan was very helpful. The only reason I didn’t give 5 stars was because of the increased rental price over time.

STAY AWAY UNLESS YOU WANT YOUR STUFF STOLEN!!!
I recieved a phone call from Chris the day after he saw my unit was broken into mind you it was unlocked until I got there! When I asked him directly had this happened before he straight out said NO (then proceeds to tell me 4 other units were «tampered with». Then stated I can call the COPs but no one else did. So of course I called — hello my unit was broken into. Then when the Police Officer arrived I was then told they had been there twice before for break ins. Was I notified about that then said NO even though I asked. i then found out I was the 10^th victim there! #10 can you believe that then when I asked Chris again with the Officer present he replied «i don’t think it was important to you»
When I went to remove my belongings I found 4 broken locked in a little corner and took a picture good thing I did cause 4 other people were there stating they received the same phone call about their units being «tampered with»!!! One guy was stating his stuff was gone– Chris replied we think we know who it is if she doesnt cone back we’ll break her lock. The guy states what about my stuff– Chris replied that’s why you have insurance.
It took over a week for corporate to call me back then stated I was getting only a partial return on my monthly payment. The only reason I removed my stuff it because it’s NOt SAFE there! Spoke to Katherine and Anthony’s assistant… You’ve been WARNED!!!

Chris was very patient and helpful when I needed to get a storage unit, and Jonathan was great as well when I went to buy and set up (with his assistance) a flatscreen TV storage box. I am very satisfied with their customer service and I would recommend this place to others!

I’ve been the customer of this location for the last 12 years. Price just kept on going up but there was no good treatment to a loyal customer when I move out.
1. I move out on thr 12^th, office manager checked my acct and told me they will not refund the unused days because I’m on auto payI is that a panalty of a loyal customer who always pay on time?
2. Then I was told I need to clearbout my space before the office can check me out, when I cleared my space at 2:40, I called the office on site, no one answered, so I had to go the office while I have all the movers with me, and to find out the manager is in the office and had lock the door because she’s on «lunch» break, office will be reopen at 3pm, come back in 15 mins she said! then I tried to ask a question outside the door, she just completely ignore me. While my mover is charging me by the minutes, I don’t have 15 mins to waste, I left the property. Since I’m not getting any refund and had paid until the end of the month.
Will file a formal complain with public storage main office

It’s been awhile since I vacated this facility. At first I thought my belongings would be safe here but it’s not true. The day of the move, the girl from the front desk (no name but I remember her) just happen to take the side entrance door to do some cleaning, I suppose. She held up the elevator for about 20 minutes, which I thought was suspicious. When she finally came down, using the elevator, I asked why would she hold up the elevator knowing that people were moving. She had no explanation but to look stupid. Little did I know, after a month of so, a lot of my belongings were missing. Yes, I suspect this facility pretty much helped themselves with whatever. This I’m sure. I would think twice renting a space here.

The service was outstanding!!! Great clean and convenient!!! Molly is the best!!! All the ladies here are good looking too! So hurry on up and move your stuff in here!!!

Thanks Lisa for all your help and answering all my questions. Easy and smooth process getting my first unit! Totally recommend!

Just rented my first storage unit. Needed
Some place to keep my boxes while transitioning apartments and this place was close and convenient. You can’t go wrong with the first months rent being a dollar. With the administration fee and insurance coming to 34 bucks this was perfect for my situation. I was helped out by Adrian, he was very helpful and friendly and it took no more than 10 minutes for him to set me up with my storage and a dolly. Great customer service, two thumbs up for this place and for Adrian.

Molly was very cheerful and helpful as I had some special requests. I recommend you come here first if you need to get a storage unit!

Public Storage-​Alhambra is a fantastic location. Their staff is extremely professional and friendly. The facility is always clean and safe. I highly recommend using this facility to store your personal and business belongings.

After a break-​in, the manager very nonchalantly, gave instructions on contacting the insurance company and making a police report. While the manager was polite, there were no apologies about the incident or any reassurances that something would be done. Rather just an acknowledgment of similar instances happening to other lockers recently and that they think they figured it out. For someone who is in temporary housing and whose whole life is in one of these lockers, this wasn’t much consolation.
While I know that a break in is not the fault of the facility, but given the security measures of the building, it seemed possible this was an inside job. An apology, or something like it, could have went a long way.

Seems like it’s easy to break into the lockers here since the security cameras do not watch the hallways. If your lock is cut off and your locker looted don’t expect much help from the management.
PS…don’t bother buying the insurance. It is NOT required to buy insurance to rent a locker and if you read the small print the insurance does not cover break ins if there is no sign of damage. Most break ins get the lock cut off and no damage is visible if the lock is taken.